Brought NV Passenger van i.
For oil change and rotation. My wife was told that rotating was not needed. Because "better tires on rear". It's been 10000 miles since last rotation
For oil change and rotation. My wife was told that rotating was not needed. Because "better tires on rear". It's been 10000 miles since last rotation-this is why we rotate. Not done.
When can was at home, I saw multiple oil drips on driveway. Underneath the van, I found that tithe oil plug area was wet and unclean, the crossmember was holding oil which dripped from the filter. I had to clean this then pressure wash drive. The tech removed the engine splash guard. He lost or failed to replace 4 of the 6 bolts which hold it on. I called service manacled (Xavier?). He was to find or get bolts and call me then available to pick up. Have not heard back.
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by Snailworks
Verified Customer
Verified Customer
Service Price Transparency
Feb 16, 2026 -
I-95 Nissan responded
My name is Xavier Rivera, the Service Manager here at I-95 Nissan. I did speak with you regarding your concerns, and I wanted to follow up directly.
Regarding the tire rotation, as we discussed, the tires were currently in their best wear position. it did not need a tire rotation. In addition, due to the aftermarket step rails that were installed, we were unable to safely lift the cargo van on our standard lift equipment. Because of that, we could not perform the rotation, so I'm glad you did not need one at that time.
To complete the oil change, my technician had to service the vehicle from underneath while it was positioned on the floor rather than fully elevated on a lift. During that process, some residual oil was left underneath the vehicle. I sincerely apologize for that. I understand you have already cleaned the area, and I regret that you had to take care of that yourself.
As we discussed, the splash shield bolts needed to be ordered. You mentioned you were busy that week and planned to come in that Saturday. I apologize for not following up to confirm another time that may have worked better for you, which was my responsibility.
The replacement bolts are here and ready for you. Please feel free to come in at your earliest convenience, and I will personally ensure everything is properly secured and inspected.
Thank you again for the opportunity to make this right.
Please reach out to me if you need anything further
Xavier Rivera
Service Manager
📞 561-812-1199
📧 Xrivera@WestPalmNissan.com
Feb 16, 2026 -
Snailworks responded
I am not sure what has changed. This is the second NV 3500 passenger van we have owned. Both with running boards installed and each have had most of their services and rotations performed at this dealership - this was the first time I ever had a poor experience.
Thanks for your reply and for having the bolts available. I will stop by during the week to pick them up.
The wait time was quick, the staff was professional as
always looking forward to going back for the rest of my service
always looking forward to going back for the rest of my service
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by CLATOYA12
Verified Customer
Verified Customer
Service Price Transparency
Feb 16, 2026 -
I-95 Nissan responded
Thank you for sharing your experience! We’re glad to hear your wait time was quick and that our staff provided the professional service you expect from us. We appreciate your trust and look forward to welcoming you back for the rest of your service. Thank you for choosing I‑95 Nissan!
Service guys were nice and helpful.
But you wanted to charge me $1200 for a part that costs $50 and would take maybe 30 mins to install.
But you wanted to charge me $1200 for a part that costs $50 and would take maybe 30 mins to install.
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by Pridegrinn
Verified Customer
Verified Customer
Other Employees Tagged:
Xavier Rivera
Jan 16, 2026 -
I-95 Nissan responded
We’re glad to hear that our service team treated you kindly and were helpful during your visit. However, we’re truly sorry for the frustration caused by the pricing you were quoted. We understand how concerning it can be when a repair estimate doesn’t align with expectations. Our service pricing can reflect several factors such as OEM parts, warranty coverage, diagnostic time, and manufacturer-recommended labor procedures—but we never want a customer to feel uncomfortable or unheard.
We appreciate you bringing this to our attention and would welcome the opportunity to review this with you directly. Please feel free to contact us so we can better understand your experience and work toward a solution.
Kylinn Dominguez
Owner Loyalty Manager
561-713-9914
I-95 Nissan
Excelent service.
Very friendly and professional. Will definitely recommend them . Every time I come is a nice experience
Very friendly and professional. Will definitely recommend them . Every time I come is a nice experience
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by anismollp
Verified Customer
Verified Customer
Service Price Transparency
Ideal location right off 95, very happy with the service
provided and how helpful the staff was! Thank you again to Kylinn and Xavier, great examples of excellent customer service
provided and how helpful the staff was! Thank you again to Kylinn and Xavier, great examples of excellent customer service
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by Atbell0828
Service Price Transparency
Oct 29, 2025 -
I-95 Nissan responded
Thank you so much for your kind words! We're thrilled to hear that our location was convenient and that you had a great experience with our team. Kylinn and Xavier truly embody the spirit of excellent customer service, and we’re proud to have them on our team. We appreciate you taking the time to share your feedback and look forward to serving you again in the future!
Sales helped me find the perfect car with no pressure.
Service was quick, honest, and reliable. Finance made everything easy and stress-free. Parts had exactly what I needed, and the staff was super helpf
Service was quick, honest, and reliable. Finance made everything easy and stress-free. Parts had exactly what I needed, and the staff was super helpful. Every team member made me feel valued. I’ve never had such a smooth and friendly experience at a dealership. I’ll definitely be back!
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by Macbethsirota
Oct 21, 2025 -
I-95 Nissan responded
Thank you so much for your kind words! We're thrilled to hear that your experience with our service, finance, and parts teams was smooth, friendly, and stress-free. It means a lot to us that every team member made you feel valued — that’s exactly the kind of experience we strive to provide every day. We truly appreciate your trust and look forward to welcoming you back soon!
Oct 21, 2025 -
Macbethsirota responded
Your new sales manager mark Cohen is very nice and helpful. Takes interest in customer problems.
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