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Zack Beserock
Zack Beserock at Phillips Buick GMC
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Zack Beserock

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.4
138 Reviews

After 15 years in the automotive industry Zack has experienced change but one thing that does not change is customer service. Keeping his service customers informed while their car is being serviced has never varied. Knowing his customers has not changed either. Being able to communicate and understand what the customer needs and expects is the best way to expedite the whole service interval. Some people call it feedback and more properly, for Zack’s customers, it is appreciation for a thoroughly professional approach to having their vehicle serviced. With two sons and a daughter, Zack’s life is full, but he still finds time to relax through fishing and following the Florida Gators.

Dealership Experience

16 yrs, 11 mos

Industry Experience

16 yrs, 11 mos

Languages Spoken

English English

4.4

138 Reviews

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138 Reviews of Zack Beserock

April 25, 2025

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Employee Rating

The problem was explained to me. Work done in timely manner & the cost was as initially stated to me. More

by janis
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 26, 2025

Phillips Buick GMC responded

Thank you for your review, Janis! We appreciate your feedback and are glad to hear that you found the explanation helpful, the work timely, and the costs as stated. Your satisfaction is important to us at Phillips Buick GMC, and we look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

April 19, 2025

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Employee Rating

great job. i trust Phillips Buick for all my service needs. I am a long term customer. More

by DANALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin

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Apr 20, 2025

Phillips Buick GMC responded

Thank you for the wonderful feedback! We're thrilled to hear that you trust Phillips Buick GMC for all your service needs and value your long-term relationship with us. We look forward to continuing to serve you in the future! Sincerely, the Team at Phillips Buick GMC

April 16, 2025

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I was well taken care of, when my truck broke down. Daniel helped expedite the repair, from start to finish. Thanks Daniel! More

by aaapplebee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Wertz

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Apr 17, 2025

Phillips Buick GMC responded

Thank you for your kind words! We're glad to hear that Daniel was able to expedite the repair of your truck and ensure you were well taken care of. At Phillips Buick GMC, we strive to provide the best service possible. We hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

April 14, 2025

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Employee Rating

Amazingly rated in the top ten with their prompt on time service they provide wowww More

by pg1220g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin, Kiley Anderson

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Apr 15, 2025

Phillips Buick GMC responded

Thank you for your fantastic review! We're thrilled to hear that you were impressed with the prompt and on-time service at Phillips Buick GMC. Our team works hard to provide an exceptional experience, and your kind words affirm our commitment to excellence. We look forward to serving you again soon! Sincerely, the Team at Phillips Buick GMC

April 10, 2025

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Employee Rating

GMC had a recall on our 2021 pick up truck. . The dealership got our truck in asap and did the repairs in one visit..Thank you for the quick response and attention to our needs More

by aslade2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2025

Phillips Buick GMC responded

Thank you for your kind words! We at Phillips Buick GMC appreciate your feedback regarding the quick repair of your 2021 pickup truck. It’s always our goal to provide efficient and attentive service to our customers. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

April 08, 2025

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Employee Rating

Had an oil drip, thought it was the main seal found out. It was the oil pan seal. Zack did a good job communicating the changes. Seems like it took a little longer than expected. Dropped off Monday. Got it More

by Lawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2025

Phillips Buick GMC responded

Thank you for your feedback, Lawrence. We appreciate you sharing your experience regarding the oil pan seal and the communication provided by Zack during the process. We strive to keep our customers informed and ensure clear cost estimates. While we aim for efficiency, it’s important to take the necessary time to do the job right. If you have any further questions or concerns, please don’t hesitate to reach out to us at Phillips Buick GMC. We look forward to assisting you in the future! Sincerely, the Team at Phillips Buick GMC

April 02, 2025

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Had an emergency break down and they took excellent care of my truck. Did a great job with the repairs More

by SEIICHINODA
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Workmanship
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Recommend Dealer
Yes
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Apr 02, 2025

Phillips Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with Phillips Buick GMC during your emergency breakdown. Our team is dedicated to taking great care of our customers and their vehicles, and we're glad you found our repair services to be excellent. We appreciate your support and look forward to assisting you in the future! Sincerely, the Team at Phillips Buick GMC

April 02, 2025

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Didn’t try to up sell me. Waiting room was comfortable and nice that coffee was provided. More

by NO20
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Apr 02, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We're glad to hear that you appreciated our comfortable waiting area and complimentary coffee, as well as our no-pressure approach at Phillips Buick GMC. We strive to create a positive experience for all our customers and are thrilled that we met your expectations. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

March 30, 2025

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Employee Rating

Excellent service. It was an extremely easy process and was all covered by warranty. Recommend. More

by Rachel.jennings1@snhu.edu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin, Kiley Anderson

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Mar 31, 2025

Phillips Buick GMC responded

Thank you, Rachel! We truly appreciate your positive feedback about your experience with Phillips Buick GMC. We're glad to hear that you found the process easy and that everything was covered by warranty. Your recommendation means a lot to us, and we look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

March 22, 2025

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Personalized caring service department run by a group of very experienced and knowledgeable people. The parts and sales departments personnel are also very helpful and caring people. I have been dealing More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin, Kiley Anderson , Manager Keith Free

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Mar 24, 2025

Phillips Buick GMC responded

Thank you for your wonderful review, MP! We truly appreciate your kind words about our service, parts, and sales teams at Phillips Buick GMC. It means a lot to us that you have been a loyal customer since 2000 and have referred your friends our way. We are dedicated to providing exceptional service, and it's always gratifying to hear that our efforts are recognized. We look forward to continuing to serve you and your friends for many more years to come! Sincerely, the Team at Phillips Buick GMC

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