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Ourisman Lexus of Rockville
Rockville, MD
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2,242 Reviews of Ourisman Lexus of Rockville
samuel, our salesman, was great! he answered all of our questions and made us feel right at home. 5 stars!! on the other hand kenny the finance man was indifferent and became even m he answered all of our questions and made us feel right at home. 5 stars!! on the other hand kenny the finance man was indifferent and became even more indifferent when we declined the extended warranty. he then offered us $200 off the price still trying to sell us the warranty. after our second refusal he seemed put out and even more indifferent. then after giving him $28,000 cash and a check for the balance he offered us the mose pathic receipt i have ever seen in my life!!! i had to demand copies of the papers i had signed. we love the car but the experience with him left a bad taste in our mouths. if you want more call me. doug evans 330-722-2758. More
We drove 2. 5 hours to this dealership to purchase our car. Sales staff weren’t pushy. Knowledge about the different models of vehicles. 5 hours to this dealership to purchase our car. Sales staff weren’t pushy. Knowledge about the different models of vehicles. More
I was thrilled with my purchase experience. Dela was the main sales consultant but Josh also helped with some aspects of the sale. They are both men of their word. They said things before the Dela was the main sales consultant but Josh also helped with some aspects of the sale. They are both men of their word. They said things before the sale and kept their word after it. I felt treated the same as someone buying a Lexus, even though I was buying a used car at a much lower price point than many of the cars sold at this dealership. More
I wanted to take a moment to express my overall satisfaction with my recent sales experience at Ourisman Lexus of Rockville. I was particularly impressed with sales associate Jin's knowledge about satisfaction with my recent sales experience at Ourisman Lexus of Rockville. I was particularly impressed with sales associate Jin's knowledge about the products. His ability to answer all my questions thoroughly and provide detailed explanations made the process very smooth. The level of customer service I received was outstanding. Jin was always available to assist and made me feel valued as a customer. The entire process, from initial inquiry to final purchase, was handled efficiently and with minimal hassle. I am very pleased with my purchase and feel confident that I made the right decision, thanks to the excellent guidance provided. I will definitely consider Ourisman Lexus of Rockville for future purchases and will happily recommend your services to friends and family. Thank you once again for an exceptional sales experience. More
Andres was professional and courteous and provided a solution that would minimally interfere with our plans for the next day. He is an example of commitment to the client, he kept his word that he would solution that would minimally interfere with our plans for the next day. He is an example of commitment to the client, he kept his word that he would take care of us the best he could with the time constraints. I'm grateful for his service and his commitment. If I'm ever again in the area needing service, I will return and ask for Andres. Thank you for your excellent customer service. Lexus of Rockville is blessed to have him on the team. More
Tony was an outstanding asset in my purchasing the car. Very courteous and took the time to explain the functions of the car. Even delivered to my house. Top notch salesman. Made this a very pleasant exper Very courteous and took the time to explain the functions of the car. Even delivered to my house. Top notch salesman. Made this a very pleasant experience. More