Zach Gresbach
Zach Gresbach at Russ Darrow Honda

Zach Gresbach

Parts Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.7
53 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

13 yrs, 6 mos

Languages Spoken

English English

4.7

53 Reviews

Write a Review

53 Reviews of Zach Gresbach

July 25, 2025

Dealership Rating
Employee Rating

They are professional and friendly and have taken good care of my car and keep me up-to-date on what should be done to keep my car running. More

by lcsquirrel
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Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

July 25, 2025

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Consistently good service. Very thorough in explaining what needs to done, how long it will take, and finishes on time. Very pleased. More

by FENNEMMR
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

July 23, 2025

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Zach was personable and knowledgeable and explained everything we were doing and needed to be done in the future very well. And I think Russ Darrow's prices were good too. More

by john@theschlick.com
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Recommend Dealer
Yes
Jul 23, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

July 23, 2025

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Great service. I was in and out quick and they took care of everything for me More

by SOPHFAV26
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Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

Jul 23, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

July 16, 2025

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The service I receive is always top notch! Thank you for being great at what you do More

by KJACK8208
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Recommend Dealer
Yes
Jul 16, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

July 03, 2025

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I came in for an oil change but spent much more that was not asked or communicated. I probably would have said yes to the add ons, but was slammed with them. He said it was part of the B12, but the rest was More

by CULVER27
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Recommend Dealer
Yes
Jul 06, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. George Matthews george.matthews@russdarrow.com

July 01, 2025

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My car looked like it was ransacked. I showed the associate how the mechanics left my car and it was a complete mess. It is very disrespectful the way it was left. I am NOT a fan of Hond More

by suzyp_20
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Yazen Saleh , I don’t kno which of these guys was the one who serviced my car. But Zach is the name that shows up.

Jul 05, 2025

Russ Darrow Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

July 01, 2025

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Rachel and Li explained the service process very well. They even went out of their way to adjust the display screen that I was having difficulty with. Thanks to you both. More

by BEWELL05
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Li Xiong

Jul 01, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

June 30, 2025

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Darrow always gives great service. The employees at the desk are always very cordial. Thanks! More

by MITTER4
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Recommend Dealer
Yes
Jun 30, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

June 29, 2025

Dealership Rating
Employee Rating

Your Lyft process for getting customers home is flawed and inconsistent. The recall on the fuel pump was done incorrectly and it resulted in the car stalling in traffic. Called twice to get a tow More

by Rwiedmeyer
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Recommend Dealer
No

Other Employees Tagged: Yazen Saleh

Jul 02, 2025

Russ Darrow Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. George Matthews george.matthews@russdarrow.com

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