Zaman Sher

Service was fast and convenient! I didn't even have an appt but they got me right in and even washed the car when finished! I would definitely recommend this dealer for purchase or I didn't even have an appt but they got me right in and even washed the car when finished! I would definitely recommend this dealer for purchase or service! Zaman is the best sales person I have ever worked with when purchasing a vehicle. He is straight forward and makes the entire process quick and seamless! Go to him for any Honda purchase and you will not be disappointed! More

by tonia.cline Verified Customer Verified Customer

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Sher zaman is very helpful person he took care me and my car I am very satisfied car I am very satisfied More

by tahirmia56 Verified Customer Verified Customer

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Zaman is by far the most professional and understanding sales representative I have interacted with from any car dealership. He is the reason our family has been using Safford Brown for nearly 20 years. sales representative I have interacted with from any car dealership. He is the reason our family has been using Safford Brown for nearly 20 years. More

by Dan Verified Customer Verified Customer

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Excellent service from the time we walked in the door until final signing. Top notch company. until final signing. Top notch company. More

by Pro4mom Verified Customer Verified Customer

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Excellent service every time I go here. John really took care of my car and he was pleasant and answered all my questions with kindness. John really took care of my car and he was pleasant and answered all my questions with kindness. More

by chvnblr Verified Customer Verified Customer

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Very knowledgeable and helpful person I will surely recommend family and friends to visit the dealership. recommend family and friends to visit the dealership. More

by msabir041 Verified Customer Verified Customer

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Really poor system unprofessional staff Specially miss judith Enamorado and Mr. Henry zero knowledge they both were lying to me. I took my 2019 Honda Accord I never ever recommend to nobody to go to this judith Enamorado and Mr. Henry zero knowledge they both were lying to me. I took my 2019 Honda Accord I never ever recommend to nobody to go to this Honda dealership. The manager was OK but the service stop is really poor. They should hire professional people they charge me 195 for diagnostic but even the problem was something else please please I advise to everyone don’t go to this dealership for service department really really really poor service. More

by ISHAH1234 Verified Customer Verified Customer

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The best service ever! ! Service team is very knowledgeable fixing issues with my car always😍 ! Service team is very knowledgeable fixing issues with my car always😍 More

by ADIL1111 Verified Customer Verified Customer

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Staff was courteous, good service, professional, tried there best to provide lowest payments, variety of vehicles and offered refreshments. there best to provide lowest payments, variety of vehicles and offered refreshments. More

by Disla.ykarina Verified Customer Verified Customer

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I had an incredibly frustrating experience at Safford Brown Honda Arlington, and I would strongly advise others to avoid this dealership. When I first reached out, I spoke with Nancy, who was helpful Brown Honda Arlington, and I would strongly advise others to avoid this dealership. When I first reached out, I spoke with Nancy, who was helpful and understood my needs—a 72-month loan with a payment around $600/month. She then transferred me to Ahmad, the sales manager, and that's where everything started to fall apart. I made it clear that I wanted to know the out-the-door price so I could structure my financing properly. Instead of providing a straightforward answer, Ahmad used every tactic possible to get me into the dealership, despite me already having pre-approval from my bank. Once I arrived, it became obvious that my needs were secondary to simply making a sale. As it was Ramadan, I wanted to step away to eat and also consult with my brother for a second opinion. Ahmad continued to push a deal that didn’t meet my criteria and later insisted on speaking with my brother, which led to an unnecessary argument. Even after all of this, I was still open to making a deal. I requested a properly updated sheet with the loan terms so I could calculate how much down payment I needed. Instead of assisting me, Ahmad saw this as a “power move” and argued with me instead of helping me make an informed decision. Throughout the process, he kept saying, "I'm a man of my word, and the deal is what we agreed on yesterday." Well, I also mentioned that I would be writing a review—so here we are. Rather than going to my follow-up appointment with Honda, I walked across the street to Koons Arlington Toyota. Sergii, the salesperson there, actually listened to what I needed. I ended up custom-ordering a Toyota RAV4 Limited, putting $10,000 down, and structuring the loan exactly how I wanted. Funny enough, even though the RAV4 was $5,000 more expensive out the door than the CR-V, the deal still made more sense because Sergii actually worked with me instead of against me. Safford Brown Honda Arlington lost a sale because they prioritized aggressive sales tactics over genuine customer service. If you’re looking for a dealership that listens and works with you, look elsewhere. More

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