Porsche Service Center Reviews

",We travel by automobile extensively (120k+ per year, for the past 12 years). The MAG Auto Group in Dublin, Ohio has been better than any service experience we have ever received! We are particular, and we like our vehicles well cared for and try hard to avoid any surprises by keeping our mechanical and auto options generally as good as we can find. Our experience at MAG was outstanding. We were traveling from Florida to Michigan, and spent the night with family in Dublin Ohio. Our front brakes went out (severe grinding noise, orange light). When we called for service we were patched right in to the Lead Service technician (Stan), he took our information and out situation... we were on the way to see a new grandchild in Michigan and due there that afternoon. He set things up for us to have service at 9 AM; new front brakes and rear brake inspections were completed and road tested by 11:15 PM. Received updates and contacts from service tech (Ryan) as things progressed (twice as problem was identified for authorization to proceed; and once when work was nearly complete so we could pick the vehicle up). Had no reason to expect the level of service, the prompt accommodation to take care of the problem, and follow-up. This shop is an example that other auto service centers should pay attention to. Would travel back to Dublin, just for service at this site."

"Have had difficulties with renewing WiFi and other connect services for our Cayenne. Tried the 800 number (don’t bother unless you have hours to waste) also tried the Porsche e-mail, another waste of time. Actually went to the dealership in West Palm Beach. Some of the people were nice, but unfortunately useless. Finally called Village Porsche in Cincinnati. A very nice and helpful person named Melanie helped us over the phone and fixed our problem. She was very courteous and patient. She told us she had never done what we requested, but would do her best. Great customer service!!"