Zach Sweeney

PLEASE READ, DO NOT BUY FROM HERE! ! This has been the worst experience with a business. I seriously feel like I’m being pranked. From the beginning, this dealership has been a pain in ! This has been the worst experience with a business. I seriously feel like I’m being pranked. From the beginning, this dealership has been a pain in our xxx!! But I will start with the main reason I am writing this. 5 years ago I bought a car from Jake Sweeney Kia in Florence KY. I then recently moved back to my home state. Right after paying my car off a kid hit into me and it totaled my car. I went to have the title put under my name so the insurance could take over my car. Come to find out, Jake Sweeney Kia had put a lien on my title. When calling to get a lien release sent to me, no one knew why there would be a lien on my title. Well a few weeks later after trying to get ahold of anyone that could help. They tell me I owe them $4,000 for my trade in..WHAT! You’re now just telling me this?? Here’s where it gets better! They say that we claimed we owed nothing on our trade in. LIE. Why would I say that when I knew I didn’t have it completely paid off. So they tell us it’s in our paperwork. No where in the paperwork does it say that we claimed to owe nothing. In fact they put an NA in that section. Also, they gave us 3,600 for the trade in to put towards the new car? Someone help me make sense of that!?! Normally people don’t give you money if you owe them. I wouldn’t have minded paying the 4,000 if it would have been put into my car loan and not told about it 5 years later when it’s paid off and now totaled. So now they are saying I have to pay them and they were nice enough not to charge interest on it. Wow, that is so nice of you! That’s because you just realized someone messed up and you just created this so called “loan”. Also I never signed anything to have this so called extra loan. And normally if someone hasn’t made a payment in 5 years, at the least, a phone call or a letter in the mail is sent. So first time in my life that I now have a lawyer and he can’t even get ahold of them. Tammy is the lady we have dealt with the most, and she has been nothing but rude and unprofessional. She acts like this was our fault. Umm no, you guys are the business and you sell cars for a living..everyday..I don’t buy cars everyday. So if I or anyone else comes in to buy a car, we think that when we walk out that we are good to go, what I owe you is what I signed on my paperwork. If you’re interested in the rest of the xx this place has done, keep reading. So from the beginning our plates never showed up and after trying to get ahold of them for months, they finally sent them. After that, I had to go there to get oil changes done to keep a “warranty” on my car. Nothing like spending all day there to get my SCHEDULED oil change done. Then it was so cold one day that my handle popped off while trying to open the door. It took them 4 months to get in the part, and I was the one that had to call to see if it was in or not. They told me it was going to be 75.00 but when they put it on it was 275.00 because they had to paint the top strip of it white to match the car. What!?! Again, notification up front would have been nice. I know this is long, but my hopes is to get to enough people to save them from the xxxx that this dealership is putting me through. LOVED my Kia, but again. DON’T BUY FROM this shady dealership!!!! More

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This dealership has no respect for customers. I was treated like a criminal for using my own financing after being lied to about them being able to match my banks rates. I was then talked to like I was treated like a criminal for using my own financing after being lied to about them being able to match my banks rates. I was then talked to like a dog by a manager. After all of that I still wanted the car so I decided to ignore the experience. After my wife rated them on this site they called me within an hour of taking delivery and said they would not sell me the car because of the rating. I had a signed finance contract already and they had taken my deposit. More

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"Pleasure to work with" We had a specific car in mind so we went to Jake Sweeney Kia and met J.J.. He was so friendly (as was everyone we met), knowledgeable and so vey pati We had a specific car in mind so we went to Jake Sweeney Kia and met J.J.. He was so friendly (as was everyone we met), knowledgeable and so vey patient. We felt like part of the family. Thanks so much for helping us out J.J! More

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