Recently we were in for our yearly car inspection and
emissions test. Our advisor, William Dennis was knowledgeable, helpful and professional. One of the best and was caring and thoughtful. He took time
emissions test. Our advisor, William Dennis was knowledgeable, helpful and professional. One of the best and was caring and thoughtful. He took time to explain our bill and what was done for the car. We would like to work with William again.
Sincerely, The Scheidels
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by Bought Hondas
Service Price Transparency
Feb 26, 2025 -
Scott Honda of West Chester responded
Thoughtful, reliable, and trustworthy is the reputation we work for, which means giving clear explanations. We're excited to have your confidence, and we'll work hard to keep that trust by doing what is right for you and your car.
Service was done correctly.
Although I had to wait a longer time than expected. But to expected on a warranty job
Although I had to wait a longer time than expected. But to expected on a warranty job
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by km
Service Price Transparency
Jan 24, 2024 -
Scott Honda of West Chester responded
Top-notch customer care is our goal, KM. We want your visits to offer convenience. This is important feedback, and it matters. We're grateful you brought "service time" to our attention so we can talk about it with our Advisor team. We want to communicate an accurate time estimate right from the start. Yet, as you mentioned, some repair plans may go beyond our anticipated completion because we focus on quality workmanship. When that happens, it's our usual practice to alert you early on. We'll be coaching our team on this necessary courtesy now that we have received this review. We appreciate you for taking the time to write it.
Genaro Cordero is the latest rep in the Express Service
lane to show me what solid customer service for my Honda Fit looks like. I appreciated that he patiently addressed my questions and concerns this mor
lane to show me what solid customer service for my Honda Fit looks like. I appreciated that he patiently addressed my questions and concerns this morning. Scott Honda should be proud Genaro works there.
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by jmadagan3
Service Price Transparency
Other Employees Tagged:
Genaro Cordero, Harlan Hanson
Feb 24, 2023 -
Scott Honda of West Chester responded
No doubt, Genaro is a great asset to our team! We're super proud of his commitment to thoughtful service. And we're happy to hear he delivered 5-star service for your and your Honda, earning your total satisfaction. Thanks for sharing your feedback!
Friendly clean fast.
Love west Chester of Honda. Always taking care of there customers. Thank you
Love west Chester of Honda. Always taking care of there customers. Thank you
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by Schirgj
Other Employees Tagged:
Genaro Cordero
Sep 15, 2022 -
Scott Honda of West Chester responded
Thank you for the 5-star compliments! Trust is a big deal to us— and it's awesome learning our team's genuine care earned yours. We appreciate you.
Very good service department and attentive service
managers and advisers. Always excellent attention from Mark Dennis
managers and advisers. Always excellent attention from Mark Dennis
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by Jam Prof Allen
Aug 02, 2022 -
Scott Honda of West Chester responded
We appreciate your 5-star compliments for our team! It's awesome to learn Mark's personal attention guaranteed your service visit was a smooth-sailing success :) Thanks for sharing, and being our guest.
Everyone in service dept is extremely friendly and
helpful when I come in for service
helpful when I come in for service
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by Cpconstable
Jul 25, 2022 -
Scott Honda of West Chester responded
We're so glad our friendly team could earn your total, 5-star satisfaction! Thanks for being our guest :)
I got new tires today and they did a wonderful job!
Staff and technicians are excellent!
Staff and technicians are excellent!
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by Neil
Jun 06, 2022 -
Scott Honda of West Chester responded
Thanks, Neil, for sharing some compliments with our team! We're so glad we could earn your 5-star satisfaction. Happy driving!
Service department is awesome .
Mr. Ty Smith communicated well , if he was on his days off Mr. William Dennis handled my concerns.
Mr. Ty Smith communicated well , if he was on his days off Mr. William Dennis handled my concerns.
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by Chessblackdog
Other Employees Tagged:
Oswaldo Almanza, Mongi Borni, Ty Smith
May 23, 2022 -
Scott Honda of West Chester responded
Thanks for the 5-star shout-out! It's been our pleasure to help you over the years. And we appreciate your support for our 'awesome' team :)
May 21, 2022 -
Chessblackdog responded
A pleasure over the years!
The Service and Customer Service Departments were great.
They were very helpful and professional. Thank you.
They were very helpful and professional. Thank you.
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by Maers9
May 04, 2022 -
Scott Honda of West Chester responded
Helpful and professional service is our promise. We're happy our team could earn your 5-star satisfaction :) Thanks for sharing your feedback!
Great service and listens to customers.
Quick express service is awesome! Always come here for service.
Quick express service is awesome! Always come here for service.
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by Kathy
Other Employees Tagged:
Zachary Bruno
Apr 21, 2022 -
Scott Honda of West Chester responded
Thanks for continuing to choose Scott Honda, Kathy! We're proud to be the team you trust. And we appreciate your 5-star feedback. We'll continue to make each of your visits even better than the last :)