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Zack Beserock
Refer Me
125 Reviews
After 15 years in the automotive industry Zack has experienced change but one thing that does not change is customer service. Keeping his service customers informed while their car is being serviced has never varied. Knowing his customers has not changed either. Being able to communicate and understand what the customer needs and expects is the best way to expedite the whole service interval. Some people call it feedback and more properly, for Zack’s customers, it is appreciation for a thoroughly professional approach to having their vehicle serviced. With two sons and a daughter, Zack’s life is full, but he still finds time to relax through fishing and following the Florida Gators.
Read moreDealership Experience
16 yrs, 10 mos
Industry Experience
16 yrs, 10 mos
Languages Spoken
English
125 Reviews
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125 Reviews of Zack Beserock
March 01, 2025
Does not make appointments, rating a 1 in my opinion. Does not keep waiting customer informed as to problems necessitating a 6 hour wait . Waiting area is comfortable, but next time I may drive the 50 m Does not keep waiting customer informed as to problems necessitating a 6 hour wait . Waiting area is comfortable, but next time I may drive the 50 minute drive to the dealer I bought the car from. Not sure the car is operating properly. More
by Mamanukes
Verified CustomerOther Employees Tagged: Kiley Anderson , Bob
February 20, 2025
On Friday, January 3, 2025 I stopped at Phillips Buick GMC in Fruitland Park, Florida and asked if they could fix my oil leak and replace the spark plugs & wires on my 2012 Chevy Silverado. They said they GMC in Fruitland Park, Florida and asked if they could fix my oil leak and replace the spark plugs & wires on my 2012 Chevy Silverado. They said they would order the parts so I dropped the truck off. On Wednesday, January 8th, I called to see if the truck was ready, I was told that the spark plugs and wires were being installed but they hadn't started working on the oil leak yet. I picked up the truck that afternoon because they couldn't give a time frame as to when they could get to the oil leak which was going to be a big job involving removing the transmission. I couldn't wait for them because I was about to have surgery and needed the use of the truck. When I had recovered sufficiently, I called Zach Beserock on Friday, January 31, 2025 and asked if I dropped the truck off Sunday, February 2, would they then be able to fix the oil leak. Zach said they would begin working on it the next day, which was Monday, February 3 and it should be finished by Wednesday, February 5th. I called on February 6th after still not hearing back from anyone on the status of my repair and was ONCE AGAIN told that nothing had been done about the oil leak. I went to the dealership and asked to speak to the manager, After waiting an hour he came out from a meeting and we spoke. He agreed that someone should have called met let me know about the delay. I asked if I could be compensated for my time and the inconvenience of waiting 6.5 days without having my vehicle. The service manager said, "Let me think about it." I haven't heard back from him after 2 weeks. It's unfortunate that a dealership would have such blatant disregard for a customer who was only trying to get his vehicle repaired. More
by David
February 19, 2025
Worst dealer ever! Had a problem with a new truck before I could even get it off the lot they just kept telling me take it home and come back tomorrow for service. All Had a problem with a new truck before I could even get it off the lot they just kept telling me take it home and come back tomorrow for service. All they wanted was for me to leave the lot so they could get my money and 5 months later still have a truck in service that is not fixed! More
by fish4bobl
February 11, 2025
Excellent customer service with my problem being addressed in a timely manner. Definitely highly recommended. addressed in a timely manner. Definitely highly recommended. More
by tcistpete
Other Employees Tagged: Jim Berlin, Kiley Anderson
February 11, 2025
I’ve purchased multiple vehicles from Phillips. My last one was a used truck and I purchased bumper-to-bumper extended warranty however, after finding out the truck had been for accidents without b My last one was a used truck and I purchased bumper-to-bumper extended warranty however, after finding out the truck had been for accidents without being given that knowledge during the buying process. I found out through a slew of problems I’ve been having From idling., To drive train, Transmission issues. All of been brought in to get a dress by the service department and all I get are excuses and reasons why it can’t be diagnosed because the computer says so. I will never purchase another vehicle from Phillips at any location because of my experience with service. For example, brought my truck in for transmission problems was told by Zack in service, yes, you have transmission issues and we are ordering the parts as we have already taken apart the transmission pan. A week later, I call and nothing‘s been done. A few more days go by and I stopped by the dealership only to find out that I’ve been xxxxxxxxxxx by Zack as he usually does. To see that my transmission had never been taken apart. My truck has been sitting there for almost 2 weeks untouched ridiculous. Not making appointments for customers, especially ones that purchase vehicles from GMC Phillips just shows how little The customer means to the dealership. The worst experience in all my years of owning vehicles that rate GMC Phillips the lowest possible rating. I’m being kind.. More
by jpiazza412
Other Employees Tagged: Jim Berlin
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