Yoko Tsutsui
Yoko Tsutsui at Lexus of Akron-Canton
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Yoko Tsutsui

Lexus Master Certified Sales and Leasing Consultant

Lexus of Akron-Canton

1000 Interstate Parkway
Akron, OH 44312

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5.0
155 Reviews

Dealership Experience

3 yrs, 7 mos

Industry Experience

3 yrs, 7 mos

Languages Spoken

English English

Japanese Japanese

5.0

155 Reviews

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155 Reviews of Yoko Tsutsui

April 07, 2025

Dealership Rating
Employee Rating

Very good customer service! Best car buying experience we’ve ever had! Would highly recommend. More

by Cln
Recommend Dealer
Yes
Apr 08, 2025

Lexus of Akron-Canton responded

We appreciate your business and your review! Thanks from the Lexus of Akron-Canton Team!

March 06, 2025

Dealership Rating
Employee Rating

I’ve never purchased a car online before and was terrified that I was going to make a mistake and end up with a vehicle that was unreliable at best and a lemon at worst. But Yoko was with me every s More

by meg.marshall3927
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ruth Ham

Mar 06, 2025

Lexus of Akron-Canton responded

Thank you for sharing your experience with us at Lexus of Akron-Canton! We're delighted to hear that Yoko provided such attentive service and made the online car buying process feel personal and reassuring. Enjoy your new vehicle, and we appreciate the recommendation!

Mar 12, 2025

meg.marshall3927 responded

Unfortunately, I’m going to have to amend my review. After 39 days of having my vehicle, the transmission and check engine lights came on and stayed on, with a significant loss of power and sudden lack of acceleration and vibration/shuddering in the body of the vehicle while driving. I reached out to Yoko, who told me that I would need to take the car to a BMW dealership to have it scanned to determine what’s wrong with it. I asked if there was any way I could receive help with this vehicle, since I’ve had it for such a short time and was assured that it was a viable vehicle, and that it had passed several points of inspection. This was all via text and, after I sent the last text about asking for help outside of me taking it to a BMW dealership, I received this text in response “ Sorry, this service is temporarily unavailable. Please try again later.” I am extremely unhappy that, despite my voicing concerns about being saddled with a lemon (and receiving assurance that this would not be the case), I apparently have bought one and am not receiving any help with this matter.

March 04, 2025

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Lexus of Akron Canton is full of quality people. From sales, tech support to service, the people are real pros. They solved the technical problem as they arose, and I was off in my new beautiful Lex More

by shamiltonapprai
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 04, 2025

Lexus of Akron-Canton responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of Akron-Canton provided professional service and got you back on the road in your new Lexus TX 500 H. Enjoy every mile!

February 28, 2025

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Exceptional experience from start to finish! Everyone was very helpful. Yoko was a pleasure to work with throughout the entire process. We would definitely recommend Lexus of Akron Canton. More

by pattonr994
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 28, 2025

Lexus of Akron-Canton responded

Thank you for sharing your exceptional experience with us at Lexus of Akron-Canton! We're delighted to hear that Yoko and the team provided helpful service from start to finish. We appreciate your recommendation and look forward to serving you again!

February 08, 2025

Dealership Rating
Employee Rating

Great car for my first Lexus. Helping me alot for my experience, everybody so nice. More

by duonglefa24
Recommend Dealer
Yes
Feb 10, 2025

Lexus of Akron-Canton responded

Our Lexus of Akron-Canton team is here to help with all of your Lexus needs! Thanks for your review!

January 10, 2025

Dealership Rating
Employee Rating

Yoko was patient and thorough, explaining each step of the process in detail. She was also ready to address any issues that arose. It was a pleasure working with her, and I would recommend her 100%. The e More

by adedeji.5
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Stacy, Michael Gentile

Jan 10, 2025

Lexus of Akron-Canton responded

We're delighted to hear that Yoko provided such a thorough and welcoming experience at Lexus of Akron-Canton! It's wonderful knowing our team made you feel comfortable throughout the process. Enjoy your new car, and thank you for recommending us!

January 10, 2025

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Employee Rating

This is our second Lexus. We still have the 2008 RX 350. We buy “ forever cars” that’s why we buy Lexus. Yoko was our sales person and she was fantastic, very knowledgeable an More

by Joe4197
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 10, 2025

Lexus of Akron-Canton responded

Joe, it's wonderful to hear that Yoko provided you with such a fantastic experience at Lexus of Akron-Canton. We're delighted you're enjoying your cars and appreciate your continued trust in us!

January 09, 2025

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Yoko and the entire crew of akron Lexus went out of their way to go a great job. More

by poolcovers1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 10, 2025

Lexus of Akron-Canton responded

We are so happy that Yoko and our Lexus of Akron-Canton team delivered an excellent experience. Thank you!

January 09, 2025

Dealership Rating
Employee Rating

Everyone at Akron Canton Lexus was welcoming, helpful, and did everything they could to make this experience a smooth one. We would definitely deal with them again at any time and recommend them to anyone More

by darrellnaz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jan 10, 2025

Lexus of Akron-Canton responded

We're delighted to hear that our team at Lexus of Akron-Canton made your experience smooth and welcoming. Thank you for recommending us! We look forward to assisting you again in the future.

January 09, 2025

Dealership Rating
Employee Rating

Yoko went out of her way to make we found the perfect Lexus for us and once we found it, her service was excellent. Highly recommend Yoko and Akron-Canton Lexus. More

by lkhausman123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Spargrove

Jan 10, 2025

Lexus of Akron-Canton responded

We're delighted to hear that Yoko provided excellent service and helped you find the perfect Lexus at Lexus of Akron-Canton. Thank you for recommending us, and we hope you're enjoying your new ride!

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