Dianne Ponce
Dianne Ponce at Niello Audi
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Dianne Ponce

Sales/Client Advisor

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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4.9
20 Reviews

Dealership Experience

7 yrs, 3 mos

4.9

20 Reviews

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20 Reviews of Dianne Ponce

June 12, 2024

Dealership Rating
Employee Rating

Dianne was very good, she is a calming, attentive and genuine. The dealership was more than helpful with a warning light for the engine. Impressed with the solution to the problem. More

by MJVANCE55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Lyon

June 10, 2024

Dealership Rating
Employee Rating

Dianne was very cordial, professional and genuine. Getting out of finance was a slow and painful process in having to deal with upselling the vehicle on warranties, coatings, service plans, etc. It w More

by MARCELOC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Lyon

Jun 10, 2024

Niello Audi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Aaron Thetford General Manager athetford@niello.com

June 06, 2024

Dealership Rating
Employee Rating

Everybody was a treat to deal with! Blake Paulson made this deal happen by locating the perfect car. More

by SCOTT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter , Blake Paulson

Jun 07, 2024

Niello Audi responded

Thank you for your business and this review, Scott. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Aaron Thetford General Manager athetford@niello.com

June 01, 2024

Dealership Rating
Employee Rating

Dianne went above and beyond to find me my dream car at a great price! She dropped off my new car to me after it arrived and even took great photos of me with my car! I would also like to give a shout out to More

by N.SUHAIL
Recommend Dealer
Yes

Other Employees Tagged: David Dean

Jun 02, 2024

Niello Audi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Aaron Thetford General Manager athetford@niello.com

May 15, 2024

Dealership Rating
Employee Rating

Dianne was fine. Slightly hard to get a hold of and a response from, but otherwise friendly. Steve Tracy was pushy and disregarded my concerns and was like the “used More

by TDUCUMMON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cain Carter, Steve Tracy

May 18, 2024

Niello Audi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Aaron Thetford General Manager athetford@niello.com

April 02, 2024

Dealership Rating
Employee Rating

Everyone was very accommodating and willing to listen / thoroughly explain everything so that we were able to understand! More

by JAMALUNAY
Recommend Dealer
Yes
Apr 03, 2024

Niello Audi responded

Here at Niello Audi, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Aaron Thetford General Manager athetford@niello.com (916) 283-7206

March 27, 2024

Dealership Rating
Employee Rating

The entire process was very smooth. Really like the way they resolve questions. No hidden charges. More

by NAUMANK08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 28, 2024

Niello Audi responded

Thanks for sharing about your experience with Niello Audi. Dianne and our team appreciate your business and hope to see you again soon! Aaron Thetford General Manager athetford@niello.com (916) 283-7206

March 12, 2024

Dealership Rating
Employee Rating

My 3rd vehicle I have purchased from Niello. Happy with the process but would like to mention my car came off another lot and the cleaning and prep of the vehicle, particularly the windows coul More

by PCAT624
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter, Kao Saephanh

Mar 12, 2024

Niello Audi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Aaron Thetford General Manager athetford@niello.com (916) 283-7206

January 03, 2024

Dealership Rating
Employee Rating

Dianne was great to work with. Professional and got me in and out of the dealership quickly (which was what I wanted) . I would definitely go to her again for future car leasese. More

by JJEANINEE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Tracy

Jan 03, 2024

Niello Audi responded

Here at Niello Audi, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience working with Dianne, and it was a pleasure having you at the dealership. We appreciate your review! Charlie Zink General Manager czink@niello.com (916) 283-7206

December 31, 2023

Dealership Rating
Employee Rating

I was expecting purchasing from across the country to be a big hassle but Dianne and Niello Audi greatly exceeded my expectations; I’d be happy to purchase from them again. More

by DEWBAGE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Robert Burris

Jan 01, 2024

Niello Audi responded

Thank you so much for your kind words for Dianne, and for taking the time to leave us this wonderful feedback! Charlie Zink General Manager czink@niello.com (916) 283-7206

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