Back

Mastel Ford Lincoln Mercury

Olean, NY

4.7
127 Reviews

1674 Olean-Portville Rd.

Olean, NY

14760

Directions

Is this your dealership?

By Type

127 Reviews of Mastel Ford Lincoln Mercury

June 08, 2024

Mastel Ford made the transaction a good experience. Matt and his entire staff worked hard to ensure we received the best possible experience. More

by Merilee
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kristin, Mark, the Office Manager, and of course Matt.
May 17, 2024

The Mastel Ford team is amazing! They treat you like family and find you exactly what you are looking for with in your price range. Dealership is in clean and great repair! Sales tea More

by Allie Shrauger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Peters, Kristen Adams, Aaron Shrauger
May 02, 2024

Very personable and helpful staff. Quick response when leaving messages. Easy and pleasant to work with. More

by tpetruzzi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristin and Matt
March 15, 2024

Super friendly, really good deal! ! I’d definitely shop here again. Thank you so much ! More

by JeanetteK110
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Peters
January 29, 2024

Mastel Ford is the place to go to purchase a quality product! Also ALL the staff and representatives treat you like a family member.. More

by Ange.szymanski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt, Christine, Mark,Shelly,Tracy..
November 27, 2023

Terrible service department. I would NOT recommend them. My apt for dashboard lights on and loud engine was 3 weeks ago today. Not once has anyone called me about my apt. I've ca More

by Jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul, Mark, Cody
August 28, 2023

The employees in the service department are always polite and helpful. I appreciate how accommodating they are to get my vehicle in as quickly as possible for routine maintenance and any repairs needed. More

by Kristie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
July 17, 2023

2 Hrs for a simple oil change. The wrong car was taken in so I had to wait twice the amount of time it should have taken. The service manager did give me $6.00 off the cost of an o More

by SEllsessor
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know the names
May 29, 2023

Mastel Ford always provides great service, and the staff are always very friendly and efficient . Waiting area is comfortable and clean. They provide coffee while you wait and television to watch. More

by Vanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
April 21, 2023

Wonderful service - easy to schedule, thorough review of my vehicle and even helped me with an inspection sticker that was due soon. More

by cbc57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
1
...