Andrew Swainson

UNFARE SERVICE PRACTICES AND UNFARE FINANCIAL PRACTICES: I was informed upon arrival with service that I had used up all oil changes in my service warranty contract - a total of 7 oil changes. I was inform I was informed upon arrival with service that I had used up all oil changes in my service warranty contract - a total of 7 oil changes. I was informed that I was changing my oil every 5,000 miles when the requirement is every 10,000, especially when the vehicle reminds you every 5,000. Never in any of my previous visits did the multiple services advisors tell me that it was not time for an oil change. They just had the services performed as I requested without advising that it wasn't time and this is why I ran out too quickly. I was also disappointed to discover that I paid $1499 with the Financial Advisor (at purchase) for this service contract that included 7 oil changes and 14 tire rotations that would have only cost me $850 had I not had the contract in place. Finally, the wait times for service (even with an appointment) are too long. My wait time was 10 minutes shy of 3 hours for a tire rotation and to look at an issue with the gas cap that was not diagnosed properly. This is unacceptable on all 3 fronts - Service Advisors failed me - the Financial Advisor (who carries the Deluca name) failed me by selling me a product that costed me more in the end - and the Service department as a whole failed me with their unreasonable wait times. My consolation prize was 1 complimentary oil change, which was given by the service manager.. I purchased two vehicles from Deluca and none of this is good for customer retention. More

by GHOFFMASTER Verified Customer Verified Customer

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The staff is willing to go the extra mile. That is from the stand point of quality of work done. Also attitude and explanation, of work needed to give total of vehicle proformance. That is from the stand point of quality of work done. Also attitude and explanation, of work needed to give total of vehicle proformance. More

by aceface91672 Verified Customer Verified Customer

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Everyone was extremely nice Bryon Bradshaw was so understanding and accommodating! The service department did a great job! understanding and accommodating! The service department did a great job! More

by GRACE.FORBES Verified Customer Verified Customer

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scheduled brake fluid replacement was completed but did not properly bleed air from brake lines..and nearly had a accident as brake pedal went to floor and had to be pumped and pumped to stop vehicle...bee not properly bleed air from brake lines..and nearly had a accident as brake pedal went to floor and had to be pumped and pumped to stop vehicle...been a regular very satisfied customer but this one time was shabby More

by risky1000 Verified Customer Verified Customer

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Excellent service from the time i arrived at the dealership. Everyone was very professional and friendly. And done in an hour thank you dealership. Everyone was very professional and friendly. And done in an hour thank you More

by raoines50 Verified Customer Verified Customer

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The service was good, but I just don't like the attitude of the advisor of the advisor More

by SWEETCALOU741 Verified Customer Verified Customer

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Andrew was so professional and good trying to sell me a car that I did bought a car from him and I only visited the dealership for a oil change… car that I did bought a car from him and I only visited the dealership for a oil change… More

by WRS0221 Verified Customer Verified Customer

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always excellent service, the staff is always helpful, respectful and so nice to do business with. respectful and so nice to do business with. More

by OURGRANDMAJANE3 Verified Customer Verified Customer

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My time there was wonderful, fast, very nice sale person and the rest of the staff including Sean Slaton. and the rest of the staff including Sean Slaton. More

by BSLA2977 Verified Customer Verified Customer

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New to the dealership. Friendly staff great service. My service rep was really helpful and easy to work with. Friendly staff great service. My service rep was really helpful and easy to work with. More

by VHHERRIN Verified Customer Verified Customer

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