Zach Jarm

I was looking to buy a Honda CRV. I was working with Zach Jarm who was very helpful, knowledgeable and not pushy towards things I wasn’t interested in. In working out a deal Zach ha I was working with Zach Jarm who was very helpful, knowledgeable and not pushy towards things I wasn’t interested in. In working out a deal Zach had to get approval from his manager Mike Goars. A situation occurred that honestly made me want to walk out of the store and NEVER buy from Honda of Joliet. If it wasn’t for Zach I would have. There was some discrepancies in prices from what my father had talked to Tim about on the phone and the price we were being quoted. My dad was told something different on phone. Michael asked Zach if he showed us the sticker on the window of the car. Zach said no. He told Zach rudely and arrogantly he wasn’t doing his job and when was he going to do he going to do what he was supposed to. I was shocked at Michael’s unprofessional and arrogance. You do not belittle your employees in front of customers. Totally unprofessional. I called him out on it! And what is even worse in my book is he didn’t even apologize for his behavior. If I was dealing with Michael I would have never have bought a car from him! More

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Love you guys to death and thank you for all the stuff you guys do. you guys do. More

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I bought a replacement vehicle for a total loss. The dealership is 2 hours from home so the negotiations were conducted via email. Sophia was very prompt on communication, and Zach the sales rep wa The dealership is 2 hours from home so the negotiations were conducted via email. Sophia was very prompt on communication, and Zach the sales rep was very helpful and friendly, making the transaction smooth. He also hooked up our phone for navigation so we could get back on the road quickly, and assisted in the return of our rental vehicle. More

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Francisco was very helpful and provided answers to all the questions we had! Very welcoming environment and always a pleasure to do business at this location. the questions we had! Very welcoming environment and always a pleasure to do business at this location. More

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I had so much fun working with Joe and everyone else at Joliet Honda. They made my experience stress free and were very friendly! Joliet Honda. They made my experience stress free and were very friendly! More

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Dealt with Zach. This dealership dealt with me with grace. They saved me an my family from huge logistical problems. They were a blessing. This dealership dealt with me with grace. They saved me an my family from huge logistical problems. They were a blessing. More

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Zach jarm is a great salesperson,not only did he helped me out,he made my new vehicle purchase a worthy experience,he was so helpful,so knowledgeable of his job,no pressure and no hassles,thank you Zach an me out,he made my new vehicle purchase a worthy experience,he was so helpful,so knowledgeable of his job,no pressure and no hassles,thank you Zach and thank you Honda of Joliet. More

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Employees need to be taught better telephone etiquette. They call you without identifying themselves or who they represent (Ex: Hi John) I went to have my vehicle appraised and was given a price below Kell They call you without identifying themselves or who they represent (Ex: Hi John) I went to have my vehicle appraised and was given a price below Kelly Blue Book, Edmunds or Other Dealership. The mileage is a bit below average and the vehicle is in excellent condition. I bought the vehicle from this dealership, maintenance always done at this dealership and even bought an extended warranty from their third party provider: 96mo - 120,000 miles & expires in 2027. My vehicle is at 49,526. I was told they do not want or care for the warranty and to just get a prorated refund. They said an extended warranty does not help in selling an excellent up kept vehicle. I was also told that they have many vehicles in their lot/inventory and do not need a 2018 Honda Odyssey EX-L w/Nav&RES. I saw roughly 4 Honda Odyssey's in their lot. I've bought a total of three Odyssey's from this dealership and it is unfortunate to say that the appraisal given was a slap in the face. They can easily sell this vehicle for 33k to 36k and they offered 28k. The manager never tried to speak to me. I had to walk into the office while Zach and him played the make the customer wait game. Service department has been great, sales great but this encounter disappointing. Proper greeting and introduction with customers need improvement, straight forward and honesty (don't make the customer wait) and some explanation as to why the value given. More

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