Xavier Grigg

Was the easiest car purchase I have experienced. Mostly done by phone and my time at the dealership was short. Got what needed to be done finished in a timely manner. Nick from finance was fantasti Mostly done by phone and my time at the dealership was short. Got what needed to be done finished in a timely manner. Nick from finance was fantastic to work with. Xavier was attentive and very pleasant. More

by NICHOLAS.RINALDI.A Verified Customer Verified Customer

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Super friendly and nice my girlfriend didn’t know what she wanted they were patient she wanted they were patient More

by SG974242 Verified Customer Verified Customer

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Very efficient and honorable process. We agreed on a price over email and text, they kept me apprised on the status of my vehicle, when it arrived the purchasing process was for the exact We agreed on a price over email and text, they kept me apprised on the status of my vehicle, when it arrived the purchasing process was for the exact dollar amount we had agreed upon, and they kept it efficient, didn't try any sneaky upsells. I was pleasantly surprised by how great the experience was. More

by Mike Verified Customer Verified Customer

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Excelente atencion y sobre todo la educacion de cada uno de los mienbros con los que tuve wl privilegio de socializar a todos muchas gracias de los mienbros con los que tuve wl privilegio de socializar a todos muchas gracias More

by ALIUSKAIA24 Verified Customer Verified Customer

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Great personal service from Xavier. No pressure and a relaxed purchasing process. I definitely recommend Bell Honda to others and will definitely look for my next purchase here. No pressure and a relaxed purchasing process. I definitely recommend Bell Honda to others and will definitely look for my next purchase here. More

by hazi1313 Verified Customer Verified Customer

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Great experience! Everyone was super responsive and answered all my questions. I was able to complete everything from the comfort of my house and they even delivered m Everyone was super responsive and answered all my questions. I was able to complete everything from the comfort of my house and they even delivered my vehicle to my front door. A+ service! More

by jediknt Verified Customer Verified Customer

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Very reliable, and was convenient service made even easier with the staff who were beyond great easier with the staff who were beyond great More

by cbigbbe Verified Customer Verified Customer

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What should have been an exciting day turned into a complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. Here goes…I called ahead and spoke with Jessica, who assured me she would take care of everything for my visit. That didn’t happen. When I arrived, she did not greet me or assist me at all; I was handed off to Perla, who was fine, but that was not the issue. I made it clear from the start that I wanted to pay cash for the vehicle listed at around $31k and I had this agreement in writing—through text messages and paperwork. To make matters worse, when I got there, the car had been pulled up for me, but someone else was taking it for a test drive. I was not even able to take it for a spin, despite Jessica pulling it up just for me. I came prepared with a cashier’s check and even paid $1,100 for insurance on the vehicle. I was ready to make the purchase and drive away. Then, I was informed that the deal was no longer valid and that I would need to pay an additional $3,000. They claimed a mistake had been made online and that they wouldn’t make enough profit. This kind of dishonesty and greed is a real problem. I firmly believe that because I was a cash buyer, they were unwilling to honor the agreement. When I expressed my frustration, I felt threatened with being escorted from the dealership. This experience completely ruined my day and my excitement. I have been shopping for this car for months, and to learn that I would not be getting it because of their dishonest practices is beyond disappointing. I left the dealership feeling rejected, with my cashier’s check for me to return and my funds frozen, adding to the stress I already experience with car dealerships. Not to mention, I carry a full coverage policy on this car now, that I don’t own. Unbelievable. My experience at Bell Honda reflects a significant lack of professionalism and respect for their customers who are about to make a huge purchase. I hope you take this feedback seriously, as this treatment is completely unacceptable and EXACTLY WHY PEOPE HATE DEALERSHIPS. I will tell every soul that will listen about this experience, warning them of this kind of thing. Bell Honda is not the place to have a great experience. They were trying to squeeze extra money out of of me right at the very end. Sneaky, bad practice. Poor character. The GM should call me personally. More

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I have not used the Service Center yet but I would like to say that I'm sorry I purchased my vehicle from Bell Honda and the Costco Auto Program. It was a disappointing experience. Being a Senior. thi to say that I'm sorry I purchased my vehicle from Bell Honda and the Costco Auto Program. It was a disappointing experience. Being a Senior. this was to be the last car that I would purchase and I wanted it to be a vehicle that I would love. What a disappointment this car has been for me. I'm sorry that I purchased it. More

by pghmiller Verified Customer Verified Customer

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It has been two weeks since I bought my car. I have yet to get the spare key they promised. I have yet to get an email of all the paperwork that I have signed. I have yet to get the spare key they promised. I have yet to get an email of all the paperwork that I have signed. More

by NANAMALLEY Verified Customer Verified Customer

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