Yira 'GiGi' Roldan
Yira 'GiGi' Roldan at Schaller Honda

Yira 'GiGi' Roldan

Service Advisor

Schaller Honda

1 Veterans Dr
New Britain, CT 06051

4.6
167 Reviews
4.6

167 Reviews

Write a Review

167 Reviews of Yira 'GiGi' Roldan

September 09, 2024

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Employee Rating

Car looked so much better than when I brought it in. Love to get a clean car. More

by MELWELL860
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Recommend Dealer
Yes

Other Employees Tagged: Christopher "CP" Slicker

Sep 09, 2024

Schaller Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 07, 2024

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The service technicians were very diligent on their technical knowledge. They provided me what was needed for my vehicle repairs. More

by Sylvester A. Esangbedo
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Recommend Dealer
Yes
Sep 09, 2024

Schaller Honda responded

Hi Sylvester: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 06, 2024

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I was not told that I the shuttle could not take me back home due to the mileage. This was not a problem before and was not communicated to me before coming in for service. I made my appointment online and More

by garyterni
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Recommend Dealer
No

Other Employees Tagged: Rich Small

Sep 06, 2024

Schaller Honda responded

Providing a positive experience is our top priority, Gary, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 06, 2024

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Me atendieron con educación la persona quien me atendió fue amable solucionaron el mantenimiento de mi honda crv More

by Wilson cardenas
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Recommend Dealer
Yes
Sep 06, 2024

Schaller Honda responded

Thank you, Wilson, for sharing about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

September 04, 2024

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Manager and mechanic refused to acknowledge problem despite input from colleague bad servic bad service More

by No
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Recommend Dealer
No

Other Employees Tagged: Christopher "CP" Slicker

Sep 06, 2024

Schaller Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 03, 2024

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Wow! That is how I can describe the service today ! In and out and great prices! The staff are very friendly and knowledgeable. I will be back. 💯! More

by cslicker
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Recommend Dealer
Yes

Other Employees Tagged: Christopher "CP" Slicker , Dylan T

Sep 03, 2024

Schaller Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

September 03, 2024

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You guys did an amazing job on my truck. It drive a lot better than it has been. Thank you! More

by JenisseABoursiquot
Service Price Transparency
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Recommend Dealer
Yes
Sep 03, 2024

Schaller Honda responded

Thanks for sharing about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

September 03, 2024

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I brought my car in because it had automatic ly braked when there was no one in front of me on three occasions. On one of these occasions there was a van behind me and they were very upset that my car was More

by mydapeace
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Christopher "CP" Slicker

Sep 03, 2024

Schaller Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Sep 19, 2024

mydapeace responded

My concern is that on 3 occasions my Honda Insight automatically braked when there was no one In front of me causing a vehicle behind me to become very angry with me. I feel this is a dangerous event and the dealership repair manager told me they were told To have a hands off policy in this situation. I know I am not the only person this has happened to because another Honda owner who was in the service area when I was told they have a hands off policy told me she had the same experience with her vehicle and was told the same thing.

September 01, 2024

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Very rude customer service! Had to wait over 2 hrs for oil change and small issue with car. Car was purchased from same dealer and still under warranty. More

by asim0183
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Recommend Dealer
No
Sep 03, 2024

Schaller Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 30, 2024

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I like the service provided at this dealer and when ever there is a problem the service team goes above and beyond to help me out. More

by fdotburgos
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Recommend Dealer
Yes

Other Employees Tagged: Christopher "CP" Slicker

Aug 30, 2024

Schaller Honda responded

Thank you for your business and this review. We're happy to hear Christopher and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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