Yadira Hernandez
Yadira Hernandez at Napleton's Palm Beach Acura

Yadira Hernandez

VIP Manager

Napleton's Palm Beach Acura

6870 Okeechobee Blvd
West Palm Beach, FL 33411

not yet
rated
36 Reviews
not yet
rated

36 Reviews

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Dealership Experience

8 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

36 Reviews of Yadira Hernandez

July 22, 2022

Dealership Rating
Employee Rating

DO NOT SHOP HERE! !!! You will regret it!! They sent me with a breaking car! if I could give 5 stars to Judy and the girl who does the payoffs on cars I would. Other th More

by escott046
Customer Service
Friendliness
Price
Recommend Dealer
No
Jul 25, 2022

Napleton's Palm Beach Acura responded

Hi, My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at your convenience. Sincerely, Steve Ignowski General Manager Napleton's Palm Beach Acura signowski@napleton.com 561-686-0300

Jul 25, 2022

escott046 responded

You can give me a call anytime Steve.

December 20, 2021

Dealership Rating
Employee Rating

The worst dealership in the US! I was physically assaulted by the "finance" guy when refused to sign the document with outrageous APR. Everyone else was also rude, unprofessional, let us wait 1 hour More

by tstanic
Customer Service
Friendliness
Price
Recommend Dealer
No

August 17, 2021

Dealership Rating
Employee Rating

Worst dealership to ever visited due to the fact the salesman and everyone that work at this dealership are all liars. I came to this dealership in March to buy a car for my father which I was instructe More

by Iheke
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 23, 2021

Napleton's Palm Beach Acura responded

Hello, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (561) 686-0300 so we can work towards a resolution. We look forward to hearing from you.

January 30, 2021

Dealership Rating
Employee Rating

Excellent salesperson, Burly. Had just I wanted the way I wanted it and when I wanted. Sales and F&I all very low key. No hard sell. Great customer service including an oil change on the dealership. Will def More

by chrischurch911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Burley Grant, Bernie Santana , Mike Sclafani

Feb 02, 2021

Napleton's Palm Beach Acura responded

Hi, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Steve Ignowski General Manager Napleton's Palm Beach Acura signowski@napleton.com 561-686-0300

January 26, 2021

Dealership Rating
Employee Rating

Best deal in town! I purchased my Acura MDX from Mark, he has been with the Acura company for so long now. I've trusted Mark since my first Acura 14 years ago. ALWAYS has offered the best deal in south Flori More

by livecchiceline28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Gawerecki, Bernie Santana , Eilyn

Jan 28, 2021

Napleton's Palm Beach Acura responded

Thank you so much for your positive comments about Napleton's Palm Beach Acura! If you have any further questions, please give us a call. We're always happy to help!

January 20, 2021

Dealership Rating
Employee Rating

This was definitely the best car buying experience I've ever had. ( And trust me I've purchased plenty of vehicles in my life) Since the moment I walked in everyone has been so friendly and professional, More

by janicestephensen56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Gawerecki

Jan 22, 2021

Napleton's Palm Beach Acura responded

Hi Janice, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Makeeff General Manager Napleton's Palm Beach Acura smakeef@napleton.com 561-686-0300

December 09, 2020

Dealership Rating
Employee Rating

Sky and Vera both were very friendly and polite. I will recommend Acura Of The Palm Beaches to all of my friends and family. They were a pleasure to deal with. More

by Abdulluma
Recommend Dealer
Yes

Other Employees Tagged: Sky Budin

Dec 19, 2020

Napleton's Palm Beach Acura responded

Hi Abdulluma, Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. I appreciate your feedback and so does my staff. We hope you have a great day! Sincerely, Sean Makeeff General Manager Napleton's Palm Beach Acura smakeef@napleton.com 561-686-0300

December 02, 2020

Dealership Rating
Employee Rating

We walk in the dealership and had great service waited for a few minutes to be attended and the sales and yadira helping us took their time to explain to us all the paper work and help with getting the ap More

by Gfrancis5613
Recommend Dealer
Yes
Dec 05, 2020

Napleton's Palm Beach Acura responded

Hi there, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Makeeff General Manager Napleton's Palm Beach Acura smakeef@napleton.com 561-686-0300

May 08, 2020

Dealership Rating
Employee Rating

I came in Napleton Palm Beach Acura looking for my car. Along game Gustavo well dressed and looking sharp. To be honest I was not for an Acura but was whiling you check every dealer until I met my car. Tol More

by RealtorBenzGuy
Recommend Dealer
Yes

Other Employees Tagged: Robert Tallent , Gustavo Decarvalho, Mike Mueger

May 11, 2020

Napleton's Palm Beach Acura responded

Hi, Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. I appreciate your feedback and so does my staff. We hope you have a great day! Sincerely, Sean Makeeff General Manager Napleton's Palm Beach Acura smakeef@napleton.com 561-686-0300

November 17, 2019

Dealership Rating
Employee Rating

Lauren was so patient with us. Very pleased with all she has done. Came in with my husband traded in Mercedes for the beautiful RDX More

by Carol
Recommend Dealer
Yes

Other Employees Tagged: Lauren Walton, Sean

Nov 22, 2019

Napleton's Palm Beach Acura responded

Hi Carol, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Makeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300

Nov 22, 2019

Napleton's Palm Beach Acura responded

Hi Carol, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Makeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300

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