ZANE LAPAUGH

bought a 2024 Audi A5 in April. purchased extended warranty items which I immediately canceled even though the items added $4,000 to my loan. Took 5 months to get refunded after mul purchased extended warranty items which I immediately canceled even though the items added $4,000 to my loan. Took 5 months to get refunded after multiple emails often without reply until the 3rd or 4th request. My worst car buying experience in 56 years of buying new cars. can't wait to get rid of the car and be done with Audi and the Ft Myers dealership. More

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Why a five star rating for Zane even though I bought elsewhere? Because Zane is personable, hard working, and was interested in me as a person, not just a customer. I would not hesitate to do business elsewhere? Because Zane is personable, hard working, and was interested in me as a person, not just a customer. I would not hesitate to do business with Zane in the future. More

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I had a terrible experience purchasing a car from this dealership. Once you've made the payment, you will never be able to contact their manager or salespeople again—especially Erika White and Zane LaPaug dealership. Once you've made the payment, you will never be able to contact their manager or salespeople again—especially Erika White and Zane LaPaugh. I have been asking them for my vehicle's registration and license plate information, but they simply do not respond and have a terrible attitude, completely different from before I made the payment. My temporary license plate has already expired, but they have not provided me with a new one. I would never recommend this place to friends for purchasing or servicing a car. They are the worst car salespeople I have ever encountered! More

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Purchased a certified used Audi from salesperson, Zane LaPaugh. Zane was excellent in every way. Discovered a nearly hidden crack in the windshield on the drive home. Notified Zane, and he took care of LaPaugh. Zane was excellent in every way. Discovered a nearly hidden crack in the windshield on the drive home. Notified Zane, and he took care of everything with no hassle. Outstanding service from an outstanding person. Thank you! More

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Awesome staff Zane was helpful but not pushy great guy great follow through. Was even patient with my husband and had everything ready when he showed up great follow through. Was even patient with my husband and had everything ready when he showed up More

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Totally satisfied with the sale and the service department! Very knowledgeable and matched me quickly with the vehicle I needed. The service department followed through perfectly. department! Very knowledgeable and matched me quickly with the vehicle I needed. The service department followed through perfectly. More

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Audi of Fort Myers excels at customer service, consistently going above and beyond from sales to service. Zane was fantastic making the purchase easy. Garret came to my house to connect the gara consistently going above and beyond from sales to service. Zane was fantastic making the purchase easy. Garret came to my house to connect the garage door opener and further explain the car’s technology. The Audi Fort Myers experience keeps me coming back again and again! More

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During COVID I purchased an Audi from out of state from the Fort Myers Dealership. Zane was responsive and helped move the process through despite the challenges of my not being able to go to the dealersh the Fort Myers Dealership. Zane was responsive and helped move the process through despite the challenges of my not being able to go to the dealership. He and the team completed the transaction and exceeded expectations. More

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This is the third car I’ve purchased new from Audi Fort Myers. Zane was extremely knowledgeable, honest, friendly, professional, and he was willing to go above and beyond to give me excellent customer serv Myers. Zane was extremely knowledgeable, honest, friendly, professional, and he was willing to go above and beyond to give me excellent customer service. I felt extremely comfortable and taken care of. I would highly recommend Audi Fort Myers and Zane to all of my family and friends when shopping for a new car! James takes care of you like you are family and has such exceptional customer service and knowledge. Sal in the service department goes out of his way to make sure you are always given the best service bar none! He is exceptional! I cannot say enough positive things about this dealership and Zane, James, and Sal. Thank you David for taking such good care of me and my family, We really appreciate it! More

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