Zackery Outon

Got a good deal on the car, as it was a concierge vehicle previously. But, in order to get the deal, they made the “Metro Ford Guarantee” package (where you pay like $2,000, but get lifetime oils changes, et previously. But, in order to get the deal, they made the “Metro Ford Guarantee” package (where you pay like $2,000, but get lifetime oils changes, etc free) “Mandatory.” I’m not sure we would have purchased that option if we could have bought the car without it. Then, we were told one price, but the numbers were put in wrong on the trade-in value by mistake- so, when we got back to the finance section, the final monthly amount ended up being more than we were told/wanted it to be. Again, it was a descent deal overall, so we proceeded with the purchase, but it didn’t exactly give us the “good vibes” of getting a new car. I don’t have full confidence that they will always do everything promised. I got a very distinct feeling that we were “sold” a lot of stuff, but it could be harder to actually get the services done in the future. I think time will tell on that one. As we bought the extended warranty (which we had planned to do anyways), and were forced to get the Metro Ford Guarantee package- I hope they live up to their end in the future! More

by Leslie.williams86 Verified Customer Verified Customer

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Outstanding customer service. Outstanding service from Finanace. Zack went way out of his way to make the experience seem great. Vincent in finance was awesome. \ Thanmks Outstanding service from Finanace. Zack went way out of his way to make the experience seem great. Vincent in finance was awesome. \ Thanmks More

by PHILT4OU Verified Customer Verified Customer

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Shannon and Josh Hopton were outstanding. Incredibly informative and patient. Willing to make exactly what we desired, happen. Wonderful duo and a great experience. Incredibly informative and patient. Willing to make exactly what we desired, happen. Wonderful duo and a great experience. More

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Zackery did a great job when we bought the car that we bought over the weekend. bought over the weekend. More

by fonebone77 Verified Customer Verified Customer

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Linda Graham was a great salesperson to work with. She communicated with me often during my month long decision process and was always extremely helpful and knowledgeable with any questions I had. The She communicated with me often during my month long decision process and was always extremely helpful and knowledgeable with any questions I had. The car buying experience is never one that I enjoy, but Linda made it a pleasure. Also, the finance experience was exceptional because of Patrick Watson. He was very friendly and knowledgeable and made this process a breeze. Patrick is very transparent about interest rates and extended warranty plans. If I have a need for another vehicle or have any friends/family that need a new Ford I plan to send them her way. More

by jack.cox Verified Customer Verified Customer

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