Yaela Dror

Yaela was okay. She tried but was micromanaged by management. As any dealership, they tried to up-charge the sale with unnecessary accessories. I denied all as the v She tried but was micromanaged by management. As any dealership, they tried to up-charge the sale with unnecessary accessories. I denied all as the vehicle was sold As-Is. I denied the almost $8,000 up-charge. This made Yaela frustrated and show her emotions during the sale. The finance guy, Richard, did not want to interact with me during the process of the financing. The vehicle was financed through my Bank. Yaela kept going back and forth to figure out how Richard wanted the funds. He kept saying “Check” so that’s what I told my Bank. Check was mailed out for $30,000 and I paid $5,000 on site. Once the payments were processed, I was informed that I would be unable to take the vehicle until the check was received and cleared. Mind you, I spent about 4 hours throughout the entire process just to be told last minute that I would not be able to take the vehicle. I drove a little over an hour there. I spoke with Jason Hicks, GSM, while having the Bank on speaker phone verifying the check was sent for the amount agreed. I was unable to take the vehicle until a week later. I provided a copy of the check from the bank but it did not suffice. I honestly felt discriminated. The Bank offered other options for payment but Richard was persistent on a check. With previous purchases at other locations, this has never happened to me. The dealership had a copy of my license and my wife’s. They knew we are both Active Duty Military and were financing with USAA. If I knew I would’ve gone through all those issues at the end, I would’ve walked right out and purchased elsewhere. I will never return to purchase a vehicle from any Norm Reeves dealership or refer anyone. More

by fbanda11 Verified Customer Verified Customer

Report | Print

I recently had the pleasure of working with Yaela Dror when purchasing my new vehicle at Norm Reeves Toyota Dallas, and I couldn’t be more satisfied with the experience. From the moment I walked in, Yaela when purchasing my new vehicle at Norm Reeves Toyota Dallas, and I couldn’t be more satisfied with the experience. From the moment I walked in, Yaela was attentive, knowledgeable, and not at all pushy. She took the time to understand my needs, explaining all the features of the cars I was interested in, and offering helpful insights without overwhelming me with information. More

Report | Print

Everyone was really great and worked very hard. I am very happy with their work and I thank them all. I am very happy with their work and I thank them all. More

Report | Print

She was amazing and very patient. She was very informative and look out for my best interest. She was very informative and look out for my best interest. More

Report | Print

I ended up getting a good car despite not having an extremely high credit score. extremely high credit score. More

Report | Print

Yaela dror once again helped us get a great vehicle I’m know my mother will love her new car Thank you! know my mother will love her new car Thank you! More

Report | Print

Yaela was so great to work with and made it such an easy buying experience for us! I would definitely recommend buying a car from Yaela at Norm Reeves Toyota Dallas! buying experience for us! I would definitely recommend buying a car from Yaela at Norm Reeves Toyota Dallas! More

Report | Print

This was the best experience of my life. Yeala Dror gave us a very good offer. Yeala Dror gave us a very good offer. More

Report | Print

Great service and great timing! Love the team Yaela did very good with explaining everything Love the team Yaela did very good with explaining everything More

Report | Print

Yaela made my vehicle purchase experience smooth and easy. Her warm and thoughtful approach made it easy to find the Toyota car that would fit me. I postponed coming to a dealership because I didn’t wan easy. Her warm and thoughtful approach made it easy to find the Toyota car that would fit me. I postponed coming to a dealership because I didn’t want to deal with aggressive sales people. I was really surprised and happy with the entire process. Yaela was attentive to my needs and what vehicle would work for me and my lifestyle. Thanks Yaela! More

Report | Print