Yovonne Felix

I usually prefer not to leave bad reviews, but the “Service” Department at Wayne Akers Ford has truly earned it. Dropped off my Ford F150 with 10000 miles on it an “scheduled” maintenance at 08:00 AM. “Service” Department at Wayne Akers Ford has truly earned it. Dropped off my Ford F150 with 10000 miles on it an “scheduled” maintenance at 08:00 AM. Service advisor Khristian Ramirez told me the vehicle would be ready in an hour and a half. I decided to wait at my house. By 2:00PM I had no received a call and/or message from the service department. I attempted to call the service department on more than 10 different occasions and no one would pick up the phone. Ultimately, I ended up having to go IN PERSON to check on the status of my vehicle after a simple oil change. When I arrived at the dealership, I found out Khristian had left and did not even hesitate to give me an update on my vehicle. Additionally, they had not even started the oil change on my vehicle and Khristian forgot to mention a vehicle diagnosis could take up to one day. More

by stevenms2000 Verified Customer Verified Customer

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They are very efficient and Yovonne Félix Is the best all the time his take care my vehicle and I very happy with him Thank you yovonne Felix for you service the time his take care my vehicle and I very happy with him Thank you yovonne Felix for you service More

by CARBALLOSANTOS3 Verified Customer Verified Customer

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Good service department I had a good experience with the service department. They got the job done in a timely fashion service department. They got the job done in a timely fashion More

by STEVEGOLDY68 Verified Customer Verified Customer

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Great experience. Service Advisor was excellent, very polite and respectful. I will go back to him for any service needs on my car. Service Advisor was excellent, very polite and respectful. I will go back to him for any service needs on my car. More

by Ecampuzano73 Verified Customer Verified Customer

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Fantastic service, personnel and facilities. I have gone to 4 different Ford dealers in 4 different states and every one has been 5 star. Thank goodness there’s a Ford dealership in most large t I have gone to 4 different Ford dealers in 4 different states and every one has been 5 star. Thank goodness there’s a Ford dealership in most large towns. I always know I will get quality service More

by JCGT73 Verified Customer Verified Customer

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Quick service and complete inspection of my new truck, with a knowledgeable technician, who was able to explain all work and his findings, as I ask a lot of questions with a knowledgeable technician, who was able to explain all work and his findings, as I ask a lot of questions More

by Mark Verified Customer Verified Customer

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Great costumer service! I truly recommend this ford dealership for any type of service on your vehicle I truly recommend this ford dealership for any type of service on your vehicle More

by ALFREDOH8555 Verified Customer Verified Customer

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Nasty, arrogant. unprofessional service adiver can't get a live person on the phone can't can't a honest answer on what they work on my vehicle always say can't dupli unprofessional service adiver can't get a live person on the phone can't can't a honest answer on what they work on my vehicle always say can't duplicate the issue we complain about until you bring video to prove it i will never buy or bring my vehicle back there More

by ICHARDPBORRELLO Verified Customer Verified Customer

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Jeovany is the best in services thank you for help me and take care my vehicles and take care my vehicles More

by CARBALLOSANTOS3 Verified Customer Verified Customer

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Very good thorough work with attention to detail and courteous service very satisfactory Can’t wait till the next service. courteous service very satisfactory Can’t wait till the next service. More

by ayg69 Verified Customer Verified Customer

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