bailey hibbert

Disappointed with Service Repair! I would not recommend John Hirsch's Cambridge Motors. The Technician either did a terrible job conducting unnecessary troubleshooting OR possibly I would not recommend John Hirsch's Cambridge Motors. The Technician either did a terrible job conducting unnecessary troubleshooting OR possibly the Service Advisor Bailey Hibbert did not communicate to the technician the customer's information on the problem. Here is my story: I sent my 2014 Jeep Grand Cherokee in for a 'No Start', and explained that there was a problem with the Solenoid which engages the starter (I'm very technical and did all the prework on the issue). Three days and $725 dollars later, The tech went through all kinds of tests and lastly checked solenoid and found the wire was loose. Exactly at the point I communicated to the service Advisor from the beginning. I'd be okay paying $200 or $300, but definitely not $725. Highly disappointed! I would not recommend John Hirsch's Cambridge Motors. More

Report | Print

H hhh hh hgh hhg hhg jj hh hh hh bb cc hb bb hh More

Report | Print

The dealership is great and did a great job getting my service job done quickly. service job done quickly. More

Report | Print

The worst service department I have ever been to. The service department was very rude disrespectful and not willing to help in any way. When asked if I could speak to a manager I was told their wasn The service department was very rude disrespectful and not willing to help in any way. When asked if I could speak to a manager I was told their wasn't anyone who I could speak with. I left without the parts I needed. I will never go there again n do not recommend that anyone else stop there either. Waste of time the only thing you will get is frustrated. More

Report | Print

Prompt and professional from start to finish. Will definitely use them again. Bailey was very knowledgeable. Will definitely use them again. Bailey was very knowledgeable. More

Report | Print

I’ve always had great service here. Bailey is very knowledgeable and helpful. Will always recommend you guys. Bailey is very knowledgeable and helpful. Will always recommend you guys. More

Report | Print

Very clean dealership and friendly knowledgeable people. I can always get an appointment in a short amount of time I can always get an appointment in a short amount of time More

Report | Print

Your staff is exceptional. They have always gone above and beyond to work with our schedule when making appointments for service. They have always gone above and beyond to work with our schedule when making appointments for service. More

Report | Print

Was in for an air bag recall. Service was very quick. Only drivers air bag replaced. All the others in the vehicle were good? Service was very quick. Only drivers air bag replaced. All the others in the vehicle were good? More

Report | Print

Bailey was my service advisor this time, but I have worked with all three service advisors and they are all fantastic. worked with all three service advisors and they are all fantastic. More

Report | Print