YVONNE OWENS

Both the salesman and manager were very easy to work with. I wrote a check came back 45 minutes later and the truck was ready to go with. I wrote a check came back 45 minutes later and the truck was ready to go More

by erikkaminski Verified Customer Verified Customer

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I was completely satisfied with Yvonne Owens and the staff. Yvonne's knowledge of car leasing is outstanding, you can tell its her passion. Yvonne is very comical and made my husband and I laugh, which staff. Yvonne's knowledge of car leasing is outstanding, you can tell its her passion. Yvonne is very comical and made my husband and I laugh, which made us feel very comfortable. She followed up with me just to make sure I was enjoying my new vehicle and if I had any questions or concerns. She also stated that I could call her at any time with questions I may have down the road. I would highly recommend Yvonne to others, she will go over and beyond...you just can't find that nowadays. More

by glove0 Verified Customer Verified Customer

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I have dealt with this dealership for 5 Buicks over the years. They have been THE BEST!! years. They have been THE BEST!! More

by jazmou Verified Customer Verified Customer

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Excellent Experience start to finish! Everyone was super friendly and all my questions were answered! Everyone was super friendly and all my questions were answered! More

by Michelle Verified Customer Verified Customer

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This is my 4th car purchased from Yvonne. I'm already thinking about my 5th! I'm already thinking about my 5th! More

by dragonlee45 Verified Customer Verified Customer

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I purchased a used truck from Crestmont Buick approximately 6 weeks later the transmission started slipping. It came with a three month warranty so I called the service department and scheduled t approximately 6 weeks later the transmission started slipping. It came with a three month warranty so I called the service department and scheduled to drop it off I was told multiple time I would be provided a loaner vehicle but when I arrived they said they didn’t have anything for me and said I would have to pay for a rental from enterprise. I argued with the sales manager long enough that he agreed that the dealership and the warranty company would pay for the rental from enterprise. They did the diagnostics confirmed it was the transmission and sent it to another location for repair since they were not equipped. After several weeks without hearing anything from them I started to call and leave voicemail everything I could to get an update. It took 5 weeks to finally get a response only to be told that they were still waiting for a final approval from the warranty company “but it was close” and the manager promised to keep me updated this time that he would handle to himself. Two more weeks go by no updates and no response finally they say they had to take it to another location to be serviced it it took another two weeks to move it over there. It has now been three months since I dropped it off and the work hasn’t even been started yet and they still have no answer for when it will be done. Terrible service terrible communication at Crestmont Buick location it’s been a nightmare and I still don’t see the light at the end of the tunnel. More

by bobbyshirley16 Verified Customer Verified Customer

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Lance is great at customer service and getting the job done right the first time done right the first time More

by xtimeAppt+2169062466 Verified Customer Verified Customer

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Customer service is great at this dealership,whether you’re buying a car or getting service on your car you’re buying a car or getting service on your car More

by rbaug46 Verified Customer Verified Customer

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Unresponsive to calls in after the sale. Even offered repo my daughter's first car (by mail) even though I called no less then 5 times trying to correct a situation. Even offered repo my daughter's first car (by mail) even though I called no less then 5 times trying to correct a situation. More

by Dtaylor3032 Verified Customer Verified Customer

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It was a good day they was nice and and they was fast like how they smile and was very nice like how they smile and was very nice More

by charlesshanklin Verified Customer Verified Customer

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