Zachary DiDonna

While the vehicle itself was fine and I was really happy to get the Nissan Murano, the sales experience was extremely uncomfortable due to aggressive and repeated pressure around customer surveys and review to get the Nissan Murano, the sales experience was extremely uncomfortable due to aggressive and repeated pressure around customer surveys and reviews. I was asked multiple times to complete a Google review in person, while still at the dealership, and was also preemptively pressured about a post-purchase survey I would be contacted about later. I was explicitly told that anything less than a perfect score would significantly impact the salesperson’s compensation, which felt manipulative and inappropriate. When I said I preferred to complete any feedback privately and later, the pressure continued rather than being respected. This created anxiety and genuinely detracted from what should have been a positive experience — to the point that I left regretting my decision to purchase from this dealership. I strongly recommend that management reconsider how surveys and reviews are handled. Customers should never feel coerced, guilted, or cornered into providing feedback, especially while still in the middle of the transaction. More

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My husband and I didn’t know what to expect when we wanted to explore a lease for the first time. Zach DiDonna was patient with us as we asked a multitude of questions. He interviewed us to find the be wanted to explore a lease for the first time. Zach DiDonna was patient with us as we asked a multitude of questions. He interviewed us to find the best vehicle for our current needs. We couldn’t be happier with the experience at Lia Nissan More

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Awesome dealership! I've been coming for years for my vehicles, the whole dealership is not only full of tons of vehicle options, but full of tons of friendly staff alwa I've been coming for years for my vehicles, the whole dealership is not only full of tons of vehicle options, but full of tons of friendly staff always willing to help in any way. The dealership is always clean, and offers plenty of refreshments. Will continue to come to Lia Nissan of Saratoga, and recommend to family and friends. More

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Zach DiDonna was extremely helpful. He was not pushy and seemed to know how everything worked. He also followed up after delivery. He was not pushy and seemed to know how everything worked. He also followed up after delivery. More

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Awesome experience best sales experience ever worked for dealer for 45 years Sean was the best ever dealer for 45 years Sean was the best ever More

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Zach was the best, everyone was super friendly and professional and went the extra mile to make it work! professional and went the extra mile to make it work! More

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Super friendly and fast service with sales and service department. Honest and thorough very helpful department. Honest and thorough very helpful More

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Cannot recommend Zach DiDonna & Lia Nissan of Saratoga enough. Zach was very patient & understanding of what we were looking for and how important the price point is. He along with sales manager Tim were enough. Zach was very patient & understanding of what we were looking for and how important the price point is. He along with sales manager Tim were able to find & get us into the vehicle we wanted. A 25 Kicks SV AWD.. again cannot overstate how well everything went.! More

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Can't say enough about how Proficient, Patient and Professional Zak Didonna was with me in every facet of my car buying experience. He went out of his way to explain the process, and details of the c Professional Zak Didonna was with me in every facet of my car buying experience. He went out of his way to explain the process, and details of the car during my time with him. The BEST CAR BUYING EXPERIENCE I EVER HAD!! Thank you Zak George Hooper More

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