Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.5
171 Reviews

Dealership Experience

11 mos

Industry Experience

11 mos

Languages Spoken

English English

4.5

171 Reviews

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171 Reviews of Zack Rooks

December 04, 2025

Dealership Rating
Employee Rating

I think that they really did a great job and took time too make my experience of getting a new key for my car thanks great job More

by Jspicer278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Shockley, Ashley Cox , Casher

December 03, 2025

Dealership Rating
Employee Rating

Very accommodating and helpful. Put us in a loaner car so we could attend a funeral and holiday trip. More

by kristad46
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

November 29, 2025

Dealership Rating
Employee Rating

I didn't wait as long as predicted. I was very pleased with the services I got completed. More

by Mikey.b55
Recommend Dealer
Yes

November 29, 2025

Dealership Rating
Employee Rating

Great service experience as always. The new service team is excellent. They always exceed expectations. More

by bkohler094
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Gaither

November 29, 2025

Dealership Rating
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Zack Rooks is very thorough and good at notifying me on my vehicle. He knows his job well. More

by Bill Stanford
Service Price Transparency
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Recommend Dealer
Yes

November 28, 2025

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Always fast friendly service with a smile. Very cost efficient service. Service was completed quickly. More

by blest1c
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

November 24, 2025

Dealership Rating
Employee Rating

They are always friendly and professional I think that the overall experience could not be better. More

by sbhogeland
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

November 23, 2025

Dealership Rating
Employee Rating

The very next day after I bought my truck the check engine light came on. They never mentioned any problems when I was purchasing. The detail they were suppose to do was not done More

by kcscwkmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 23, 2025

Tony Serra Nissan responded

That is a tough start with a new truck. Please call Maxine our Customer Service Ninja at (256) 676 2435 so she can get the light checked and the detail finished the right way. We want to make this right at Tony Serra Nissan Cullman.

November 21, 2025

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Super friendly and welcoming staff. Everything is always clean, organized and speedy. Always exceeds my expectations. More

by HALEYBROOKEDAVIS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 23, 2025

Tony Serra Nissan responded

Haley, sounds like Zack and the crew gave you the smooth visit we aim for every time. Friendly people, clean space, quick work — that is the combo we like to keep rolling at Tony Serra Nissan Cullman. Thanks for the kind words.

November 20, 2025

Dealership Rating
Employee Rating

Staff is very nice and knowledgeable nice waiting area ,clean restrooms and done a excellent service on my vehicle More

by w.g.anders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

Nov 23, 2025

Tony Serra Nissan responded

It sounds like the team checked every box for you. Friendly staff, clean space, and solid service is exactly what we aim for at Tony Serra Nissan Cullman. Glad we delivered.

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