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58 Reviews of Yvonne Brown
Verified Customer
May 09, 2025
My experience with Lincoln of Queens Center has been extremely disappointing, marked by poor communication, lack of accountability, and unprofessional service. After my car broke down on April 8, 2025, extremely disappointing, marked by poor communication, lack of accountability, and unprofessional service. After my car broke down on April 8, 2025, I had it towed through Lincoln support and was told I couldn’t get a loaner until diagnostics were done. I agreed and asked for updates — but received none. I had to chase updates myself. I was in contact with a former service manager, Alexandra, who tried to help, but no other staff followed up. On April 15, I was told the diagnostics were inconclusive, and the vehicle would be sent to Lincoln for further inspection. I was also told I should have had a loaner all along — a frustrating realization. On April 18, a representative Yvonne promised an update that never came. I was later told a vehicle would be delivered to me on April 21, but after waiting over 1.5h (after the scheduled time) no one showed up. When I called back, Yvonne simply said to “just wait,” with no apology or urgency. This level of service is unacceptable. When I finally received my vehicle back on April 29 — after three weeks — it was returned dirty, with a “Change Oil” alert still on, and non-functioning steering wheel controls. No one contacted me about an oil change, and it clearly wasn’t done. I had to handle it myself, only to find more issues. I expected far more from a luxury brand like Lincoln. Instead, I experienced delay after delay, no ownership of mistakes, and a complete lack of basic customer care. I also want to express particular disappointment with Yvonne Brown, who failed to provide clear communication or any sense of accountability during this ordeal. I will not be returning to Lincoln of Queens and cannot in good conscience recommend this dealership to anyone. More
by Inbal
May 04, 2025
Customer service is the best I’ve ever delt with. Everyone is very nice and friendly Everyone is very nice and friendly More
by CLEMENTRAMKISSOON1
Other Employees Tagged: Reginald Williams, Jaewon Yi, Diana Benitez, Gregory Cohen, Christian Urena, Debbie D
April 27, 2025
Yvonne was very helpful with the valet service. The driver who picked up and dropped off my car promptly was friendly , kind and courteous. Overall the experience was efficient and convenient. The driver who picked up and dropped off my car promptly was friendly , kind and courteous. Overall the experience was efficient and convenient. More
by JEABRUSCI
Other Employees Tagged: Yvonne Brown
April 24, 2025
Yvonne no good she don’t care about my car that’s why she’s no good she’s no good More
by tushar98to
Other Employees Tagged: Sherif Salah
April 24, 2025
My experience with service was exceptional. Fast, quick, and easy. They get the job done and very pleasant to work with. Fast, quick, and easy. They get the job done and very pleasant to work with. More
by FORD4YOU
Other Employees Tagged: Jose Ocasio, Seth Brettler, Sal Ambrosio, Liz Girnus, David O'Brien, Jovan Jackson, Choi Min, Sherif Salah, Arash Saedi
April 24, 2025
Horrible customer service and didn't do even their job properly. Prices are ridiculous, way higher for a small, tiny work. properly. Prices are ridiculous, way higher for a small, tiny work. More
by KHANSUNNY19
Other Employees Tagged: Seth Brettler, Sal Ambrosio, Reginald Williams, Jaewon Yi, Arturo Cantillo, Diana Benitez, Gregory Cohen, Jesus Alvarez
April 23, 2025
Excellent service i’ve been dealing with Queen’s Ford for 30 years no better service than what you provide. Yvonne Brown is an excellent worker. 30 years no better service than what you provide. Yvonne Brown is an excellent worker. More
by SALLYHD
Other Employees Tagged: Liz Girnus, Reginald Williams, Diana Benitez, Gregory Cohen
