Always efficient and fast they always tell me what they
need to do and how much it will be before they start
need to do and how much it will be before they start
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by PAULAHUMPHRIES77
Verified Customer
Verified Customer
Service Price Transparency
Mar 14, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I am thrilled to hear that you find James Wood Chevrolet Buick GMC Decatur efficient and transparent regarding service costs. Your satisfaction is our priority, and I appreciate your trust in us. I look forward to seeing you again for your next visit!
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
Great service, great experience buying a new truck,
definitely buy our next vehicle from James Wood .
definitely buy our next vehicle from James Wood .
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by LEE48
Verified Customer
Verified Customer
Mar 14, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful feedback! I am thrilled to hear that you had a great experience buying your new truck at James Wood Chevrolet Buick GMC Decatur. I look forward to assisting you with your next vehicle purchase in the future! Safe travels and enjoy your new ride!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Have an issue with a 4-day-old GMC 3500 truck we
purchased here. Truck grosses a significant amount of money per day, so when its down, we lose money, this was relayed to service. Brand new trucks h
purchased here. Truck grosses a significant amount of money per day, so when its down, we lose money, this was relayed to service. Brand new trucks has to go into the shop for a DPF/REgen issue for 2 days and finally after not hearing anything I call and am told they haven't actually touched it other than drive it; they are just waiting to hear from GM what to do. So I lost about 3-4k in revenue due to a brand new truck being down for what could have been a phone call. Plus, don't count on any form of a loaner, cause from what I can tell, they don't exist. Been 2 weeks, and I guess GM still hasn't told them anything cause I still haven't received a phone call. Not too happy after just spending 120k dollars on 2 vehicles here.
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by SIMPSONFIREFLEETSOLUTIONS
Verified Customer
Verified Customer
Service Price Transparency
I buy all my cars here and maintain them as well.
Plus my family too
Plus my family too
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by dawglb76
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your continued trust in James Wood Chevrolet Buick GMC Decatur! We're thrilled to hear that you and your family choose us for your vehicle purchases and maintenance. Your loyalty means a lot to us, and we look forward to serving you again in the future!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
I absolutely love using James wood motors and would
highly recommend yall to everyone, but this…this is getting very old to have to deal with every time I get an oil change. I do not want to get bombar
highly recommend yall to everyone, but this…this is getting very old to have to deal with every time I get an oil change. I do not want to get bombarded with emails and texts about surveys every time I use yall. Again, I have no plans going anywhere else, and will recommend anyone who asks, but the constant surveys could really start to change my mind.
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by edwardpecina80
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your feedback. We truly appreciate your support and recommendation of James Wood Chevrolet Buick GMC Decatur. We understand how the frequency of surveys can feel overwhelming. Your insights are valuable, and we’ll take your concerns into account as we strive to improve the experience for our customers. We look forward to serving you again soon.
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
They are courteous and professional.
I never have to worry about upselling or high pressure.
I never have to worry about upselling or high pressure.
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by ELSOMDON
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I am glad to hear that you found our team at James Wood Chevrolet Buick GMC Decatur courteous and professional. We pride ourselves on providing a pressure-free experience, and it's great to know that it resonated with you. We look forward to serving you again soon!
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
Had an oil change, tire rotation and filter replaced.
All done in a timely manner.
All done in a timely manner.
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by ortizdonna
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your great feedback! We appreciate you choosing James Wood Chevrolet Buick GMC Decatur for your oil change, tire rotation, and filter replacement. It’s wonderful to hear that everything was done in a timely manner. We look forward to serving you again in the future!
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
Service Department does ok with the bad quality on the GM
vehicles. Overall quality of GM vehicles is very poor and won't be buying GM again.
vehicles. Overall quality of GM vehicles is very poor and won't be buying GM again.
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by PJW148
Verified Customer
Verified Customer
Service Price Transparency
Feb 25, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your feedback. I understand your concerns about the quality of GM vehicles. At James Wood Chevrolet Buick GMC Decatur, we strive to ensure our customers receive the best service possible, and we appreciate your insights. If you'd like to discuss your experience further, please feel free to contact us. We value your input and hope to improve your experience in the future.
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
Zach in service has always made it a pleasure to do
business with James wood service I would highly recommend him and the whole team to anyone
business with James wood service I would highly recommend him and the whole team to anyone
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by Keith Bryan
Verified Customer
Verified Customer
Service Price Transparency
Feb 26, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
I'm thrilled to hear about your positive experience with Zach and our service team at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot to me! I look forward to serving you again in the future.
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
Always friendly, fast & honest!
No one beats their service. My goto place for all times!
No one beats their service. My goto place for all times!
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by AMIRALWANI
Verified Customer
Verified Customer
Service Price Transparency
Feb 21, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for the wonderful review! I greatly appreciate your kind words about the friendly, fast, and honest service you've experienced at James Wood Chevrolet Buick GMC Decatur. I'm thrilled to be your go-to place and look forward to assisting you again in the future!
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com