Zach Gresbach

I came in for an oil change but spent much more that was not asked or communicated. I probably would have said yes to the add ons, but was slammed with them. He said it was part of the B12, but the rest was not asked or communicated. I probably would have said yes to the add ons, but was slammed with them. He said it was part of the B12, but the rest was not mentioned until payment due. More

by CULVER27 Verified Customer Verified Customer

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Rachel and Li explained the service process very well. They even went out of their way to adjust the display screen that I was having difficulty with. Thanks to you both. They even went out of their way to adjust the display screen that I was having difficulty with. Thanks to you both. More

by BEWELL05 Verified Customer Verified Customer

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My car looked like it was ransacked. I showed the associate how the mechanics left my car and it was a complete mess. It is very disrespectful the way it was left. I am NOT a fan of Hond I showed the associate how the mechanics left my car and it was a complete mess. It is very disrespectful the way it was left. I am NOT a fan of Honda. The service sucks. I’ve taken the vehicle to multiple Honda dealers and it’s always something. Never again will I purchase a Honda. More

by suzyp_20 Verified Customer Verified Customer

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Darrow always gives great service. The employees at the desk are always very cordial. Thanks! The employees at the desk are always very cordial. Thanks! More

by MITTER4 Verified Customer Verified Customer

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Your Lyft process for getting customers home is flawed and inconsistent. The recall on the fuel pump was done incorrectly and it resulted in the car stalling in traffic. Called twice to get a tow and inconsistent. The recall on the fuel pump was done incorrectly and it resulted in the car stalling in traffic. Called twice to get a tow and twice both service representatives answered and failed to help. Me asking for a service manager got me sent to a voicemail while stuck in traffic. Finally received service and a tow and was told if it’s discovered to be the Honda dealership fault they will cover the tow. Great reassurance while I’m in traffic. Having left your dealership 30 minutes prior. Overall. The experience involving the Lyft issues all the way to a fuel pump installed incorrectly has left me with very little confidence in this dealership. More

by Rwiedmeyer Verified Customer Verified Customer

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Not allowing less then 15 words really makes me upset and does not want me to complete this survey does not want me to complete this survey More

by MSTURM2 Verified Customer Verified Customer

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It's a good dealership to go to. . They actually care about there customers an take care of them as well. . They actually care about there customers an take care of them as well. More

by MURRAYJCDL Verified Customer Verified Customer

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The manager was very willing to make sure that my concerns was taken care of concerns was taken care of More

by Judy Verified Customer Verified Customer

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I appreciate the video that was sent to me showing me the issues with the vehicle. Very pleased with the service that I got from the department. issues with the vehicle. Very pleased with the service that I got from the department. More

by CHRISLEUTERMANN Verified Customer Verified Customer

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Best service representative ever had at honda. Thank you very much for taking care of me.My name is glover morgan Thank you very much for taking care of me.My name is glover morgan More

by POPHLMC Verified Customer Verified Customer

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