The staff were all cordial and answered questions
directly. The waiting areas were clean and comfortable. The work was completed in a timely manner.
directly. The waiting areas were clean and comfortable. The work was completed in a timely manner.
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by KYCRUM
Verified Customer
Verified Customer
Service Price Transparency
We recently moved from TN and needed an urgent repair.
Zack scheduled our appointment and got us in the same week. Great service and work. Thank you all! Cheers
Zack scheduled our appointment and got us in the same week. Great service and work. Thank you all! Cheers
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by eugene.keane12
Verified Customer
Verified Customer
Other Employees Tagged:
Zakk Hussey
Jan 08, 2026 -
Granite Hyundai responded
Eugene welcome to the neighborhood and we're glad we were able to accommodate you. Thanks for the nice review.
Came in with coupon for loft .
Charged almost 30 dollars more. I had given Zak coupons upon arrival. Called i got home he said credit would be issued. Still waiting.
Charged almost 30 dollars more. I had given Zak coupons upon arrival. Called i got home he said credit would be issued. Still waiting.
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by BLRS
Verified Customer
Verified Customer
Other Employees Tagged:
Zakk Hussey
It took 2 hours for a routine oil change - I suspect they
forgot to inform me the work was completed. And I brought to the attention of your crew that I had a chip in my windshield, which is covered by the m
forgot to inform me the work was completed. And I brought to the attention of your crew that I had a chip in my windshield, which is covered by the maintenance plan I purchased. I was told that they would schedule an appointment with the windshield replacement company and then contact me - that never happened, which is disappointing. The staff is very pleasant and the facility excellent but it's difficult to give a good review when you failed to accomplish two fairly simple tasks. Jeff Clark
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by JANDCCLARK2002
Verified Customer
Verified Customer
Other Employees Tagged:
Zakk Hussey
Jan 06, 2026 -
Granite Hyundai responded
Thank you for taking the time to share your feedback, Jeff. We sincerely apologize for the extended wait time during your oil change and for the lack of follow-up regarding the windshield chip you brought to our attention. That’s not the experience we aim to provide.
We are currently working with our sales team to confirm the specific coverage included in your maintenance plan for the chip repair. Once that is confirmed, Zakk will be reaching out to you directly to schedule the service with the windshield repair company.
We truly appreciate your kind words about our staff and facility, and we regret falling short on these two items. Thank you for bringing this to our attention—it helps us improve.
My computer was not reset even after I requested it to be
so and the Return for Service sticker was not changed. The service agent was was dismissive of my business.
so and the Return for Service sticker was not changed. The service agent was was dismissive of my business.
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by pnvd
Verified Customer
Verified Customer
Jan 05, 2026 -
Granite Hyundai responded
Thank you for your review. We apologize that the computer reset did not properly take on your vehicle. I do see that the technician did attempt to reset it; however, it appears it did not carry over past the key cycle.
Please feel free to stop in at your convenience and we will be happy to take care of this for you and confirm everything is properly set before you leave.
For the inconvenience, we would also like to offer you a complimentary car wash. We never want you to feel dismissed or unheard, and we sincerely apologize for the frustration this caused.
It was nice It's was nice.
It wa nice I was able to bring my dog
It wa nice I was able to bring my dog
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by backbayhairsalon
Verified Customer
Verified Customer
Other Employees Tagged:
Zakk Hussey
Jan 06, 2026 -
Granite Hyundai responded
Thank you for the nice review and we love having dogs visit.
Granite Hyundai ascertained that my transmission was not
cracked. It was a CV boot failure. Saved me thousand$$$!!
cracked. It was a CV boot failure. Saved me thousand$$$!!
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by myershouse6378
Verified Customer
Verified Customer
Other Employees Tagged:
Zakk Hussey
Jan 06, 2026 -
Granite Hyundai responded
We are so glad that we were able to save you money and fix the issue! Thank you for the nice review.
They were unable to help me with my blue link connection
problems after the service number was unable to help
problems after the service number was unable to help
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by TABITHACAT112
Verified Customer
Verified Customer
Other Employees Tagged:
Zakk Hussey
Jan 06, 2026 -
Granite Hyundai responded
Tabitha we are sorry if your blue link connection didn't work. Please reach out so we can set up a time to look at it again.
Quick, excellent service.
Courteous personnel. Comfortable waiting area. Easy to schedule online. Often service coupons.
Courteous personnel. Comfortable waiting area. Easy to schedule online. Often service coupons.
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by jlamontagne1
Verified Customer
Verified Customer
Other Employees Tagged:
Zakk Hussey
Dec 29, 2025 -
Granite Hyundai responded
Thanks for the great review and feedback.
Always great.
..helpful, courteous, knowledgeable. Ok....I always feel welcomed and 'seen' when I come in for service or even just a question. I've never, since my
..helpful, courteous, knowledgeable. Ok....I always feel welcomed and 'seen' when I come in for service or even just a question. I've never, since my first visit in 2021, (during the pandemic) I think it was Feb) walked away disappointed in the interaction. My first and only salesperson has been Will, and he's always been 'spot on,' and I do appreciate that anyone there that I've had contact with has never disappointed, Joanne, service, sales, etc., TOP NOTCH! Please give Joanne and Will, as well as the people in the service department a shout out and thumbs up from me????. Carol Johnston
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by SIXBYPRODUCTS
Verified Customer
Verified Customer
Other Employees Tagged:
Zakk Hussey
Dec 22, 2025 -
Granite Hyundai responded
Carol we love hearing from happy customers. Joanne and Will do an amazing job for us and we will be sure to pass along your kudos.