reputation demi

I was repeatedly given inconsistent answers by the service staff as to what was wrong with my vehicle and when it would be ready. I was told by service staff that the mechanics were not experienced, a service staff as to what was wrong with my vehicle and when it would be ready. I was told by service staff that the mechanics were not experienced, and that i could come get the vehicle within 1-2 days. i did not receive my vehicle until 7 days later. the issue with my car? nothing, i brought the car to this dealership to see if i would need a wheel alignment, and to repair a recently damaged window seal. at the end of the 7 day period what service had they done to my vehicle? again, nothing. they told me they changed the oil (which had been done a week prior and not asked of them) ordered a new window part to which i would have to return 4 days later to get installed on the vehicle, and that they had completed a diagnostic. 7 days. it took this dealership 7 days to tell me they ordered a new part and changed my oil. there is a long list of other inconsistency’s and issues that arose with this interaction, wether it be them not being able to find my car when i came to pick it up (i had to use my app to find it, and it was parked some place a few blocks away, with a different number service tag on it) or the constant time assurances that turned out to be false. this entire experience was disappointing and left a bad taste in my mouth for this “BRAND NEW STATE OF THE ART DEALERSHIP” as said by the robot voice on the phone when you call in, which i did plenty of because nobody called me with answers regarding my vehicle status and service. I could go on, to explain how bad this experience was, but to be honest, i have better things to do, that including regaining the time i lost during the total of 9 days they had my car. So i will end with this, If you expect the bare minimum of communication, service, and competency that is standard when dealing with a business, go to any other kia dealership in los angeles because you will not find it at Kia DTLA. More

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