Zac London

Horrible customer service, not finishing job according to "WE OWE" documents, sales persons lie in your face and disappear as soon as deal is done, no communications, issues are not getting resolved. it "WE OWE" documents, sales persons lie in your face and disappear as soon as deal is done, no communications, issues are not getting resolved. it looks like there are a lot of BBB complain, all of them same: these guys are scammers. we bought a used vehicle from that dealership. as part of the deal , vehicle was supposed to get certified and we were supposed to get 2nd key. we did get a "WE OWE" documents confirming that. I would not buy a vehicle with 1 key only and NOT being certified, all these things were promised and well documented and signed. i was asked to come to the service department next day, Saturday, to get a 2nd key done and get certified documents. But next morning, at service department, it turned out that 2nd key cannot be made at that moment, since they were waiting for software updates. and i still could not get any documents/ confirmation about vehicle certification. , with promise from my sales rep, Gonzalez Brittany, i would get them n Monday. On Monday, and day after that i was keep trying to get any documents / confirmation about vehicle certification. Gonzalez Brittany just lied to me that vehicle is certified and its in the system already. i checked with services department; its not. any conversation with her were useless: she has no clue what's going on and/or practically just lies or does not respond. One time i was able to talk to Sales Manager, Flavio, who told me that "he would check the status and call me right back" , but he never did. another sales person - London Zachary never called me back too. i tried calling next day too, left message for Flavio, sent text message to Brittany - no response. i cannot keep calling them, i need to have these issues resolved as it was promised and it states in all documents. All these things were part of the deal and there are plenty of documents supporting it, including text communications with sales person, who just lied that vehicle was certified and its in system already. i am filing a BBB claim. it looks like i can make a 2nd key at the another dealership, but pay cash ,of course. i will have to open small court claim as well to get reimbursement for that key and i had to buy extended warranty too, so i want reimbursements for that too, i cannot have such vehicle without warranty, that's why i was buying "certified" vehicle. These guys stopped communicating. They are scammers. More

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Direct salesman, promises kept, service included newer vehicles. Contact worthy, done right from the beginning. vehicles. Contact worthy, done right from the beginning. More

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Came in looking to buy a chevy colorado zr2 and they where charging $2000 in extra fees. $1000 of that was for a "ceramic coating" (you can get a ceramic coating for under $300) when the car looked as i where charging $2000 in extra fees. $1000 of that was for a "ceramic coating" (you can get a ceramic coating for under $300) when the car looked as if it was a fresh trade in with no work done to it. the other $1000 was for the "refurbishing fee" and once i looked at the service report it only came up to $800. $500 of said $800 was just diagnostics. the apparently changed the oil and that looked like it was about it. When i was looking over the car i noticed that it was leaking oil out of the valve cover as well as it sounded like a wheel bearing had gone bad too but there was no documentation of that. i can only imagine that this was left out of the report so that they could xxxx over someone else. i don't recommend even walking into this dealership. thanks for the crackers and gummies tho. XOXO More

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Bought a jeep wrangler sport here on August 30th. Very dishonest. Will not do business with dealership again. Very dishonest. Will not do business with dealership again. More

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