Service Dept is a joke.
Overbooked and understaffed! I made an appointment for an oil change / tire rotation and when I dropped my car off, Zach said it would take 60 - 90 m
Overbooked and understaffed! I made an appointment for an oil change / tire rotation and when I dropped my car off, Zach said it would take 60 - 90 minutes. 90 minutes later I walked up to service desk to ask about my car and Zach said my car was probably still on the lift. It was still sitting in the service bay 20 ft from where I dropped it off waiting to be serviced. Needles to say I was ticked off and immediately left with my vehicle. Never going back!
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by Jsf
Service Price Transparency
Oct 05, 2024 -
Toyota of Brookfield responded
Hi, we apologize for your disappointment and appreciate you bringing this to our attention. Your feedback is invaluable to us. Rest assured, we take your concerns seriously, and a management team member will contact you shortly to address the issues you've raised. Thank you for your patience and for allowing us to make things right.
Zach Reed provided excellent customer service.
I will continue with service at Napleton going forward.
I will continue with service at Napleton going forward.
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by khanson
Service Price Transparency
Jul 26, 2024 -
Toyota of Brookfield responded
Hello, we're happy you found our staff to be supportive during your experience here at Toyota of Brookfield. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Worked tirelessly to satisfy our needs.
Would recommend them to anyone who wants a great relationship with a car dealer.
Would recommend them to anyone who wants a great relationship with a car dealer.
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by coachgeoz
Service Price Transparency
Jun 07, 2024 -
Toyota of Brookfield responded
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Excellent service department!
Zach Reed is one of the best!
I always ask for him.
Zach Reed is one of the best!
I always ask for him.
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by jwget
Service Price Transparency
May 18, 2024 -
Toyota of Brookfield responded
Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
My service advisor, Zach Reed, was outstanding.
He was professional, knowledgeable, and did a wonderful job of keeping me posted on the progress. I appreciate his attention to detail and strong wor
He was professional, knowledgeable, and did a wonderful job of keeping me posted on the progress. I appreciate his attention to detail and strong work ethic.
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by CandyceJSK
Service Price Transparency
Other Employees Tagged:
Mario and Mary
May 13, 2024 -
Toyota of Brookfield responded
Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
Every visit here has been favorable—staff let you know in
detail what you need and what the time frame is
detail what you need and what the time frame is
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by jnlemerond
Service Price Transparency
Other Employees Tagged:
Driver
Apr 29, 2024 -
Toyota of Brookfield responded
Hello, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.
I have been treated very well.
Everything has been professionally so far. Really looking forward to servicing our vechice here.
Thank you
Everything has been professionally so far. Really looking forward to servicing our vechice here.
Thank you
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by Mpimentel183
Service Price Transparency
Mar 31, 2024 -
Toyota of Brookfield responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Last service visit was quick and service person Zach was
very helpful during the visit
very helpful during the visit
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by Julietoman
Mar 16, 2024 -
Toyota of Brookfield responded
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!
Always fast service.
The service advisors have always been thorough and helpful. Never been disappointed.
The service advisors have always been thorough and helpful. Never been disappointed.
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by trisic
Service Price Transparency
Dec 16, 2023 -
Toyota of Brookfield responded
Hi Trisic, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
Zach was so patient with this old lady and got my car
fixed in record time!
fixed in record time!
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by judyp
Service Price Transparency
Dec 12, 2023 -
Toyota of Brookfield responded
Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
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