Zach Simpson

Joe was so helpful & kind. He truly went above and beyond to help us. He even provided is with daily updates as we waited for the vehicle we wanted to purchase to be ready. It He truly went above and beyond to help us. He even provided is with daily updates as we waited for the vehicle we wanted to purchase to be ready. It was so nice to be able to easily reach him if we had questions along the way. Thank you so much Joe! You really took care of us and we so appreciate everything you did. More

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Took my son here to purchase his first car. Kate was responsive despite being in high demand. She was patient and answered all of our questions. I highly recommend. Also Zach Simpson the financ Kate was responsive despite being in high demand. She was patient and answered all of our questions. I highly recommend. Also Zach Simpson the finance manager had some fun stories. He was thorough but quick. Thanks for everything! More

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Nicolas was a huge help. I think he went above and beyond for what I was hoping to happen, and he made it work, even when I didn’t think it was going to happen. He was effici I think he went above and beyond for what I was hoping to happen, and he made it work, even when I didn’t think it was going to happen. He was efficient and didn’t have to stay at the dealership long. I appreciated working with him. More

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Nick was very helpful getting me into my new car! He was upfront and honest about everything and got me in my new car the next day! Very communicative and responded quickly to anything I needed! Coul He was upfront and honest about everything and got me in my new car the next day! Very communicative and responded quickly to anything I needed! Couldn’t be happier! More

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Nick was great! Very friendly and was able to get us in and out quickly. Made the whole experience enjoyable. Very friendly and was able to get us in and out quickly. Made the whole experience enjoyable. More

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Bought a used vehicle from there, within days (next time it rained) discovered it had a leaking windshield. Contacted sales department, told me it’s as/is no help provided. Took it to the service department it rained) discovered it had a leaking windshield. Contacted sales department, told me it’s as/is no help provided. Took it to the service department (big mistake!), six days later they confirmed, yes it leaks. They couldn’t fix it or provide any type of timeline on when a 3rd party could provide a quote or complete the work. Took it elsewhere and it was fixed in under 10 minutes. Left multiple messages before hearing from a manager (who was unhelpful). Left multiple messages before hearing an update from the service department. This was an inexpensive and very easy fix. A perfect opportunity to provide any basic level of customer service and nothing. Do not buy here! More

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Nick is a awesome salesmen he knew what I wanted and worked very hard to get what I wanted I never met a more honest person he really knows his stuff if your looking for a car or truck Nick is the man t worked very hard to get what I wanted I never met a more honest person he really knows his stuff if your looking for a car or truck Nick is the man thank you Nick keep up the GREAT work !!! More

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Very personable and helpful with financing information, and he wasn't pushy when it came to extended warranties and such. and he wasn't pushy when it came to extended warranties and such. More

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Best in sales top customer service I will tell everyone I know to go to him know to go to him More

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Suburban Ford of Sterling Heights has always been #1 for me and my family for sales, service and body shop. I’ve been going there and only there since 1997 when I first started working for Ford. Suburban Fo me and my family for sales, service and body shop. I’ve been going there and only there since 1997 when I first started working for Ford. Suburban Ford of Sterling Heights has been my dealership all these years because I’ve always gotten their absolute best the moment I walk thru their front door! More

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