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Yvette Soto
Yvette Soto at Norm Reeves Mazda

Yvette Soto

Warranty Admin

Norm Reeves Mazda

1840 E Airport Freeway
Irving, TX 75062

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5.0
16 Reviews
5.0

16 Reviews

Write a Review

16 Reviews of Yvette Soto

September 12, 2025

Dealership Rating
Employee Rating

Very professional personnel always get a solution and great service also the sales department is awesome More

by francisco.velazco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Angela Engel, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Salina Torres

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Sep 12, 2025

Norm Reeves Mazda responded

Cue the spotlight! Our sales team and service pros appreciate being called out for their steady, professional work. Thanks for noticing. We’ll keep putting our best faces forward.

August 28, 2025

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Employee Rating

Great service department! Everyone is friendly and helpful! Salvador took great care of me and kept my up to date on the progress of the service. More

by john.zerger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Angela Engel, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Salina Torres

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Aug 29, 2025

Norm Reeves Mazda responded

Thank you for the kind words, John. We pride ourselves on five-star hospitality. Salvador will be thrilled to hear you felt cared for and kept in the loop from check-in to pick-up. We look forward to your next stay with us.

August 27, 2025

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Employee Rating

Great service the staf is very professional and really knows what they are doing the sale people too More

by francisco.velazco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Angela Engel, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Salina Torres

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Aug 28, 2025

Norm Reeves Mazda responded

Our service crew and sales squad try to work like a pair of workshop wizards. They may not have magic wands, but we think they have magical skills! Hearing you felt they really know what they’re doing means they did their jobs right. If you spot something else we can help with, flag us down, and we'll make something happen. Thank you, Francisco!

August 23, 2025

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Employee Rating

Service was incredibly quick, they provided me with timely updates throughout the process and also cleaned my vehicle free of charge! More

by Jonathan Treminio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Angela Engel, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Salina Torres

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Aug 25, 2025

Norm Reeves Mazda responded

Thanks so much, Jonathan. We love hearing that the process was timely and that the free detail put the cherry on top. If you need anything between visits, just give us a shout.

July 31, 2025

Dealership Rating
Employee Rating

Every time I make an appointment they are extremely kind! They always ask me how’s my day and we will take care of you! I am always pleased when I get to pick up my car! More

by Dollfan58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Salvador Torres

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Aug 01, 2025

Norm Reeves Mazda responded

Your kind words are the cherry on top of our service sundae! 🍒 We’re always here to make your day a little brighter, and it’s fantastic to know you leave happy every time. See you at your next appointment!

July 15, 2025

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Employee Rating

The service representatives are always friendly and attentive in keeping me apprised of the progress of the service. I love. It that they wash and vacuum your car after the service. More

by almuncy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Angela Engel, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Salina Torres

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Jul 15, 2025

Norm Reeves Mazda responded

We’re so glad our friendly service and post‑service polish made your day! Nothing beats driving off in a sparkling clean car, and we can’t wait to make yours shine again next time. Thank you!

June 18, 2025

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Employee Rating

No issues - work done when expected. Love the video recap you always send while looking at vehicle. More

by brendamadison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Angela Engel, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Salina Torres

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Jun 20, 2025

Norm Reeves Mazda responded

It's great to hear you value the video recap, Brenda! Feedback like that helps ensure our customers receive the best possible service. Thanks for trusting our team!

June 06, 2025

Dealership Rating
Employee Rating

In an emergency they helped me out and got me going. Very nice service department More

by Shearrer.sandra.k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Angela Engel, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Salina Torres

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Jun 09, 2025

Norm Reeves Mazda responded

In a pinch, we’re always here with a wrench and a smile, Sandra! Thanks for trusting us to get you back on the road. Remember, we've got your back!

May 29, 2025

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Employee Rating

Loved coming here, everyone was welcoming and friendly. I thought the video and guide made by the technician was great! More

by m52g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Shawnee Ocon, Angela Engel, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Salina Torres

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May 30, 2025

Norm Reeves Mazda responded

Yay! So glad you felt at home and enjoyed the technician’s video guide. Swing by when you're ready for the sequel.

May 19, 2025

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Employee Rating

A great experience everyone is so nice and very knowledgeable at there job. Thank you More

by mauisummersurfin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Angela Engel, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Salina Torres

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May 20, 2025

Norm Reeves Mazda responded

Our team is passionate about what they do, and we're glad that came through! Thank you so much for this lovely review. It was truly a pleasure to serve you. Until next time, all the best to you!

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