Zack Beserock
Zack Beserock at Phillips Buick GMC

Zack Beserock

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.5
189 Reviews

After 15 years in the automotive industry Zack has experienced change but one thing that does not change is customer service. Keeping his service customers informed while their car is being serviced has never varied. Knowing his customers has not changed either. Being able to communicate and understand what the customer needs and expects is the best way to expedite the whole service interval. Some people call it feedback and more properly, for Zack’s customers, it is appreciation for a thoroughly professional approach to having their vehicle serviced. With two sons and a daughter, Zack’s life is full, but he still finds time to relax through fishing and following the Florida Gators.

Dealership Experience

17 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

Languages Spoken

English English

4.5

189 Reviews

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189 Reviews of Zack Beserock

October 22, 2025

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Employee Rating

I only have positive things to say about this dealership. From sales to service it’s been great! More

by acomp331
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Wertz

Oct 23, 2025

Phillips Buick GMC responded

Thank you so much for your review! We truly appreciate your kind words about Phillips Buick GMC and are glad to hear that you had a great experience with both our sales and service teams. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

October 21, 2025

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very good services Everyone at the dealership maded me comfortable while I waited Will use this dealership in the future More

by edkayrap
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Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin, Kiley Anderson

Oct 21, 2025

Phillips Buick GMC responded

Thank you for your wonderful review, Ed! We're thrilled to hear that our team at Phillips Buick GMC made you feel comfortable during your visit. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

October 18, 2025

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The sales and service departments at Phillips GMC Buick are definitely a step above the rest. Our business will remain with Phillips GMC Buick!! More

by rdemerick
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Wertz

Oct 18, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our sales and service departments at Phillips Buick GMC. It's great to hear that you plan to continue doing business with us. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

October 16, 2025

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I have used this dealership since moving to Central Florida in Nov 2022. They have always been prompt and professional. This visit was to address recalls on my 2022 Yukon Denali. An appointment was mad More

by MC
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Recommend Dealer
Yes
Oct 16, 2025

Phillips Buick GMC responded

Thank you for your review! We are glad to hear you’ve had such positive experiences with Phillips Buick GMC since your move to Central Florida. It’s great to know that we were able to address the recalls on your 2022 GMC Yukon Denali efficiently. We appreciate your kind words and look forward to assisting you again. Sincerely, the Team at Phillips Buick GMC

October 16, 2025

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I had minimal wait time for repair analysis. Quick and efficient service team. Pleased with experience More

by Tyla1129
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Recommend Dealer
Yes
Oct 16, 2025

Phillips Buick GMC responded

Thank you for your review, Tyla! We're happy to hear you had a minimal wait time and were pleased with the quick and efficient service from our team at Phillips Buick GMC. We appreciate your feedback and look forward to serving you again. Sincerely, the Team at Phillips Buick GMC

October 15, 2025

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Car taken car if in a timely matter. Covered under extended warranty. Shuttle driver was very nice. More

by LINDAENGELBRECHT60
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Recommend Dealer
Yes
Oct 16, 2025

Phillips Buick GMC responded

Thank you for your wonderful review, Linda! We're pleased to hear that your vehicle service was handled in a timely manner and that you had a positive experience with our shuttle driver. At Phillips Buick GMC, we strive to provide excellent service to all our customers. Looking forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

October 11, 2025

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Guys were wonderful. Took great care of us. Everyone we dealt with was great. Would buy there again More

by Tdavis
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Recommend Dealer
Yes

Other Employees Tagged: Scott Hall

Oct 11, 2025

Phillips Buick GMC responded

Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience with us at Phillips Buick GMC. It's great to know our team took great care of you. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

October 06, 2025

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I thought I had a problem with the trailer towing lights. Turns out the car is way more intelligent that me! The trailer MUST be connected to the car before you gets the lights to work. Old fashion test l More

by Dick
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Recommend Dealer
Yes
Oct 06, 2025

Phillips Buick GMC responded

Thank you for your review, Dick! We're glad to hear that Zack was able to assist you with the trailer towing lights at Phillips Buick GMC. It's great to know that the vehicle's features provided some clarity. We appreciate your kind words and hope to see you again for any future needs! Sincerely, the Team at Phillips Buick GMC

October 04, 2025

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Again returned the truck on Monday with a wet headliner and passenger seat from an overnight heavy rain. Picked the truck up on Wednesday afternoon to again they found no problem. Our next step is to fil More

by Chip
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Recommend Dealer
Yes
Oct 04, 2025

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the issues you've encountered with the truck and the ongoing water leak. Your feedback is very important, and we take your concerns seriously. Please reach out to us directly at Phillips Buick GMC so we can discuss this situation further. We appreciate your patience. Sincerely, the Team at Phillips Buick GMC

Oct 05, 2025

Chip responded

Thank you for your quick response on this issue. Who at Phillips should I contact to help resolve this matter? Regards Paul Hansen

Oct 07, 2025

Chip responded

Who do I contact? Second request

October 04, 2025

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Fast service, clean environment, super nice people to work with. Have purchased my last three vehicles from Phillips GMC More

by Samills384
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Recommend Dealer
Yes
Oct 05, 2025

Phillips Buick GMC responded

Thank you for your kind words! We're pleased to hear that you've had a great experience with us at Phillips Buick GMC and that you've chosen us for your last three vehicle purchases. Our team is dedicated to providing fast service in a clean and friendly environment. Looking forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

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