Yvette C.

Dealership at McGrath Honda was good overall. Traded in a used car for a used car. What I really liked about the sales experience: 1. I was able to talk to someone whenever I called their Traded in a used car for a used car. What I really liked about the sales experience: 1. I was able to talk to someone whenever I called their listed Google phone number. 2. I was greeted by the sales people at the entrance and inside and was attended to about my needs each time I visited. 3. The sales guy that I worked with (Garry) was very professional, laid back, and less pushy than other sales guys I’ve dealt with. He listened very attentively and provided very realistic expectations. He went the extra mile as to even get the car I wanted to test drive ready through the rain, and allowed me to take a look at the car in their garage while it was raining. 4. The dealer was able to beat my credit union pre-approval rate, which was actually surprising! (Given my rates from the Union was competitive). 5. Sales guy sent a follow-up email to check on how I’m doing a week after the sales, which signifies great professionalism. 6. Being able to share documents via text message in realtime. 7. Hospitality. Says guy (Garry) went the extra mile to provide us bottles of water as we waited. Not much, but was appreciated. Where I think there is room for improvement: 1. Any vehicle you call to inquire availability, you’ll get the “people have been asking about it” line, creating a false sense of urgency. All dealerships do it. It’s unnecessary. 2. Trying to sell you another vehicle other than the one you called to inquire about. If I called asking about a specific vehicle, it means that I checked the other vehicles as well. But I guess this comes with the sales territory. 3. Providing suggested monthly payments and loan terms without showing what rates were used for the calculation. I would rather you showed possible scenarios of interest rate range to go with credit score range. Finance guy was not pushy after I explained what I was looking for. 4. Lowballing on trade in value. Expected of all dealerships. Finance guy eventually “worked” to accept my realistic counteroffer. 5. Thorough detailing of vehicle being bought. Not a big deal. I was expecting dealer to at least clean all the nukes and crannies when they said they were “detailing” the car while the finance phase was ongoing but it turned out to be just a standard car wash. Previous owner had dogs some shedding was noticeable in all imaginable spaces. 6. Filling up the gas tank of purchased vehicle. Not a biggie but would be notice to have. 7. My pet peeve: lack of encryption or firewall to access electronic copies of signed documents via email. After electronically signing all documents, you receive a link via email to download customer copies. Although these signed documents contain sensitive info such as your SSN and personal identification information, there is no firewall on the link to prevent someone with access to your email to download the information using the link. Dealer provided option for paper copies and recommended not to click on the link to download the signed contract documents. I think it should be addressed in the future to protect consumer information. 8. The usual paint and extended warranties that dealers try to sell you. Sales and finance guys were not pushy put you could tell they tried. Overall I’d say it was a good experience! More

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I bought new 2023 Hr-V from this dealer the whole experience sucked from sales to finance. experience sucked from sales to finance. More

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A few months ago my wife and I came in and did not have a very good experience with McGrath Honda. On 10/10/23 we wanted to give McGrath another chance and we’re looking for a new HR-V to lease. From the m very good experience with McGrath Honda. On 10/10/23 we wanted to give McGrath another chance and we’re looking for a new HR-V to lease. From the moment we started talking with Shane Delao, it’s was like coming to a completely different dealership with an outstanding experience. Shane, and the Sales Manager were able to help my wife and I arrive at a leasing deal that adhered to my budget. And the icing on the cake, the HR-V was scheduled to arrive on 10/24/23. Well I was notified that a car that met my specifications arrived on Wednesday 10/11/23. So McGrath and Shane went above and beyond to get me into it. Top notch quality service. Thank you so very much Steven P. More

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The sales person Dan is an excellent human, I was more inclined to buy from them because of Dan. The sales manager Mohit was rude, aggressive and loud for no reason. Dan is awesome. inclined to buy from them because of Dan. The sales manager Mohit was rude, aggressive and loud for no reason. Dan is awesome. More

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Thank you so much Nikhil and McGrath Honda for the speedy process and all the required documentation work, and also with the finance! Great team work by McGrath Honda and a very superb salesmanship by Nikhil process and all the required documentation work, and also with the finance! Great team work by McGrath Honda and a very superb salesmanship by Nikhil. Thank you so much! Will buy one more Honda again, soon! More

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Nikhil and Aldo were a pleasure to work with. Not only was I able to get the car I wanted but at a great rate. They’re both extremely calm and have an inviting demeanor to them. Genuinely, if you Not only was I able to get the car I wanted but at a great rate. They’re both extremely calm and have an inviting demeanor to them. Genuinely, if you want a place with good rates, staff, and availability check this place out. They have the only reliable inventory I have seen in this entire state WITHOUT a crazy markup. More

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I believe Yvette was my first point of contact; she was very helpful in response to my inquiry of a specific vehicle that was just listed in that she got me scheduled for the latest appointment that day in very helpful in response to my inquiry of a specific vehicle that was just listed in that she got me scheduled for the latest appointment that day in consideration of the time I needed to travel there from my other engagement. Very vibrant atmosphere, open later than most dealerships in the area. Nik was accommodating and efficient during our late visit. More

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Darek Smorczewski, Nathan Petersen and the rest of the staff I have worked with at McGrath Honda of St. Charles have been amazing. I get all my cars here and have had a good experience from start to finis staff I have worked with at McGrath Honda of St. Charles have been amazing. I get all my cars here and have had a good experience from start to finish. More

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Yvette Colon was the salesperson who closed the deal. She was knowledgeable and patient and explained all the features! She was knowledgeable and patient and explained all the features! More

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Yvette Colon was really helpful, friendly and provided deatiled information based on our needs for a new vehicle. She was not pushy at all, but willing to answer our questions. We finally closed the deal deatiled information based on our needs for a new vehicle. She was not pushy at all, but willing to answer our questions. We finally closed the deal and get our new car with my favorite color. More

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