Yoannel Gandia | Page 5

Yoannel from Greenway Kia East got us the deal we wanted. Third car I purchased from this dealership. Thank you. Third car I purchased from this dealership. Thank you. More

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The one on one service was great. The salesperson took the time to listen to what we were looking for. Showed and allowed us to try different models. Great experience. Recommend. The salesperson took the time to listen to what we were looking for. Showed and allowed us to try different models. Great experience. Recommend. More

by vortiz37 Verified Customer Verified Customer

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Very professional, great knowledge reference product they are selling. Very pleasant to deal with. Recommend it are selling. Very pleasant to deal with. Recommend it More

by Imrosado Verified Customer Verified Customer

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Great customer service. Great price. Overall was exactly what I would want when purchasing a new car. Definitely have a repeat customer here. Also, I have passed this on to Great price. Overall was exactly what I would want when purchasing a new car. Definitely have a repeat customer here. Also, I have passed this on to my family and friends. Within a few days, a friend of mine purchased an ev6. More

by MUHAMMAD Verified Customer Verified Customer

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I appreciated how much care came into my new car. I was about to test drive any car I was even slightly interested in and when my car was ready they made sure it was perfect. I was about to test drive any car I was even slightly interested in and when my car was ready they made sure it was perfect. More

by BLRHARRIS Verified Customer Verified Customer

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One of our worst car buying experiences. We would have been better served at a dealer rather than with this official KIA dealership. We bought a Ford Explorer from them. After agreeing on t We would have been better served at a dealer rather than with this official KIA dealership. We bought a Ford Explorer from them. After agreeing on the price of the car, the salesman told us that the car would be cleaned inside and out to remove shallow scratches - THIS WAS NOT DONE. They were supposed to repair the sunglasses holster - THIS WAS NOT DONE. They told us that we could go to any FORD store and that it would be taken care of because the vehicle is under warranty. Of course, when we went to a FORD store near us, the replacement is not guaranteed because it is a breakage and not a manufacturing defect ($350 for the replacement!). They told us that there was $2000 of reconditioning. We wanted to have the details of what was done. We are still waiting for the details and so THIS WAS NOT DONE. Once the payment is made, the seller gives us a key for the car. We ask him for the second one. He looks, asks the workshop and finally tells us that there is none. In addition, he tells us that he is not required to provide it to us because that is how they bought the car. Ok, except that it is something that must be told to the customer BEFORE the purchase and therefore not to put the customer in front of the fact. This is dishonest. We made a quote at FORD: $400! After multiple unpleasant exchanges, we get a promise of a check for $350 for the key. It was supposed to arrive within 10 days, it has been 1 month and WE STILL HAVE NOT RECEIVED ANYTHING. Finally when we take possession of the vehicle, I ask our seller where the vehicle manual and the maintenance log are. Of course, he didn't know where it was and told me that I could download it from the Ford website, or get a copy at a dealership! How negligent.... To put pressure on you to sign, they are very good, but no awareness or notion of customer satisfaction. No rigor, no professionalism at least for used vehicles. More

by sebusa Verified Customer Verified Customer

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Excellent service. Ke was very cordial and easy to talk to. He was good at informing us of arrival of car. Great! Ke was very cordial and easy to talk to. He was good at informing us of arrival of car. Great! More

by richandjoylee Verified Customer Verified Customer

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Best service ever from the team. I was worry free. They made the experience amazing I was worry free. They made the experience amazing More

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The staff was relly helpful and were willing to go over the details of the deal. the details of the deal. More

by hjddvm Verified Customer Verified Customer

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Rear view mirror not functioning correctly. Issue identified immediately. Multiple visits to dealership. Despite service department stating case opened and would contact to repair, no contact o Issue identified immediately. Multiple visits to dealership. Despite service department stating case opened and would contact to repair, no contact or service provided. Absolutely no follow up. Expect more with brand new car not functioning properly. More

by turbyfill Verified Customer Verified Customer

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