Yorelvis Rodriguez

Purchasing a new car is always a big moment, and I can honestly say this experience was made exceptional by the team I worked with. From start to finish, Christian stood out for his professionalism and ge honestly say this experience was made exceptional by the team I worked with. From start to finish, Christian stood out for his professionalism and genuine approach. He asked thoughtful questions, explained everything clearly, and made the process feel smooth and supportive rather than pressured. It was clear that he not only wanted the sale to happen but also wanted me to feel confident and comfortable with my decision. The rest of the staff also made a lasting impression. The insurance representative, who mentioned he drives a Supra, was personable and easy to work with, making that part of the process straightforward. The gentleman who finalized my warranty and paperwork created an environment that was welcoming and even celebratory — he kept things light, made me laugh, congratulated me on the purchase, and turned what is often the most tedious step into one of the highlights of the day. The manager on site showed the same level of professionalism and oversight, which tied the entire experience together. This purchase was emotional for me, and what made it truly memorable was having a team that went beyond just selling a car. They connected with me on a human level, taking the time for real conversations and showing genuine support throughout the process. That kind of customer service — where people clearly enjoy what they do and care about the customer’s experience — makes all the difference. I left not only with a car I’m very happy with but also with gratitude for how I was treated. Christian and the rest of the staff deserve recognition for creating such a positive, supportive, and professional environment. More

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I long ago visited your Ford dealership and was extremely disappointed with the service. The staff was unhelpful, unprofessional, and showed little regard for customer satisfaction. Overall, my experience wa disappointed with the service. The staff was unhelpful, unprofessional, and showed little regard for customer satisfaction. Overall, my experience was quite poor and not what I expected from a reputable brand like Ford. More

by Olga Verified Customer Verified Customer

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Scam me out of a purchase of a Shebly 2023 F150 truck came incorrect with chrome reels. They lied about the truck details package and the warranty. Criminal. Juan from the service department threatened t came incorrect with chrome reels. They lied about the truck details package and the warranty. Criminal. Juan from the service department threatened to call the cops on me After he treated me like xxxx, and I called him a Putz Because I got my car returned from work done, and it looked like it was driven through a construction site with the interior, completely dusty and dirty after taking eight months to finish the job. Completely took advantage of me. Sold the truck after work was completed and lost thousands Because the truck depreciated a lot since needing a bumper repair because the paint came from factory bad. Biggest joke ever will never buy another ford More

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When we arrived we waited a short time. Our sales person was very informative and helpful. The agency matched the estimate for my trade in Car Max gave me. He stayed with us throughout the Our sales person was very informative and helpful. The agency matched the estimate for my trade in Car Max gave me. He stayed with us throughout the entire process and even until the next day when we had questions about the car. More

by MARELY47 Verified Customer Verified Customer

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very happy with the sales and finance experience. Sales explained the timeline in detail. will recommend Sales explained the timeline in detail. will recommend More

by MHALPERN0 Verified Customer Verified Customer

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Great experience overall. The whole team at Kendall Ford was excellent. Would recommend to friends and family. The whole team at Kendall Ford was excellent. Would recommend to friends and family. More

by ASLETTIALEJO Verified Customer Verified Customer

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The personalized service was absolutely amazing. The process was smooth from start ti finish. Clear expectations were set and exceeded. A big thanks to the manager Paul and to his team! The process was smooth from start ti finish. Clear expectations were set and exceeded. A big thanks to the manager Paul and to his team! More

by ROTAX33 Verified Customer Verified Customer

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Great experience and great ambient, always a pleasure doing business with my friend Yorelvis at ford of Kendall. doing business with my friend Yorelvis at ford of Kendall. More

by stefano mazzucca Verified Customer Verified Customer

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A great place to purchase a car. It was a good experience with knowledgeable staff. It was a good experience with knowledgeable staff. More

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Ford of Kendall is the only place I buy or service my Mustangs. The staff is excellent and always do their best to help me out and get me the car I want. A++ Mustangs. The staff is excellent and always do their best to help me out and get me the car I want. A++ More

by Joelon305 Verified Customer Verified Customer

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