Yohan Chen

BEWARE! !! They damaged our car, and we received the car back with a major problem that had never happened before. They told us the damage was due to an accid !! They damaged our car, and we received the car back with a major problem that had never happened before. They told us the damage was due to an accident, while the car never had an accident unless they test-drove it and ran into an accident. The service manager is extremely rude and unprofessional. Don't trust this place unless you want to fix one problem and get several other problems that will cost you a lot of money. More

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Guys, if you’re looking for a great service advisor for you MBZ look no further. Yo Hong Chen at Arcadia MBZ is the best I know. Reason 1: He think for t customer’s benefit . Do what’s necessary for the c you MBZ look no further. Yo Hong Chen at Arcadia MBZ is the best I know. Reason 1: He think for t customer’s benefit . Do what’s necessary for the customer. Reason 2: Very professional, with lots knowledge on MBZ. Reasons 3: Save money for customers. Do extras for customers. Reasons 4: Return calls promptly and courteous. Reason 5: A honest person. Work with Integrity. More

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Sales person are very patient and honest . Service is very good and very detailed. Best dealer in town Service is very good and very detailed. Best dealer in town More

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Very good service, I would recommend to my family and friends，thank you very much friends，thank you very much More

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Rusnak Arcadia is a first rate organization. From the moment I requested assistance with buying a car I was given every courtesy and ended up buying a beautiful Mercedes that day. My experience From the moment I requested assistance with buying a car I was given every courtesy and ended up buying a beautiful Mercedes that day. My experience from the test drive to signing papers was only great fun. I feel very lucky knowing I will service my car for a second time with Rusnak Arcadia. I bought my first Mercedes ten years ago with this group. Their organization continues to be the car dealership of my dreams. I wouldn’t buy a car from anyone else! More

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Excellent customer service Car delivered when promised Very attentive personnel Very clean environment Very nice loaner car Very attentive personnel Very clean environment Very nice loaner car More

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Great, smooth and pretty quick experience. . All questions that I had are answered. Highly recommend. . All questions that I had are answered. Highly recommend. More

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This is the best dealer I have been dealing with. Mr. Yohan provides wonderful service and is very professional. He is detail-orientated and with great manners. He proceeds timely service and alwa Mr. Yohan provides wonderful service and is very professional. He is detail-orientated and with great manners. He proceeds timely service and always update me promptly. I extend my service because of Mr. Yohan and the great coffee, cleanliness environment and courtesy at Mercedes. More

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This Rusnak Dealership also called Arcadia Mercedes Dealership gives me one of the worst experience on car maintenance. I was planning to drop off my Mercedes 2019 SLC300, and they need until next da Dealership gives me one of the worst experience on car maintenance. I was planning to drop off my Mercedes 2019 SLC300, and they need until next day to complete the service, but Arcadia Mercedes refuses to provides a car for me while they are serving my car until the next day or 2. What kind of dealership is this, I had Kia, not a luxury brand provides a loaner car for me, and this Arcadia Cgeap Dealer would NOT provides a loaner car??? I will buy my new Mercedes 580 NOT at Arcadia, I will buy it at West Covina Mercedes, as they always provide a loaner car for me! RUSNAK IS A BAD CAR DEALERSHIP, I WOULD NEVER BUY FROM THEM IN ANY OF THEIR CAR DEALERSHIPS! CHEAP!!! More

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Thumbs up for Mr. Yohan Chen, very impressive for his service initiative, help me with the 80k miles Service B maintenance and escort me to the Finance Department for further inquiries. He really is a Me service initiative, help me with the 80k miles Service B maintenance and escort me to the Finance Department for further inquiries. He really is a Mercedes-Benz standard Service Advisor. More

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