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Gene Messer Volkswagen

Lubbock, TX

4.7
89 Reviews
Call Dealership (806) 793-8844

7007 University Ave

Lubbock, TX

79143

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89 Reviews of Gene Messer Volkswagen

June 12, 2024

Took car on Thursday and was fixed on Friday. Staff was very friendly and helpful More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Helpful
June 11, 2024

I had nothing but good experiences with Gene Messer Volkswagen. The customer service of both the sales and service departments is exceptional. More

by paulab83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodriguez
Report | Print
Helpful
May 31, 2024

Easy to schedule service. Fast friendly knowledgeable service. Fair competitive pricing. Quality work done on time. More

by sfslubbock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
May 31, 2024 -

Gene Messer Volkswagen responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 26, 2024

Very helpful and if I asked a question they answered professionally and understanding to my concerns More

by ibbueno2207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe his name was Dan, Tyler Mitchell
Report | Print
May 27, 2024 -

Gene Messer Volkswagen responded

We are delighted to know that your experience was helpful! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

Helpful
May 25, 2024

Kyle Hind is so very helpful. This is the third time I have bought a car from him, and he always makes the experience a good one. I would highly recommend him and Gene Messer to d More

by Lisa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Report | Print
May 28, 2024 -

Gene Messer Volkswagen responded

Congratulations on your new vehicle! We're thrilled that Kyle provided you with a good sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

Helpful
May 13, 2024

I have been a loyal VW and Gene Messer Volkswagen customer for over a decade. My salesman Kyle is knowledgable and very interested in making me a happy, repeat customer. I am now on my 3rd Tiguan! More

by kathygreear
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Report | Print
May 17, 2024 -

Gene Messer Volkswagen responded

It's great to hear about your loyalty to Volkswagen and Gene Messer Volkswagen over the years! We're glad Kyle has been able to make your car buying experiences enjoyable and ensure your satisfaction as a repeat customer. Congratulations on your third Tiguan!

Helpful
May 01, 2024

Fast and friendly service wasn’t sure if I needed to make an appointment to have my car serviced or I could just show up, they took it right in, and didn’t take very long at all. More

by bja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
May 03, 2024 -

Gene Messer Volkswagen responded

That's great to hear! We're glad that you experienced fast and friendly service at the dealership for your car servicing. It's good to know that they were able to take your car in without delay, whether you had an appointment or not, and that the service was completed quickly.

Helpful
May 01, 2024

Had a good experience with gene messer Volkswagen, my car is running great now and I will definitely go there for anything else needed More

by debraflores5198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew,
Report | Print
May 04, 2024 -

Gene Messer Volkswagen responded

We're delighted to learn that your experience was good! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
April 30, 2024

Luis did a good job with helping me out with purchasing a vehicle. Kind and worked to get price down. I don’t know pricing wish it was lower but he did good job. More

by pdavis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
May 03, 2024 -

Gene Messer Volkswagen responded

We're glad to hear that Luis provided you with a positive experience and worked hard to assist you with your vehicle purchase. Our team strives to ensure that our customers feel valued and supported throughout the process. Thank you for choosing us for your automotive needs!

Helpful
April 27, 2024

Excellent service. Great people. Really work with you. Price was reasonable. Got most work done under warranty. More

by jstar1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Apr 30, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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