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Yankiel Vilches
Refer Me
230 Reviews
Dealership Experience
2 yrs, 6 mos
Languages Spoken
English
Spanish
230 Reviews
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230 Reviews of Yankiel Vilches
Verified Customer
November 27, 2024
The service is good, but the long wait times, often up to three + hours, force me to rely on Uber rides. three + hours, force me to rely on Uber rides. More
by MYRLMIRTA
Other Employees Tagged: Ben Buchanan, Erik Hoffman , Steve
November 23, 2024
They are very professional, honest, accommodating, polite, and understanding. I would definitely recommend to friends. polite, and understanding. I would definitely recommend to friends. More
by melinda.itkin
Other Employees Tagged: Ben Buchanan, Khristian Ramirez
November 22, 2024
I am writing to share my experience regarding a recent vehicle purchase and the subsequent services I received at your dealership. While I initially had high expectations, the process was marred by severa vehicle purchase and the subsequent services I received at your dealership. While I initially had high expectations, the process was marred by several challenges that I feel need to be addressed to improve customer satisfaction. Sales and Communication Issues I was assigned to a rookie sales associate instead of a more experienced representative, which added unnecessary complexity to the process. Communication throughout the experience was poor. For instance, it took over three hours to finalize my approval, during which I often had to track down the sales associate for updates. Errors in Documentation The initial paperwork had the wrong VIN, resulting in a temporary tag and registration with incorrect details. This could have caused significant legal issues if I had been pulled over. "We Owe" Follow-Up Issues The promised repairs and parts were not handled efficiently. The repainting of the door handle was completed, but the emblem was not ordered ahead of time, requiring multiple visits to resolve the issue. Service Department Concerns During my service visits, the service advisor was unprofessional and dismissive. On both occasions, I was met with unwarranted hostility, making the process unnecessarily unpleasant. Finance Department as a Positive Note The finance manager was the only staff member who provided clear information and handled their responsibilities professionally. While I understand that mistakes can happen, the overall lack of communication, professionalism, and attention to detail left me extremely dissatisfied. This has been an ongoing issue for over a month, and I am still waiting on a resolution regarding my check and the LoJack setup. I would appreciate a prompt response addressing these concerns and a clear resolution plan. Additionally, I hope these issues can be used to improve the experience for future customers. Yankiel was great he was very informative and the things on my car, like the 360 camera and master switch on the door. The sad part is for fellow customer make sure on your insurance you R1 or something like so you can actually rent a car. More
by Bryan Raymonvil
Other Employees Tagged: Phillip Simon, Michael Corey
November 21, 2024
Everything was fine as expected, no surprises, professional and good service. I went without an appointment and they gave me a 2 hour wait and the delivery was on time. professional and good service. I went without an appointment and they gave me a 2 hour wait and the delivery was on time. More
by ED60
Other Employees Tagged: Ben Buchanan
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