Brooke Malia

This is my 5th car to purchase from Jeffrey. He (and his team) make it EASY! He (and his team) make it EASY! More

by asowell Verified Customer Verified Customer

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Brook was very attentive, informative, and made sure the transaction process went very smoothly for me. transaction process went very smoothly for me. More

by marinasaitoh Verified Customer Verified Customer

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Great experience. This was our third Lexus purchase from Westside and I highly recommend them. These folks know what customer service means! This was our third Lexus purchase from Westside and I highly recommend them. These folks know what customer service means! More

by TSOWELL Verified Customer Verified Customer

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Brooke was very professional, thorough efficient and pleasant to work with through out the entire transaction. pleasant to work with through out the entire transaction. More

by sharri77 Verified Customer Verified Customer

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I can't say enough good things about these folks. Westside Lexus makes purchasing a new vehicle a pleasurable experience from start to delivery. This is our third Lexus purchase from Westside and we Westside Lexus makes purchasing a new vehicle a pleasurable experience from start to delivery. This is our third Lexus purchase from Westside and we would never go anywhere else!! More

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Westside Lexus has a professional, friendly, and helpful environment. Every member of their staff was very friendly and inviting. environment. Every member of their staff was very friendly and inviting. More

by STEPHEN_UNG88 Verified Customer Verified Customer

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The agent who I worked with was really helpful and knowledgeable but pricing related discussions with her management through her felt like I was with a used car sales team, as they tried to maximize t knowledgeable but pricing related discussions with her management through her felt like I was with a used car sales team, as they tried to maximize their profits as much as possible specially with the trade in that I did. I expected a more personalized and caring service as they were winning a client from a German car user. Unfortunately, there was no transparency in the price, in fact the pure lack of it was the major issue as they tried to make profit on the new car purchase as well as trade in knowing I had urgent requirements, this is why suggesting maybe used car sales team would have given a better experience. Honestly, I have bought Lexus in two other countries around the world and they both were great experiences but this was the worst experience that I have seen, imagine the sales manager not even showing up to meet and thank us for the business or welcoming us to Lexus family knowing we were moving from a German luxury car company. There is nothing against the sales person as she was quite helpful and supportive but I definitely expected better experience from them. More

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Sales agent did an excellent job. She answered all my questions. My past sales people I have worked with before do not know hardly anything about the cars they are selling, she knew e She answered all my questions. My past sales people I have worked with before do not know hardly anything about the cars they are selling, she knew everything about my Lexus and more. I am a real estate agent so I found that to be very comforting in the process when a sale rep actually knows the product they are selling. She even did my final walk through and showed me all the features of my new car which I found very helpful.- Ryan Hajdik More

by RYANHAJDIK Verified Customer Verified Customer

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Brooke was an absolute pleasure to work with. Professional, friendly, efficient, responsive, and patient. She is an asset to your sales team. I will be recommending her to anyone who is lookin Professional, friendly, efficient, responsive, and patient. She is an asset to your sales team. I will be recommending her to anyone who is looking for a sales agent at Westside. I have always been impressed with the Westside dealership. Everyone is always friendly and professional. In addition to Brooke, I would like to specifically call out the woman at the front desk of the new car sales area. I have been in the past 2 Saturdays and last night, she is a great front face for your business. Very friendly and makes sure your needs are being attended. More

by AMY.DALRYMPLE Verified Customer Verified Customer

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After an initial disappointment with an appointment that didn't make, Brooke stepped up and did an amazing job of getting a test drive of the vehicle I was interested in and guiding me through the process o didn't make, Brooke stepped up and did an amazing job of getting a test drive of the vehicle I was interested in and guiding me through the process of choosing the right vehicle for me. Her communication and availability were top-notch and always helpful and courteous. I would recommend her to my friends. More

by tamthom Verified Customer Verified Customer

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