Yitzhakc Ramirez

My experience with this dealer has been good, everyone is attentive and helpful, thanks a lot attentive and helpful, thanks a lot More

by vivi03081 Verified Customer Verified Customer

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I prefer having the maintenance work completed at the dealership but Hollywood Kia has become way too expensive, I'll try somewhere new next time dealership but Hollywood Kia has become way too expensive, I'll try somewhere new next time More

by RICKMHUCKESTIN Verified Customer Verified Customer

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Service center is not a massive one but roomy enough to wait out a few hours with coffee and WiFi. Good quality and communications. No complaints. wait out a few hours with coffee and WiFi. Good quality and communications. No complaints. More

by Igor Verified Customer Verified Customer

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They have faster service and more availability. I like that they record the mechanical inspection I like that they record the mechanical inspection More

by ANALEXISG Verified Customer Verified Customer

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Since the moment I woke in everyone was very respectful and polite and Yitzhakc took his time and explained to me what my car needed it to get done. and polite and Yitzhakc took his time and explained to me what my car needed it to get done. More

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I was happy with the attentions we received in Hollywood Kia office we received during the time we spent for my new Kia Carnival Kia office we received during the time we spent for my new Kia Carnival More

by Giorgio Verified Customer Verified Customer

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My Service Advisor was excellent. I don’t know his name. Thank you very much. For the good job. I don’t know his name. Thank you very much. For the good job. More

by RETAIL1 Verified Customer Verified Customer

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Staff were polite and respectful. Wait was a bit but manageable I will be coming back for the recommendations giving by the advisor and mechanic. Wait was a bit but manageable I will be coming back for the recommendations giving by the advisor and mechanic. More

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I honestly just don't like the customer service. It's unorganized and the Kia employees from the service center. Can be unwelcoming and lack urgency in helping certain customers. I notice when certa It's unorganized and the Kia employees from the service center. Can be unwelcoming and lack urgency in helping certain customers. I notice when certain people walk in. Certain people get picked as if who is going to be the one to help them. I'm not going to get into that today. My visit is always mediocre and I try not to have to much work for my car do to the fact of certain workers work ethic. For months I've been telling them the brain needs to be reset in my car from them doing the oil. Do they do it! NEVER! I went to get my battery replaced. I walked in, no one ever greats you. You stand by the door until somebody acknowledges you. That's if they do! So I decided to stand behind the gentleman who Yitzhakc Ramirez was helping. The gentleman walked off and now I'm waiting for him to acknowledge me with a hello! How may I help you today He continues to stare down at his computer. So, I decided to approach him. He helped me with what I needed assistance with. He was efficient and prompt I'll give him that! However usually after you drop off your car. The clerk usually ask you if you need a Uber. He didn't ask me and I had to ask him. Then he sends me a video of my car update. With a mechanic who is speaking Spanish. Which I don't speak.I had to get someone to translate it for me. Which I'm sure is a minor hiccup. However that should be known especially the fact I had to get that translated. The mechanic said I needed a new air filter when in the video I see two filters. On the final report Mr. Ramirez said that there were More

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Yitzhakc Ramirez is an amazing rep. He was very attentive and helpful as a service provider. I was new to this Kia location after coming from a location with bad service and he has exce He was very attentive and helpful as a service provider. I was new to this Kia location after coming from a location with bad service and he has exceeded my expectations and communicates very well kept me informed every step of the way on my car service and issue, drop off pick up etc. Thank you He deserves a recognition for the amazing service and how kind and patient he is with customers More

by Gigi Verified Customer Verified Customer

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