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Pilson Auto Center
Mattoon, IL
319 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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319 Reviews of Pilson Auto Center
Helpful June 01, 2024
I have purchased numerous trucks through the years and this was by far the best experience I have ever had. My salesperson, Jason Wavering, was great to work with. There was no B.S. or pressure sales tact this was by far the best experience I have ever had. My salesperson, Jason Wavering, was great to work with. There was no B.S. or pressure sales tactics and worked with me on negotiating a fair price. We we're in and out of the dealership with my new truck in under an hour! I am going to steer anyone looking for a vehicle to Pilsons..... More
by warrcoach
Employees Worked With
Jason Wavering
May 23, 2024
Fantastic dealership with a healthy culture to get you a great deal and take the pressure of sales away from the experience. You can tell employees like working there and the follow through makes the tr great deal and take the pressure of sales away from the experience. You can tell employees like working there and the follow through makes the transactions easy to trust your being treated right. More
by J Oetting
Employees Worked With
Chris Whitley
May 21, 2024
I wouldn't recommend this dearship to anybody. The salesman George Deleon was incredible.He sold 2 vehicles to my wife and me in less than 3 weeks. Awesome job. Unfortunately the rest of the employ The salesman George Deleon was incredible.He sold 2 vehicles to my wife and me in less than 3 weeks. Awesome job. Unfortunately the rest of the employees at Pilsonauto are not as energetic. Why is it taking soooo long to deliver a car?...Maybe a change in leadership at this particular dealer. I sent Brandon, finance officer, a letter of complaint today which I quess he decided to ignore. You would figure buying 2 cars in less than 3 weeks would motivate people at Pilsonauto to move to satisfy a displeased customer, but apparently that's not the work ethic there. Instead of recommending Pilsonauto to my friends and family, I will tell them not to waste their time....Thank you for reading my commentary....Juan Rios More
by jsupermanrios
Employees Worked With
George AND Brandon .George was excellent
May 01, 2024
My car door was wind damaged. I had an 8:00 am Monday appt and 10 minutes after I had arrived they told me the hinges hadn't been painted and I had to come back. When I called a I had an 8:00 am Monday appt and 10 minutes after I had arrived they told me the hinges hadn't been painted and I had to come back. When I called a week later the lady said she'd call me back in a half hour and never did. I finally called again a few days later and got another appointment. I told them I wanted a car to drive as it was to be a three hour fix. When I got there I was told it would take ALL DAY! But I did have a car so I spent the day in town. Got the car around 4:00 pm and drove home, noticing wind noise through the drivers door. When I got home I noticed a 1/4 inch gap. I called them and they said to bring it back. I had other plans for the weekend so took it in and they fixed it in thirty minutes. I am happy with the fix, no wind noise. There are several new service staff and I wonder if the owner has trained them properly. I did have to wait in the waiting room and the TV is not working and hasn't been fixed in months. It has a blue screen. More
by maudesattic
Employees Worked With
Jordan--great to work with
