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BMW of South Albany

Glenmont, NY

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45 Reviews

617 Rte 9w

Glenmont, NY

12077

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45 Reviews of BMW of South Albany

December 07, 2023

Unprofessional salesmen. I'm going to purchase a new X5 by month end, so I sent a request for a bid to 6 dealers in NY State. This is the only dealer that gave me a hard time More

by BMW Car Buyer
Recommend Dealer
No
Employees Worked With
Johhny Wang
Dec 11, 2023 -

BMW of South Albany responded

We're sorry to read about your experience. We aim for a smooth and transparent buying process, so it's disappointing to learn that we didn't meet those expectations in this case. We understand how important competitive pricing is when purchasing a vehicle, and apologize if you felt our team wasn't motivated enough during the interaction. If you're open to discussing this further, please reach out at your earliest convenience - we'd appreciate another chance to earn your business. Thank you.

September 24, 2022

I am complaining about the General manager to the new dealership owner. Absolutely a terrible experience and totally unprofessional. Once I discuss with the new owner to see if they want to live up to th More

by Discouraged in others lack of ethics
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jim Poissant, Jim Poissant
Sep 27, 2022 -

BMW of South Albany responded

Thank you for taking the time to share your update. We will address your comments with the rest of our team to ensure a better experience next time.

August 26, 2022

They are not professional at all, my son purchased a vehicle and two weeks later issues arose. We brought it since there’s warranty on the vehicle we were told it’s not covered and would have to cover t More

by irini
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Febles
Sep 01, 2022 -

BMW of South Albany responded

We regret to hear that you aren't satisfied with the recent experience and appreciate you taking the time to leave us your feedback. We want to resolve these concerns and encourage you to reach out to me directly to discuss this in detail. Thank you. James Poissant General Manager, BMW of South Albany 518-463-3141

July 29, 2022

Add another bad review to clearly a crooked dealership that should be investigated for theft. Bought a used car from them. I test drove vehicle and front end sensor light popped up and needed to be brough More

by SOUTH ALBANY BMW SUCKS
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Leo Albert, Joshua Febles, Jim Baker, Brian Tearno, Jason Rivers, Casper Yim, Ryan Mazur, Jim Poissant, Wayne Beddoe, Jennifer Hollenbeck
June 03, 2022

I brought my 09 328i in for some basic maintenance and inspection. When I got the vehicle back my left headlight was flooded with rain water. They told me it was my problem and quoted me a bill to rep More

by jordan3694
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Jun 07, 2022 -

BMW of South Albany responded

We are sorry that your experience at BMW of South Albany was not satisfactory. Even though you say it happened a year ago, we strive for excellent customer experiences and regret yours did not meet that standard.

April 28, 2022

Do not do business with this company. Damaged car during service, then quoted me to pay for the damage. Insurance claim submitted against this company. Additionally, very unresponsive, di More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lawrence McMullen
December 27, 2021

On Friday, December 24, 2021, I went to the BMW of South Albany location to purchase a 2019 BMW X5. My salesperson, Johnny Wang, was introduced to me. From the start, Johnny was unpleasant and aggressive, t More

by zubair2774
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Johnny Wang, Jeff Owens
August 09, 2021

I finally got my dream car! 2021 BMW 5 Series. I went in to shop around. I was greeted by a young man named Ammar Bhatti. Turns out that, due to COVID, there aren’t many new cars available. But they did hav More

by Roberta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ammar Bhatti
August 06, 2021

This dealer has the worst customer service, and I had the worst experience I have ever had with a car dealer. I had my 2020 750 in for an oil change, and the rear tablet has never worked, and I wanted it fi More

by Jason Sterling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lawrence McMullen
November 06, 2020

Thieves! Purchased a Used BMW from them during the middle of the covid pandemic. Paid cash and now needs repairs that cost more than vehicle is worth. Less than 1,000 miles put on vehicle. More

by nick99z28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joshua Febles, Brad Korzatkowski
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