Bob Caldwell Chrysler Dodge Jeep RAM

DO NOT BUY A CAR HERE! I bought a new 2011 Dodge Ram DO NOT BUY A CAR HERE! I bought a new 2011 Dodge Ram on September 27,2011. My misery began around 7 days later when I was driving on 270 and the t DO NOT BUY A CAR HERE! I bought a new 2011 Dodge Ram on September 27,2011. My misery began around 7 days later when I was driving on 270 and the truck completely shut off. I was able to pull it over to the side of the road and re-start it and drive it home. It would not start in my drive way so I had it towed back to Bob Caldwell, this was October 6,2011. Chrysler provided me with a rental while they fixed it. The service dept. called on October 18th and said the truck was fixed. Picked the truck up and within a few hours it stalled again and was towed back to Bob Caldwell. On October 24,2011 they called again and said the truck was fixed once again. I pick it up and was on Rt 23 when it stalled and lost power steering and breaks and I had to run it into a ditch to avoid rear ending someone due to the loss of power. Had it towed back to Bob Caldwell Dodge where it still is today November 21,2011. Thru this process I have been put through the Chrysler process of passing the buck to someone else. I told them I do not want the truck because I am afraid I will get hurt or hurt someone else driving it. The dealership has rarely called me and are very rude! I have had to get a lemon law attorney to help deal with this but is not doing much good-long process it seems. Chrysler called on November 18,2011 and said I have to return the rental. I called Bob Caldwell on November 19 to see if my truck was drivable. The service manger Scott said it was fixed and I can pick it up. I called him back and said I wanted in writing what they did to it and that I was taking my family to Pittsburgh in it over thanksgiving. Then he called and said that nothing was done to it and that he was folling the instructions of Chrysler to do nothing to it. So as of November 21,2011 I am making payments on a New truck that I drove for 7 days, loosing my rental car to drive and now have to pick up a rental expense until I can find someone to help me. I say do not buy a car here because I feel that I am being treated substatially unfairly and Chrysler and Bob Caldwell just do not CARE about how they treat their consumers! More

Dear Nick, I wanted to let you know that my experience Dear Nick, I wanted to let you know that my experience today was the best one I have ever had buying a new truck. I will definitely recommend Bob Cal Dear Nick, I wanted to let you know that my experience today was the best one I have ever had buying a new truck. I will definitely recommend Bob Caldwell to anyone I know looking for a new vehicle. Please continue the good work and I look forward to doing business with you in the future. Thanks again, Scott More

I come to this dealership for everything from an oil change to replacing my tires. Every time I walk in I can always expect a friendly familiar face ready to take care of whatever my service needs are. change to replacing my tires. Every time I walk in I can always expect a friendly familiar face ready to take care of whatever my service needs are. Sean Smith has always been great for making me feel welcome as soon as I explain what it is that I came in for. He traslates "Ker-chunks and click clicks" pretty well (in women language). Dave Shunk, the service manager has always been very patient at explaining anything that I may not have understood in the first pass of what may need to be serviced on my vehicle. I usually wait for my vehicle to be serviced and everyone at the service area is great. I tend to be surprised at how quickly my vehicle is ready for me to drive away. All in all, I never have any hesitation to bring my vehicles in to Bob Caldwell's service area because I always know that they treat their customers well and are fair in their prices. Thank you for the great customer service! More

Antonio was great! Knows more than anyone in the city when it comes to Jeeps! Highly recommend this dealer! If you want a good deal and be treated fair and honest go to Bob Caldwell! when it comes to Jeeps! Highly recommend this dealer! If you want a good deal and be treated fair and honest go to Bob Caldwell! More

We dealt with Doug and got a great deal on a 2010 Dodge Charger! Bob Caldwell's price was the best around and the sale was handled very professionally! I highly recommend Bob Caldwell! Charger! Bob Caldwell's price was the best around and the sale was handled very professionally! I highly recommend Bob Caldwell! More

I bought my jeep wrnagler from this dealer back in January and the people there were extremely attentive and knowledgable. I have been taking my jeep in for service since then and always receive the b January and the people there were extremely attentive and knowledgable. I have been taking my jeep in for service since then and always receive the best service. Joe has helped me almost everytime I have been in and very friendly and courteous. They take the time to look at my car and the history to let me know what service it may be due for. They are fast, accurate and I never wait too long for my car. I live about 50 miles from the dealership but would never take my car anywhere else. An excellent team and I cannot say enough great things about them. Thank you! More

This dealership has the best service out of the dealerships i've looked at to choose my car. Ted Gallant and Karin Fitzgerald did a wonderful job helping me choose what car to purchase and made it dealerships i've looked at to choose my car. Ted Gallant and Karin Fitzgerald did a wonderful job helping me choose what car to purchase and made it very stress relieving. They were both very respectable about the details we were looking for and very helpful. I always love going to a dealership where they actually care about your wants and needs. Also, Justin Harmon was a great salesman, he gave me a lot of advice on choosing the Dodge Avenger I purchased about a year ago. Also, i've taken in my car to the body shop over 3 times, and each time everyone helping me was very caring. They made sure they were on time and explained the problem with detail. Even the woman who checked me out was a very polite person. They have given me wonderful deals and I truly do recommend you to go to Bob Caldwell for your new car, it is well worth it!!!!!! More

It's always an insecure feeling being a woman and having to deal with car people, especially the service department. Not at Caldwell. They were on time with my appointment, called me and updated me as to to deal with car people, especially the service department. Not at Caldwell. They were on time with my appointment, called me and updated me as to progress, price AND options, never talked "down" to me and just made me feel safe, secure and taken care of in every way. I have found in dealing with Caldwell that the above is the rule and not the exception. Kudos and thanks. Sue More

I had my vehicle serviced at Bob Caldwell in December of '08. I was extremely pleased by the welcoming atmosphere and helpful staff. I was able to get in and out without being hassled to purchase any unnece '08. I was extremely pleased by the welcoming atmosphere and helpful staff. I was able to get in and out without being hassled to purchase any unnecessary maintenance unlike other service shops that I have been. They were able to answer all of my questions even though my car is a Honda. I will definitely continue to have my car serviced at Bob Caldwell because I feel that I can trust them to take care of my needs without trying to take advantage of me. Thanks, Ashley More

I purchased a 2005 Chrysler PT Cruiser used in 2006 from Joe. They gave me a fair price for my trade and gave me the deal I wanted based on my pre-approval. After about a month, my car was leaking oil. I Joe. They gave me a fair price for my trade and gave me the deal I wanted based on my pre-approval. After about a month, my car was leaking oil. I took it in for service. They provided me a rental car and kept the car for about three days. They said the crank seal was broken, so they replaced it. I noticed over the weekend that the car was still leaking oil, so I took it back again (very frustrated). I had put a white poster underneath the car to show them that I wasn't crazy. The service guy thanked me, because it showed him that there were metal shavings in the oil. The car needed a new motor, because the crank shaft was bent. They gave me another rental car, and kept the car for a little over two weeks (they told me it would be a while, since they had to order the motor from Chrysler). They fixed the car, and didn't charge me one penny. About a year later, I had ANOTHER issue with my car, and I took it again for service. The service manager came in to tell me that the issue was a very simple fix, and they were taking care of it that day for me. They never argued with me, they never gave me a hard time. They simply fixed the problem and made sure I was happy. They told me that I could take my car to any Chrysler dealership for service, but because of the service I got there, I will not go anywhere else. By the way, I've had no problems with my car since 2007, so whatever was wrong, they fixed it the right way! More