Yammonika Patterson

Mtn View Chevrolet responded

Alex, we’re sorry to hear that you left feeling this way, and we appreciate you taking the time to share your concerns. Our technician followed GM diagnostic procedures based on the fault codes and symptoms present at the time, which indicated replacement of the BCM. Unfortunately, electrical concerns can sometimes require additional in-depth testing if the initial repair does not fully resolve the issue. We did discuss further diagnostic steps to trace the wiring concern, but we understand you chose not to move forward at that time. The TPMS sensor needed for your vehicle is currently on backorder, and until that component can be installed the system cannot complete its relearn process, which is why the warning remains active. We also want to apologize that the oil life monitor was not reset — that oversight has been addressed internally with our technician. Regarding the clock, modern vehicles update time automatically through the telematics system once the vehicle has been driven. Our goal is always to help you reach a proper solution, not add frustration. If you’re willing, please reach out to Scott Nixon, Service Manager, so we can review everything together and work toward the best path forward for you.

Mtn View Chevrolet responded

We’re sorry to hear that you left feeling this way, as that’s never the experience we want for any customer — especially one dealing with a breakdown while out of town. Based on our records, your vehicle arrived by tow on January 15th. After speaking with our team on January 16th, you chose not to move forward with the recommended repairs, and the vehicle was then towed back out on January 17th. We understand there was frustration regarding a diagnostic fee. Although our team did not believe there had been a prior request to remove the vehicle before diagnostics, we still chose to waive that charge entirely in an effort to resolve the situation positively. We truly regret that the experience did not meet your expectations. If you would like to discuss this further, please reach out to Scott Nixon, Service Manager, so we can review everything together and ensure your concerns have been fully addressed.

Mtn View Chevrolet responded

Hi Mesha, We’re very sorry for the frustration and confusion you’ve experienced — that is not the experience we want for any customer, especially right after a purchase. We do want to clarify that the repair part for your vehicle has been ordered and is currently in transit, and we fully intend to complete the repair as soon as it arrives. We also understand how upsetting it is to receive conflicting information about timing, and we apologize for the miscommunication surrounding when the part would be available. That should have been handled more clearly and consistently. Your concerns have been brought directly to Ben Roberts, our General Sales Manager, and we want to make sure both the repair and the cleaning you were promised are completed and that you feel confident in your vehicle. If you haven’t already been contacted, please reach out to us directly so we can finalize next steps and get this resolved for you as quickly as possible. Thank you for bringing this to our attention — we do want the opportunity to make this right. — Mountain View Chevrolet, Chattanooga TN

Mtn View Chevrolet responded

Hi Mesha, We’re very sorry for the frustration and confusion you’ve experienced — that is not the experience we want for any customer, especially right after a purchase. We do want to clarify that the repair part for your vehicle has been ordered and is currently in transit, and we fully intend to complete the repair as soon as it arrives. We also understand how upsetting it is to receive conflicting information about timing, and we apologize for the miscommunication surrounding when the part would be available. That should have been handled more clearly and consistently. Your concerns have been brought directly to Ben Roberts, our General Sales Manager, and we want to make sure both the repair and the cleaning you were promised are completed and that you feel confident in your vehicle. If you haven’t already been contacted, please reach out to us directly so we can finalize next steps and get this resolved for you as quickly as possible. Thank you for bringing this to our attention — we do want the opportunity to make this right. — Mountain View Chevrolet, Chattanooga TN

Mtn View Chevrolet responded

Hi Candi, We’re sorry you felt communication was unclear — that’s certainly not what we want for any customer. Our records show that our team did attempt to reach you by phone and that the repair details were also shared with you by text, but we understand how frustrating it is if things still felt unclear. To clarify, our inspection found a leak at the charge air outlet seal, and to correct that we replaced the charge air outlet tube. After the repair, the vehicle was road-tested approximately 25–30 miles to confirm the concern was fully resolved. You also asked about oil seen in the charge air system. On turbocharged engines, a small amount of oil in this area is considered normal, typically coming from the PCV system and the turbocharger itself, and does not indicate a failure unless it is excessive. If you still have questions or would like us to go over everything again in person or by phone, we would be more than happy to do so. Please contact Scott Nixon, Service Manager, at Mountain View Chevrolet in Chattanooga, TN, and we’ll gladly review everything with you. Thank you for the opportunity to address this.