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Motor City Lexus of Bakersfield

Bakersfield, CA

4.9
1,271 Reviews
Call Dealership (661) 835-3987
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5101 Gasoline Alley Drive

Bakersfield, CA

93313

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1,271 Reviews of Motor City Lexus of Bakersfield

May 29, 2024

This has been the most positive car purchase since I left the bay area 20 years ago. From the moment we drove onto the lot we were met by professional and experienced staff. This was truly a positive exp More

by pbridgman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
one nice young lady that helped with a first aid issue, John - COO, A couple more who's names I don't have , Heidi Hierlmeier, Issa Gharibeh
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May 29, 2024 -

Motor City Lexus of Bakersfield responded

We're delighted to hear that you had such a positive experience with our team at Motor City Lexus of Bakersfield! We look forward to seeing you again when it's time for your service.

Helpful
May 22, 2024

Fernando and the support staff were excellent to work with. I am recommending Motor City and Fernando to all my friends. More

by michaelidiart1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Villagomez
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May 22, 2024 -

Motor City Lexus of Bakersfield responded

Michael, it's great to know that Fernando and our team at Motor City Lexus of Bakersfield provided you with an excellent experience. Thanks for recommending us to your friends!

Helpful
May 21, 2024

Fantastic and everyone at the dealership was very helpful and pleasant. I enjoyed my visit. More

by fanucchi8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aris Caceres
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May 21, 2024 -

Motor City Lexus of Bakersfield responded

Thank you for the great review. We look forward to seeing you again at Motor City Lexus of Bakersfield!

Helpful
May 16, 2024

Motor City Lexus is an Outstanding dealership ! !! i am on my 3rd Lexus and love the service they have to offer ! several friends of mine have switched from Mercedes Benz & BMW to Lexus In , m More

by jobiwon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Del Rio
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May 17, 2024 -

Motor City Lexus of Bakersfield responded

Jobiwon, we're over the moon to know you've had such a great experience with us at Motor City Lexus of Bakersfield. We appreciate your loyalty and look forward to continuing our service for you in the future!

Helpful
May 14, 2024

Everything about my experience was first rate. My car was in for routine maintenance. Brandon, my service advisor, was awesome! I happen to mention that my headlight lens were discolored and foggy More

by cajun1gal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hong
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May 14, 2024 -

Motor City Lexus of Bakersfield responded

We're so glad to know that you had a first-rate experience with us at Motor City Lexus of Bakersfield! It's great to see how Brandon and our team went the extra mile for your car maintenance. Thanks for sharing this review, we appreciate it!

Helpful
May 14, 2024

Everything about this dealership screams first class. Every employee is extremely friendly, clean, organized and professional!! The Lounge area is very nice for those that want to wait even though you c More

by rreimer14108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin (can't remember last name) & he gets 10 **********
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May 15, 2024 -

Motor City Lexus of Bakersfield responded

We're so glad to know you've had a first-class experience at Motor City Lexus of Bakersfield! It's great that our team and amenities have met your expectations. We appreciate the kind words, and we'll continue striving to offer top-notch service for all our customers. Take care!

Helpful
May 08, 2024

I took my CT200H in for service and Brandon did a great job taking care of my vehicle. He arranged an Uber ride so I could wait at home, which I really appreciated. More

by rmoralez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon in service department
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May 08, 2024 -

Motor City Lexus of Bakersfield responded

It's great to know that Brandon and our team at Motor City Lexus of Bakersfield were able to provide you with a convenient service experience. We're here for any future needs!

Helpful
May 01, 2024

My service went great! Fast and efficient at every step from the man who met me at my car, the woman that helped my inside, to my service advisor (Sean). Thank you for your More

by janetclark.email
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
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May 01, 2024 -

Motor City Lexus of Bakersfield responded

We're delighted to know that you had a great service experience with us at Motor City Lexus of Bakersfield! Efficiency is key, and we're glad our team could provide just that. Safe travels until your next visit!

Helpful
April 14, 2024

Love the service and love the car wash and a loaner car. Very polite service guy. More

by Beckysing57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark, Jim Ballard
Report | Print
Apr 15, 2024 -

Motor City Lexus of Bakersfield responded

We are glad to hear that our team provided excellent service. Thank you for choosing Motor City Lexus of Bakersfield!

Helpful
March 29, 2024

SERVICE MAN AT THE STORE WAS VERY NICE. BUT YOUR PHONE SYSTEM SUCKS!!!!! CAN'T GET THROUGH AND NO ONE CALLS YOU BACK. WE MADE 4 ATTEMPTS TO SERVICE OUR CAR AND THE STORE PHONE WAS JUST HORR More

by KATHLEEN KEARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DUSTIN, Faraz Ahmed
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Apr 01, 2024 -

Motor City Lexus of Bakersfield responded

Kathleen, I'm sorry to read about your frustrating experience with our phone system. It's important that we're easy to reach and responsive, so it's disappointing that this wasn't the case for you. We appreciate your feedback as it helps us improve our service. Please feel free to contact me directly if there are any other issues or concerns you'd like addressed. Thank you, Richard del Rosario - Digital Sales and Marketing Manager - 661-213-7801

Apr 01, 2024 -

KATHLEEN KEARNEY responded

YOUR PHONE SYSTEM HAS BEEN A MESS FOR SOME TIME NOW. WHEN WE BOUGHT OUR NEW GMC DENALI TRUCK WITH CASH, WE HAD TO GO TO SANTA MONICA TO BUY IT BECAUSE OF THE POOR PHONE SYSTEM. WHEN YOU CALL THE OPERATOR, SHE WANTS TO HANDLE ALL MESSAGES AND CONTACTS. SHE ALWAYS TELLS US SHE'S ON THE ISSUE BUT SHE ALSO FAILS TO GET BACK TO YOU. WE HAVE TRIED TO TALK TO (MANAGER ALI) 4 TIMES NOW AND SHE WON'T LET US GET TO HIM. WHEN WE GO IN YOU ALL ARE VERY NICE BUT WHEN YOU CALL IT A MAJOR MESS! IT TOOK 3 TRIES OR SO TO GET A SERVICE ADVISOR TO HELP US BRING IN OUR 2023 LEXUS RX350. YOU LEAVE MESSAGES AND NO CALLS YOU BACK. ALSO, IT TOOK A FULL YEAR OF COMPLAINING TO GET OUR SECOND KEY FOR OUR NEW LEXUS RX 350. THAT TOOK OVER 5 PHONE CALLS. YOU WOULD THINK THAT WHEN YOU SPEND $75,000 CASH FOR A LEXUS A SECOND KEY WOULD BE A PRIORITY TO YOU. BUT IT WASN'T. AGAIN, WHEN YOU GO IN YOUR TREATED VERY WELL BUT, CALLING YOU GUYS IS RIDICULOUS.

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