Audi Lynbrook

GUSTAVO MORENO cares about his customers. He made my car buying experience easy and pleasant. He made my car buying experience easy and pleasant. More

Salesperson Henry was very professional and knowledgeable about my inquiry. Answered all of my questions and stayed in constant communication with me. Henry and the team over in Lynbrook took care of my ne about my inquiry. Answered all of my questions and stayed in constant communication with me. Henry and the team over in Lynbrook took care of my need and I was able drive off with my new car without a hitch. Thanks Henry!! More

Dax Hemraj was very easy to work with and knows a lot about the cars he sells. Was able to answer all questions and was very personable about the cars he sells. Was able to answer all questions and was very personable More

The salesperson Jason at the Audi car dealership provided excellent customer service. He was prompt knowledgeable and responsive, always available to address any inquiries or concerns. Definitely recommend t excellent customer service. He was prompt knowledgeable and responsive, always available to address any inquiries or concerns. Definitely recommend this dealership More

Andrew the service manager provided me with exceptional service. He was attentive to the problems my car had and he went out of his way to help me. He is a tremendous asset to this car dealership. service. He was attentive to the problems my car had and he went out of his way to help me. He is a tremendous asset to this car dealership. More

I recently had the displeasure of visiting Audi Lynbrook in search of a new vehicle. From the moment I stepped onto the lot, Jason Chance, seemed very pleasant and eager to help me. Initially, I appreciated in search of a new vehicle. From the moment I stepped onto the lot, Jason Chance, seemed very pleasant and eager to help me. Initially, I appreciated his enthusiasm and willingness to assist. But my experience shifted from good to bad as Jason’s demeanor changed during the negotiation stage. During our negotiation chat, we explored various purchasing options. While I initially found his assistance to be helpful and informative, I was taken aback as I proposed my final offer and was met with a request for my credit card to show his manager “my form of good faith”. At this point, I found it highly unusual that Jason needed to “show” his boss my credit card before a deal had been finalized. After I left the dealership, it became apparent why my credit card was requested at that point in time. Five minutes after leaving the dealership, I received a call from Used Car Director, Michael Molite. He inquired why I had left the dealership and I explained that I did not see a reason why I was required to present a physical credit card in order to get a manager’s approval in my final offer. Michael went on to explain that this is standard operating practice at car dealerships. I informed him that I have never been asked to present a form of payment prior to finalizing an agreement at a car dealership. I found it unnerving that I needed present my physical credit card in order to show in good faith that I was serious about the deal. In actuality the purpose of handing over my credit card was so that if Michael had in fact agreed to my proposal then I would have been charged right there on the spot a $1000 deposit. The reason this practice is done, as explained to me by Michael, was because most people upon reaching an approved final deal will still back out.As I recall, a consumer has every right even if a final deal is reached, to back out of any deal for any reason unless a contract has been signed. This is a cheap and unprofessional tactic used to try and keep you locked into a deal that you may be hesitant about proceeding with. I told Michael when I make an offer I commit to that offer. His response was “well then you’re one percent of car buyers that come into the dealership”. So be aware when you show up at this dealership that you will categorized as a prospective buyer that has little to no integrity as to the value of your word. I’m well aware a car dealership is hardly the environment where one expects straight forward and honest tactics but when being touted that the level of interaction is at an elevated level at “Audi” then I should, as the consumer, be seen as a more elite consumer who doesn’t need to be exposed to shady tactics. Do yourself a favor and spend your hard earned money elsewhere. More

The team here is upfront and honest. I really wish I didn't have to fly in just to sign paperwork (its so they can try to upsell stuff the same as all dealers). Still think they could I really wish I didn't have to fly in just to sign paperwork (its so they can try to upsell stuff the same as all dealers). Still think they could do this online. Considering this transaction was over the phone, Gustavo worked hard to make sure it stayed on track, even though he didn't know me or anything about me. Nice to see someone trying to close a deal! More

I had the pleasure of working with Naomi Martinez on my recent visit to Audi Lynbrook. Naomi was friendly, thorough, provided advise and the work was done quickly. Thank you. recent visit to Audi Lynbrook. Naomi was friendly, thorough, provided advise and the work was done quickly. Thank you. More

Jason chance was excellent. My credit wasn’t the best but he still worked hard to get me inside of my dream care & I’m very grateful for that My credit wasn’t the best but he still worked hard to get me inside of my dream care & I’m very grateful for that More

Wonderful, very professional . Our salesperson, Jennifer DiCola, made us feel like family. Her professionalism was outstanding! Our salesperson, Jennifer DiCola, made us feel like family. Her professionalism was outstanding! More