Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.5
190 Reviews

Dealership Experience

1 yr, 2 mos

Industry Experience

1 yr, 2 mos

Languages Spoken

English English

4.5

190 Reviews

Write a Review

190 Reviews of Zack Rooks

March 12, 2026

Dealership Rating
Employee Rating

Professions, friendly well organized Clean waiting area and great communication I would recommend them to anyone More

by Pat
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Mar 15, 2026

Tony Serra Nissan responded

Pat, that’s the full package right there. Professional, organized, clean, and clear communication. That’s how a service visit should feel. We appreciate the recommendation and you trusting Tony Serra Nissan in Cullman with your vehicle.

March 10, 2026

Dealership Rating
Employee Rating

They fixed my problem and changed my oil in the time frame they gave me so I was happy More

by mtubbs75
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Mar 15, 2026

Tony Serra Nissan responded

That’s how it should go. Issue fixed, oil changed, and done when we said it would be. No surprises, no delays. We appreciate the 5 stars and you trusting Tony Serra Nissan in Cullman with your vehicle.

March 10, 2026

Dealership Rating
Employee Rating

It was a stressfree experience, everyone was nice and it only took an hour to complete. More

by cdgable1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith, Sam Gaither

Mar 15, 2026

Tony Serra Nissan responded

An hour and stress free is a win in our book. Quick turnaround, friendly team, and no hassle is exactly what we aim for in our service department. Thanks for the 5 stars and for choosing Tony Serra Nissan in Cullman.

March 07, 2026

Dealership Rating
Employee Rating

Fast diagnostics and service was correctly completed. Truck runs great! All my questions were answered More

by cody.woodall1
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Mar 15, 2026

Tony Serra Nissan responded

Cody, that’s what we like to hear. Quick diagnostics, the job done right, and a truck that leaves running strong. Even better that your questions were fully answered along the way. We appreciate you trusting the service team at Tony Serra Nissan in Cullman and for the 5-star recommendation.

March 03, 2026

Dealership Rating
Employee Rating

Friendly and quick. Easy to schedule an appointment. Informative. I always have a good experience there. More

by jennadpayne
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Mar 15, 2026

Tony Serra Nissan responded

Jenna, that’s consistency and we like that. Easy scheduling, quick service, and clear updates should be standard every time. We appreciate you continuing to trust Tony Serra Nissan in Cullman and for the 5 stars.

March 02, 2026

Dealership Rating
Employee Rating

Quick and efficient service. I am a repeat customer. I purchased my vehicle from Tony Serra Nissan a couple years ago. I have had exceptional service from day one by the service More

by paulasmithhill
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Mar 15, 2026

Tony Serra Nissan responded

Paula, that’s the kind of consistency we work for. Buying here and still getting exceptional service years later is exactly how it should go. Quick, efficient, and done right from day one. We appreciate your loyalty to Tony Serra Nissan in Cullman.

March 02, 2026

Dealership Rating
Employee Rating

Conscientious of my time while also very thorough They always make sure every system is checked More

by Dsayersal
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Mar 15, 2026

Tony Serra Nissan responded

Dsayersal, that balance matters. Respect your time but don’t cut corners. Thorough without dragging it out. We appreciate you recognizing that and for continuing to trust Tony Serra Nissan in Cullman.

March 01, 2026

Dealership Rating
Employee Rating

The problem wasn't solved. Windows still leaking water. I would like you to repair it at no further cost. More

by bubbapowell
Recommend Dealer
No

Other Employees Tagged: Zack Rooks

Mar 15, 2026

Tony Serra Nissan responded

Bubba, we understand your frustration. If the windows are still leaking, that obviously isn’t the outcome anyone wants. Bring the vehicle back in and we’ll take another look to properly diagnose what’s going on. Our goal is to fix the issue, not send you out the door with it unresolved. Please contact our service department so we can get this addressed.

March 01, 2026

Dealership Rating
Employee Rating

The staff are very kind there, great prices! The salesman named Angel Perez is who helped me choose a new vehicle and he was an amazing individual! More

by shuyadraws
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 15, 2026

Tony Serra Nissan responded

Shuyadraws, we appreciate that. Kind staff and fair pricing should go hand in hand. Angel takes pride in making the process clear and comfortable, and we’re glad he helped you land on the right vehicle. Thank you for the 5 stars and for choosing Tony Serra Nissan in Cullman.

February 28, 2026

Dealership Rating
Employee Rating

Zack was very helpful in service. He got my appointment made and took good care of my car while it was there, and got all my issues addressed. Thank you Zack! More

by ambermwatson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 15, 2026

Tony Serra Nissan responded

Amber, that’s what good service looks like. Zack got you scheduled, handled the details, and made sure nothing slipped through the cracks. We appreciate the 5 stars and you trusting Tony Serra Nissan in Cullman with your vehicle.

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