Wrenne Gillespie

AVOID THIS PLACE ! !!I think the majority of reviews are fake and posted by employees. If you look across social media you will find a troubling trend of poor service, !!I think the majority of reviews are fake and posted by employees. If you look across social media you will find a troubling trend of poor service, dishonest practices, and terrible service. Avoid this dealership at all costs. They blame everything on COVID, supply chain, and lack of employees. However if you look at the reviews from various sites you will see similar complaints existed prior to COVID. More

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If you take your vehicle here for any type of mechanical work ,Expect to be LIED to,be charged for warranty work that was never done. Had truck since April 2022 with 15000 miles. Had trouble after the first work ,Expect to be LIED to,be charged for warranty work that was never done. Had truck since April 2022 with 15000 miles. Had trouble after the first week. Have been back and forth 7 times still not repaired. Went to dealership on Thursday Sept 22 talked to Shane Anderson ,he showed me the diagnostic sheet that was showing a misfire and that my New u connect was in to replace the one in truck that was completely messed up. Promised he would check out and drive my truck when I bring it in the next day. Took off again got there ,was asked by Stan Borucki if I had someone to pick me up. I told him I did not that I was not leaving my truck to sit in their back lot for up to 7 days to be diagnosed and possibly 30 days before someone would fix the truck. Told him Shaun promised to drive my truck when I got there. He proceeded to tell me that Shaun was not going to look at it until display was replaced. Took 2 hrs to do that Stan said truck is ready ,told him it was not checked for the misfire by Shaun ,told me that wasn't going to happen. Handed me a bill for 301.00 while telling me the display they put in did not work correctly that I would have to reschedule to have another one put in. Told him I would not pay for work that was not done. After raising xxxx with him and the GM I got my keys back and left. Talk to warranty dept. They said they was charged for 7 days car rental, was never given a car charged for a display that was still broke. I never signed any type of paperwork or approved the work that was not done. Expect to be given the run around or lied to. Have never been cheated or lied to like I have been from this dealership. More

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Bought a 2018 Ram 1500 Limited with 15,000 miles in April 2022. This was after my other 2018 was stolen after having less than a month from this dealership. That's why I purchased another vehicle because of 2022. This was after my other 2018 was stolen after having less than a month from this dealership. That's why I purchased another vehicle because of the GREAT SERVICE BY TRAVIS CHRISTIAN. Was assured by Latavyn Johnson this vehicle was top of the line had no issues. The following weekend I took the truck back with Misfire issues. But was told it was supposed to run like that because of MDS system. I told them I just had the exact truck 5.7 hemi that was just stolen and it never missed this bad. Acted like I didn't know what I was talking about because no codes were showing on dash . So instead of standing there arguing with them like I normally would , I left thought maybe I was wrong. This went on for another 2 weeks. Knowing truck is not supposed to run this way since this is my 4 Ram 5.7 hemi. Went back they still insisted I was wrong. The next weekend took my girlfriend and her mother to Columbia Tenn about half way the digital display goes crazy. Flashing through channels turning heater on which would not turn off no matter what I did . Had to roll all windows down just to be able to drive in 100 degree weather. When we got to Columbia will they ate I sat in hot xxx truck trying to figure out a way to turn heater off. After about 45 minutes of still not able to turn heat off this man came up and wanted to know if I needed help . He disconnected both battery cables to do a hard reset. Was able to make it back to Athens. Took to service dept was told I would have to make an appointment asked would they see if they could at least stop the display from going haywire said appointment had to be made ,wanted to know if I wanted a service since it was getting close told them your out of your mind. Truck is under warranty . I would let them put water in it. Didn't want to talk to me since its under warranty and that I would pay for something I didn't need. made an appointment then was told I would have to leave on appointment day for 7 days before it would be looked at and more than likely a month before they could get to it. I had already had a diagnostic by a real Mechanic . showed a u code. Ask them why would I leave my truck setting in their back lot for over a month without a vehicle to drive. Was told Warranty work was not a priority because it they could not overcharge me for work I don't need and pay cash. Unless I was looking to buy another vehicle there was no need for them to talk to me. If there was a way they could get this LEMON BACK More

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Had another positive experience at the Landers McLarty DCJR Service Department during and after a scheduled maintenance visit. Following a multi-point inspection and addressing a few concerns with Hannah DCJR Service Department during and after a scheduled maintenance visit. Following a multi-point inspection and addressing a few concerns with Hannah Mann my service advisor, additional parts were ordered and I received notice from Wrenne Gillespie as soon as the parts arrived to schedule installation.. Mercedes Myers handled the vehicle intake and return and was upbeat and professional when discussing my concerns. Dejuan Lamar met with me when I dropped the vehicle off to give me the details of what the issues were and what they would do to address them. Although I have their top tier extended warranty plan, this visit was done about 70 miles before my 36,000 mile "bumper to bumper" warranty expired. I was extremely impressed that the service team worked so well together to ensure that all of my concerns were addressed and that I had no further questions or concerns. I cannot think of anything any of them could have done any better to assist me or to represent their dealership or the Jeep brand. . More

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Had my Pacifica Hybrid towed in after it quit in traffic. It has been over 4 weeks and as far as I know it is still sitting outside. I was told they couldn't get it in the shop because it wouldn't run. They It has been over 4 weeks and as far as I know it is still sitting outside. I was told they couldn't get it in the shop because it wouldn't run. They will not provide a vehicle to use while they appear to be doing nothing to get my vehicle back to me. Will provide a rating each week until I get it back repaired. Updated rating to 4 stars after dealer contacted me and agreed to accept my vehicle for trade-in on ordering a new vehicle. Also, the van is in the shop and being assessed. Hopefully progress is being made. Over 6 weeks now and waiting for guidance from higher up before any repairs can begin. Over 8 weeks and was just notified that higher up decided the transmission needs to be replaced. Dealer has to wait for higher up to order it and have it delivered, no estimate of how long that will be. 2 Sept2022, van in shop since 14 Jun and I was told Wednesday the mechanic that was working on the van left. Have to wait to be assigned to another mechanic but might be ready by next Friday. Lowered the rating to 3 stars, was told the new transmission came in two weeks ago and it seems it should be installed by now. 8 September, was called late yesterday that the van was ready and quality controlled. Went to get it today and noticed the bag with the charge cable laying on the floor inside the back hatch. Went to put it away and the door on storage compartment wouldn't latch. They took it back into the shop and had to reattach a piece that had come off but did get it fixed. The service tech then noticed that the back of the storage compartment had been broken and said he ordered a new part to replace it and would call when it comes in. Will have to go back to get that fixed, but for now we have the van back and hopefully it will be good to go. Unless something bad happens this wll end my post after almost 3 months without our van. More

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I couldn't ask for a better experience when buying a I couldn't ask for a better experience when buying a car!! So, I discovered something not working on the car that I had just purchased earlier i I couldn't ask for a better experience when buying a car!! So, I discovered something not working on the car that I had just purchased earlier in the day, it was the AWD system, which could end up being a costly repair I imagine. In all fairness it could have very easily been missed on their pre-inspection. I didn't even realize it wasnt working during the test drive, so I believed it to be an honest mistake or oversight on their part whenever preparing the car to be sold. Then, reality starts to set in and I realize that I purchased the car used as is, and although I don't know the law I imagine it doesn't favor me in this situation. But I called to let them know, and they told me to bring it back in the morning and let the service department take a look at it. So I did, but with it being an Audi we soon realize their AWD is for lack of a better term a proprietary system that requires an Audi mechanic to locate the issue and then repair it. So I'm feeling like this isn't going well at all. I have to say from this point on I was blown away by the actions and decision Landers McLarty made to take the car to Audi and then follow through with having it repaired at no cost to me amazingly. I would also like to add that the repair involved replacing the entire AWD system itself which was not a cheap fix by no means. The bill was around ⅕ of what I gave for the car, and I don't claim to know their profit margin per vehicle, but its hard to imagine the made much if anything at all on our deal. Regardless I would like to say to, Landers McLarty I am very grateful for the way you treated me, and i have nothing but respect for you guys and for my car buying experience. Thank you!! More

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I came in a few months ago very upset with my last visit. My advisor, Victoria, was so friendly and helpful. She explained all of the work to me in a way I could understand. I would definitely recommend Vict My advisor, Victoria, was so friendly and helpful. She explained all of the work to me in a way I could understand. I would definitely recommend Victoria as well as Landers McLarty! More

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This place is the worst! Corporate needs to get involved and either hire better management or shut them down! Do not go there and waste your time. Poor customer service! Lack of communication and they get j and either hire better management or shut them down! Do not go there and waste your time. Poor customer service! Lack of communication and they get jealous if you haven’t purchased your vehicle from them. More

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Latavyn Johnson was very professional and friendly. I was 100% happy with the time and price on my Ram. Thank you very much for all your help 100% happy with the time and price on my Ram. Thank you very much for all your help More

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Their great commitment to customer services is impeccable. The employees take the time to help you understand the advantages and disadvantages of the vehicle and/or truck you’re thinking about pu impeccable. The employees take the time to help you understand the advantages and disadvantages of the vehicle and/or truck you’re thinking about purchasing. From the moment you arrived to this dealership the staff are very professional, friendly and courteous. I am incredibly pleased with the quality of customer service they provide, and obviously my Ram Laramie. More

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