Zack Fier
Zack Fier at Naples Acura

Zack Fier

Sales Manager

Naples Acura

659 Airport Pulling Rd N
Naples, FL 34104

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4.8
53 Reviews
4.8

53 Reviews

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53 Reviews of Zack Fier

June 06, 2025

Dealership Rating
Employee Rating

I recently purchased a new Acura RDX. I’m enjoying all the features the car has. The car is beautiful and a pleasure to drive. Sparky explained everything about the car and was a pleasure More

by Gbordeaux30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Meador, Scott Moskow

June 04, 2025

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Horrible service ripoff. Tried to upsell five unnecessary services as immediately needed. Said the cabin filter was dirty and sent a picture of a filthy cabin filter that was More

by Jetemy K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 04, 2025

Naples Acura responded

Grace, Thank you for bringing this to our attention. We sincerely apologize for the experience you had during your recent visit. After reviewing the situation, it’s clear that a mistake was made regarding your vehicle’s mileage, which led to inappropriate service recommendations. This was an honest error on our technician’s part, but we completely understand how this affected your trust and perception of our dealership. The photo of the cabin filter you received was in fact from your vehicle, and I was able to pull up the video footage from our shop which confirms this. I can understand under the circumstances why you would question the information we originally sent. We never intend to upsell unnecessary services, and we are sorry that our recommendations came across that way. Your vehicle’s actual condition and maintenance schedule should always guide our advice, and in this case, we missed the mark. We would appreciate the opportunity to make this right and hope you give us the opportunity to do so. Please feel free to reach out with any additional questions or concerns. Ross Levy General Manager, Naples Acura rlevy@naplesacura.com 239.263.5701

May 31, 2025

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Five stars for our sales consultant, Tristian Gonzalez. We bought an MDX and the buying process with Tristan was excellent. I took a star off for the prices the dealership has on its Accessories. We wer More

by Jim C.
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Tristian Gonzalez

Jun 02, 2025

Naples Acura responded

Thank you Jim for your purchase and for your feedback! Tristian is excellent to work with. He is very knowledgeable and knows how to guide his customers seamlessly through the sales process. Enjoy your new MDX!

Jun 03, 2025

Naples Acura responded

Hi., we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 15, 2025

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Employee Rating

Bought a vehicle at Naples Acura and received outstanding service. Norman Johnson, the salesman who helped find the right car for the right price was cordial, experienced, and knowledgeable. Thank you to the More

by Jose B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 16, 2025

Naples Acura responded

Thank you Jose for your purchase and for your feedback! Norm, Omar and Zach are amazing to work with. They all listen to their customers and try to find their perfect vehicle based on your needs and wants. Enjoy your new Acura!

May 13, 2025

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Employee Rating

I was looking for a car for a month and visited several dealerships. Naples Acura is the absolute BEST! All of the employees are super professional and explain each process throughly. I filled out a for More

by dararx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 14, 2025

Naples Acura responded

Thank you for your feedback and for traveling 2.5 hours to purchase your new RDX!. We believe purchasing a new car should be a positive experience and our team all strive to deliver the car and the experience to all of our customers. Norm is amazing with his customers and he always makes sure his customers know how to operate their new vehicle fully prior to leaving our dealership. Enjoy your beautiful RDX!

May 16, 2025

Naples Acura responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Naples Acura and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 19, 2025

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After a poor experience in Fort Myers We drove to Naples and had the best experience with Norm and team. Was so patient and no pressure. He helped my by my first new car. Will be coming back for m More

by Jonny P.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Norman Johnston, Omar Gonzalez JR , Ted!

Apr 21, 2025

Naples Acura responded

Hello Jonny, we're happy you found our staff to be so supportive during your experience here at Naples Acura. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

April 14, 2025

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Employee Rating

Very easy and pleasant experience at this dealership. Tristan was courteous, helpful and professional. We bought a car and couldn’t be happier More

by Catriona
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tristian Gonzalez, Scott Moskow

Apr 15, 2025

Naples Acura responded

Thank you Catriona for your purchase and for your feedback! Tristian is amazing and very helpful. He has a great deal of knowledge and enjoys sharing his knowledge with his customers so that they can make an informed car buying decision. Enjoy your new ride!

April 04, 2025

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I had a very good experience working with Joe Eisenberg and Tristan Gonzalez when buying a car from Naples Acura. Highly recommend working with them if you ever stop in there. More

by flymo_77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tristian Gonzalez, Scott Moskow , Joe Eisenberg

Apr 07, 2025

Naples Acura responded

Hello, we're glad to hear our staff took such great care of you! Here at Naples Acura we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

March 29, 2025

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Employee Rating

Naples Acura was great to work with. Norm Johnston was very accommodating and knowledgeable. Appreciate his help! More

by Brian.j.clucas99
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Norman Johnston, Scott Moskow

Mar 30, 2025

Naples Acura responded

Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

March 27, 2025

Dealership Rating
Employee Rating

Excellent service from dealership. Norman in sales was great help in purchase decision. Will return again More

by mmvanderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 07, 2025

Naples Acura responded

Hello, we are pleased to hear of your experience with us here at Naples Acura. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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