Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks

Service Advisor

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.5
101 Reviews

Dealership Experience

6 mos

Industry Experience

6 mos

Languages Spoken

English English

4.5

101 Reviews

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101 Reviews of Zack Rooks

July 25, 2025

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The routine service was quick and easy. The inspection report was quickly provided through email. More

by mboatright900
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

July 24, 2025

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The people were really nice , and communicated with me about everything that was going on. More

by lakelover252
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend , Mona Hurst

Jul 29, 2025

Tony Serra Nissan responded

That’s how it should be—clear communication and genuinely nice people every step of the way. Glad our team at Tony Serra Nissan in Cullman delivered exactly that.

July 24, 2025

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Great service! They got me right in and were pretty quick! I’ll be bringing my truck to them whenever I need service. Thanks More

by Bevthetigerfan
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell

July 22, 2025

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They got my car in quickly without an appointment. Contacted me to let me know what issues there was and promptly repaired my vehicle. Best ever More

by Randy.tanner1960
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Recommend Dealer
Yes

July 21, 2025

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I’ve bought vehicles with Nissan for the last 10 years. They’re always friendly and help me get the deal that fits my budget. More

by jeanetec_66
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Recommend Dealer
Yes
Jul 21, 2025

Tony Serra Nissan responded

That’s awesome—and 10 years is no small milestone! Thank you for trusting Tony Serra Nissan in Cullman time and time again. We’re proud to keep earning your business with friendly service and deals that actually make sense for your budget. Here’s to many more years (and miles) ahead!

July 18, 2025

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Fast and friendly service. Gave me a good price. I'll be coming back next time I need something done More

by Davidscottyoung256
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jul 21, 2025

Tony Serra Nissan responded

That’s what we love to hear! Glad we could take care of you and your wallet—our favorite combo here at Tony Serra Nissan in Cullman. We’ll be ready the next time you roll in. 🚗👍

July 18, 2025

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My vehicle was there for over 2 months to get a warranty repair. Totally unsatisfactory. Communication was terrible. They did not update me at all unless I called and asked the status of the repair. During More

by Bkaetz
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Recommend Dealer
No

Other Employees Tagged: Amanda Badgwell, Reece Weissend , Mona Hurst

Jul 21, 2025

Tony Serra Nissan responded

Hi there, We’re sorry your experience didn’t hit the mark—feeling like you have to play detective just to get an update is not what we want for anyone at Tony Serra Nissan in Cullman. You’re right that Nissan’s warranty doesn’t cover rentals (we wish we could bend those rules… we’ve tried, the warranty folks don’t laugh). And when loaners run out, it can make a tough situation even tougher. But we absolutely could’ve kept you better in the loop while your vehicle was with us. If you’d like to talk it through, our customer service ninja Maxine is at (256) 676‑2435—she’s great at sorting things out, and she actually answers without you having to play 20 questions.

July 11, 2025

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When I purchased car was told free year of oil changes. I was given 3. Lots of promises made when I purchased my car and now it seems they won’t be honored. Love my car either way, but won’t likely buy fro More

by carri.1127
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Recommend Dealer
Yes

Other Employees Tagged: Jody

Jul 12, 2025

Tony Serra Nissan responded

Carri, we appreciate you being straight with us. Loving the car is great—but feeling let down? Not okay, and not how we do things (or should). Please reach out to Maxine, our Customer Service Ninja, at (256) 676-2435. She’s sharp, fast, and really good at cutting through the nonsense. Let’s see if w e can make this right.

July 02, 2025

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Very good people, easy to work with,very professional and they do all they can to connect you with your perfect vehicle! What amazed me the most is they call you within a few days to ask you how you are liki More

by jillsmith0
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Recommend Dealer
Yes
Jul 12, 2025

Tony Serra Nissan responded

Jill, this review is practically a novel—and we’d read it twice! Huge shoutout to Zack for catching the vibe shift and making sure your Kicks ended up being the right fit (literally and emotionally). Trading down in size, but upgrading in peace of mind? That’s a solid move. And yeah, we call to check in—because we actually care, weird right? Thanks for trusting Tony Serra Nissan in Cullman. Enjoy the Kicks—and when you're ready for the sequel, you know where to find us.

June 30, 2025

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It not bad deal. It was easy to work thing out. I am have car in day. More

by jasontraywick
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Recommend Dealer
Yes
Jul 01, 2025

Tony Serra Nissan responded

Not bad at all—fast deal, smooth process, and keys in hand the next day? Sounds like a win to us! Thanks for choosing Tony Serra Nissan in Cullman—we’re glad we could get you rolling so quickly!

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