daniel morgan

Excellent customer service experience! Each individual was professional and helpful. They are an exceptional dealership to work with in purchasing a vehicle. Each individual was professional and helpful. They are an exceptional dealership to work with in purchasing a vehicle. More

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Would not recommend Lexus of Towson. They would not honor an in-person trade in valve I received at another of their dealerships. They told me that since I have gotten my trade in valve They would not honor an in-person trade in valve I received at another of their dealerships. They told me that since I have gotten my trade in valve 3 weeks ago the trade market has changed, and my trade is now worth 4k less. Complete xx!! More

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The dealership is very welcoming and accommodating to everyone sales people are very knowledgeable, friendly, and willing to work with you to get you into the vehicle that you’re looking for everyone sales people are very knowledgeable, friendly, and willing to work with you to get you into the vehicle that you’re looking for More

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Daniel really went the extra mile to make sure that I was happy and was very professional and polite. He keep me abreast every step of the way. He even escorted me to my car when the work was done. He tol happy and was very professional and polite. He keep me abreast every step of the way. He even escorted me to my car when the work was done. He told me ahead of time what the cost would be.. More

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I tried to buy a used car the used car manager. Dan would not return my phone calls or even discuss potential repairs on the vehicle. I never felt so devalued as a customer at this dealership you c Dan would not return my phone calls or even discuss potential repairs on the vehicle. I never felt so devalued as a customer at this dealership you can only buy a new car. What a shame. More

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Andrew Woo is the BEST, he takes care of me every time I need service on my Lexus RX 350. He is Fair and Honest, you should definitely give him an opportunity to earn your business at Lexus of Towson Servi need service on my Lexus RX 350. He is Fair and Honest, you should definitely give him an opportunity to earn your business at Lexus of Towson Service! More

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This was our 2nd leasing experience with Laurie VanVoorhies and she was again a great salesperson. She knows her products, was flexible and patient as we discussed various cars and leasing options. VanVoorhies and she was again a great salesperson. She knows her products, was flexible and patient as we discussed various cars and leasing options. We also met with Juan (sales manager), Dan Morgan (pre-owned sales manager who sold us our first Lexus in 2014!), and Cassidy (finance manager), all of whom were professional and gracious. This is the fourth car we’ve either leased or purchased at the dealership and we continue to be both pleased and impressed by all the staff - but thanks especially to Laurie who spent so much time with us and made the experience easy! More

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Purchased 2019 RX 350 Site Unseen from Texas Very satisfied with my vehicle and the purchasing experience. I bought it without ever looking at it in person and had it shipped to Texas. Ben has be Very satisfied with my vehicle and the purchasing experience. I bought it without ever looking at it in person and had it shipped to Texas. Ben has been very helpful and attentive with all the details including working with the transport company I arranged. He ensured all the manuals, keys, floor mats, and temporary tags were included. He also has taken care of title work and registration of L-certification. Top notch and highly recommended. More

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Fantastic Two-Vehicle Purchase Experience My father-in-law was in the market for a 2019 Lexus ES350 to replace his 2008 model. My mother-in-law came along to look at colors and go on a test dr My father-in-law was in the market for a 2019 Lexus ES350 to replace his 2008 model. My mother-in-law came along to look at colors and go on a test drive, but planned on keeping HER 2008 ES, as it had less than 30K miles on it. I knew Jonathan Butler, Mike Meagher, and Dan Morgan because we had all worked together several years ago, and Jon was who I referred my in-laws to see (I went with them at their request). He could not have taken better care of them or been more of a gentleman. Long story short, on the same visit my mother-in-law decided that she might be interested in the new RX. One sale became two, and Jonathan could not have been more accommodating. Mike Meagher took excellent care of them on the numbers - the selling price of the cars as well as the trade-in figures. In the business office, Dan handled one purchase and Cassidy handled the other - they both did a great job, too. Jonathan was very patient and thorough making sure that my in-laws understood all of the features and technology in their new cars, not only at the time of delivery but also when he went out to their house on two separate occasions to sync up their vehicles' integrated remote garage door openers with the actual garage door opener itself. Again, I cannot overstate how pleasant he was in dealing with my in-laws, answering all of their questions, and providing exemplary levels of customer service. While it was no surprise to me, it was still very nice to see that Mike Meagher and the team he leads continue to deliver a one-of-a-kind "white glove" experience for their customers. Thank you Jonathan, thank you Mike, thank you Dan and Cassidy, and thank you Lexus of Towson! More

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Excellent servjce From the sales department to the service department you may expect nothing but the best. I’ve bought new and used vehicle, as well as serviced my vehi From the sales department to the service department you may expect nothing but the best. I’ve bought new and used vehicle, as well as serviced my vehicles for the past 8 year. Would recommend Lexus of Towson to anyone and everyone More

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